Was at Cottonwood Tucson for 90 days was told they had a veterans program for mental health, that was not even the case they had 1 "veterans 1st responders "group" once a week for 50min led by a woman who's using a "program from Harvard University from 1990" her words. Took me 46 days and having other patients who are veterans to sign a petition to finally get a VSO "veteran services agent " to come out. Hardly any true mental health services they say "yoga and breathing exercises are ment health services. Had 3 different therapists one quite due to the lack of care from Cottonwood, one went crazy during a 1:1 session wish I recorded that she would be fired. Nursing staff always hard to find , was almost given someone's else's medicine good thing i pay attention to my medication. Staff would ignore you leave you stand at the window. Staff having patients remove rattle snakes because staff said "we not trained for this" Had mold ans ants in my room Filed complaint forms and they got "lost" by staff If you get mail you have to pick it up between 1230- 130 only otherwise they make you wait even though the lady is sitting at the front office with all the mail in plain site but won't give you your mail because it's not between 1230 to 130pm that's considered withholding mail, we have the right to get mail during normal business hours. Management would "listen " to complaints at community meetings but would fix or correct anything. Went in at 190lbs and in one month was 170 due to the food being served due to allergies I could not eat. Seafood and onions they would put onions in everything. Even though they had my allergies on file. They don't do any documentation of personal belongings when you arrive they take your stuff and staff go through it in a different room and take any items not allowed and "put in storage" but don't document what they took. My cell phone, charger and ear buds are missing but a staff member sent an email saying they found my phone and sent a picture ITS NOT EVEN MY PHONE (see attached email from staff) that just shows you they do no documentation.

Seams all good on the website, but when you actually get to the place it's not what they advertised or promise. Zero veteran support but they tell the VA they have a detailed veterans program. Things they have listed on website but don't do: 1) Veteran/First responder-specific groups not led by staff it's all ran by the actual patients 2)Group therapy, including psych-educational Individualized therapy. same classes each week 3)Trauma Release Exercises (TRE) no one knows what this is 4)EMDR 8 weeks in and still have yet to get appointment for this same for 98% of the people 5)Somatic Experiencing Therapy no one knows who does this 6)NARM (NeuroAffective Relational Model) no one knows about this 7)Brainspotting staff has no clue on who does this 8)Psychodrama staff has no idea about this 9) massage therapy not available 10) acupuncture not available They say they do mental health but 99% of all classes is for drugs and alcohol. Staff members don't communicate with each other. Psychiatrist don't talk to therapist/ counselors about what care , classes each different patient needs. Staff members fail to give messages to patients or even inform the patient that they have a phone call from there primary Care provider. Staff members taking vacation and not having a backup to who will be taking over that job. Example front desk was closed for 2 days causing all mail/deliveries to be sent back "no one was authorized to accept". First 2 weeks at this place and 3 staff members "quit"/ "fired" without notice. In order to check out you personally have to run around getting signatures from all different staff members. You only meet with psychiatrist once a week for 15min and once a week with counselor for 40-50min. The rest of the time your doing "classes" where 80%+ of them don't even apply to why your at this facility. Example I cam in for alcohol but they have me going to narcotics classes, breathing exercises classes. UPDATE after Cottonwood Tucson response to this post: it's not hipaa to talk about or address the issues listed above, no names are included just goes to so all your responses are a simple copy and past to swipe issues under the rug.

I have what are now fond memories of my time at Cottonwood. Forever grateful...

I was unable to stop the spiral of depression, and alcohol abuse. I reached out to Cottonwood and they were so welcoming and accepting. The Therapists here are top notch, I dug I to childhood trauma, PTSD issues and did the work. Amazing Therapist and Cottonwood Community support systems!

Well, I stayed here approximately four years ago and I’m still now waiting for my money to be returned to me. They roomed a female with a biological man and didn’t even tell me and when I said I had an issue with it they told me I wasn’t allowed to be moved rooms because they couldn’t make her/him feel any type of way they couldn’t even make anyone else room with us. So it was just me and him together. Psychiatrists there told him my worries and my fears and they had to take me off campus for a few hours because he was searching for me to question. The last day I was there he her was taken away by police vehicle. So when is it OK to room someone who is dealing with issues Specially alcohol, and sexual trauma with a man? A man who would watch her while she slept A man who went through her stuff. A man with a penis. So be weary of going there, the ceo himself told me they have more rights then a female. Hopefully the next girl they decide to do this to is sexually assaulted.

I am not proud to say this but I have been to quite a few treatment centers which I believe gives me an accurate point of reference to compare this place to. While I did have a couple nice interactions with some really lovely individuals, Megan, Candace, and a couple others that I cannot remember their names, most of the staff in detox really had no clue how to handle patients struggling with substance abuse and mental health. First of all, my dad paid about $8K give or take out of pocket for me to only be in detox about 5 days. Which is crazy as is but you would think at that price the level of care and environment would be nothing short of phenomenal. Unfortunately, the nursing staff was incredibly disorganized. One of the nurses who was quite sweet, gave me 3 times the dosage I was supposed to take of my gabapentin. She was a very kind lady but stuff like that should not happen. I was completely inebriated off the med and panicking because I felt so messed up off of it, and the only solution provided to me was to give me more drugs. And that was a running theme, there were no behavioral health staff in the detox so they would just offer me crappy antihistamines for my anxiety or they had to call a BHA down from the residential side of the campus in the midst of a panic attack or mental health crisis which is really not helpful when you need someone to talk to right now. Any other detox I have been to was always fully staffed with people constantly checking on you and talking you through things. The nurses just sit behind their desks and only get up to do their rounds. It was humiliating to have to sit in front of the station while they looked at us through the windows annoyed and completely ignoring us. There were some that asked if I needed something, or I had to aggressively flag them down. I was coming off of a benzodiazepene so I could have had a seizure in my room or hallucinated and no one would have known. The night before I discharged early, I was super sick, coughing, shaking violently and had chills and the male charge nurse told me that it was probably just allergies. I begged him to switch me rooms because I didn't wanna get my poor room mate sick who was going through alcohol withdrawal and he said they couldn't do that. It turns out, when I got discharged they told me I was exposed to covid 19 and I ended up testing positive. This place was extremely negligent to both my mental and physical health concerns. I felt helpless and hopeless. I did end up getting put on a medication for my withdrawals and anxiety which is a positive thing but I could have done that anywhere, or have just seen my psychiatrist for $200 instead of $8K. Additionally, most of the behavioral health staff I did get to meet were not addicts/alcoholics in recovery, I only met 1 who I got to talk to for about an hour one night and he was incredibly sweet and his story was very inspiring. But I felt very alone and misunderstood being around people who have never gone through anything me and a lot of the patients had gone through. Would also like to add on the topic of cost and value, the environment and bedding in the detox center was only like one level above that of a psych hospital. The bedding was thin, cheap, and scratchy, the shower was exactly like a psych ward shower (if you know you know) and we were provided with those little hospital shampoos and conditioners and soaps that basically do nothing. If it were a state funded psych ward I wouldn't be complaining but my dad paid top dollar for this place. And again, have paid the exact same luxury price at others and actually received luxury care. It sounds like a dumb thing to complain about, but stuff like this, feeling comfortable, really does matter when you are distressed, hopeless, sweating, shaking and aching everywhere.And especially when you pay the cost of a used car. I was able to get through it because I am strong, but I am mostly mad for my dad. He blindly expected that I would be taken care of here because what else can you do? And he was ripped off.

I started this journey looking at a different place, but after I was denied (I was too high risk) there I almost gave up hope. That was until they reached out to Cottonwood and they contacted me. When I heard what the co-pay was, I again almost gave up again but they wouldn't let me. I ignored their calls for 6 days until they called me on a blocked number and let me know they worked something out and could get me in. I was unsure at best, but I had nothing to lose. Thanks to them I know more about myself and was able to gather myself up from all those broken pieces I had fallen apart into. I loved my Therapist, psychiatrist, and the staff over all (not everyone was perfect, but definitely not enough to garner a lower review). I am thankful for Cottonwood and those there that truly helped me. If you're ready to heal this is definitely the place for you.

I had a great experience here at cottonwood. The community, staff and therapists were great. I will forever be ever thankful for cottonwood.