I have been trying to get in with this clinic since April. They had me fill out intake forms and told me they’d match me with a specialist. I never heard back from them. I tried again last month in August. Same thing, fill out all the intake forms online, called the intake coordinator and she again said she would match me with a specialist and I would get a call back to schedule an appointment. I called several times to see what the hold up was. The receptionist told me that they were held up by verifying my insurance. They do indeed take Cigna. I called a few more times to see if they had figured everything out. The receptionist again said that she couldn’t connect with anyone to verify my insurance. The phone number is IN BACK of the insurance card! I called my insurance for providers myself and got connected to an insurance agent immediately. I called the clinic once again and gave her the number I called to reach someone who could verify my insurance. She took down the number and kept saying she would call me back the next day. I am still waiting for a call back and it’s September. I will obviously not be a patient of theirs which upsets me because my daughter is a patient there with MY insurance and she enjoyed her in-person therapist. The front desk or insurance verification person just dropped the ball twice on me.

I’m new to both The Evolution Group and in-person therapy in general, but so far the experience has been… lovely. The space is like a protective compound of renovated homes with a central peaceful garden and multiple therapy spaces. It feels safe, comfortable, and thoughtful. The staff have made the process simple… like checking into a spa. My therapist, Crystal, is patient, warm, personable, and genuinely listens. I’ve only had 2 sessions, but all of the worry and anxiety of being in a new environment and situation melted away during the first session. We haven’t started the work of therapy just yet, but I’m optimistic about the journey given the amazing start. Update: Seven months later and I'm still very much impressed. Crystal is a wonderful therapist and a beautiful soul. I'll be honest, the first 4 months felt like a rinse and spin cycle. That's just my experience of the process, but the team there made it easy to be a patient. Something strange... that place feels familiar and safe, like going home (in a good way). I continue to refer coworkers here.

Update: I do not know who y'all called but I do not have any missed calls or voicemails from Evolution Group 🤷‍♀️ Previous review: I thought this was going to be the place to go for therapy.. they really seem like they have their stuff together. But it's actually no different than any other place in this town - offer the bare minimum and hope/pray it's enough.

Amazing place. Everyone here is incredibly understanding and down to earth. Very nice independent/local business here in Albuquerque dedicated to bettering peoples lives, and helping them through recovery.

Since I started coming to the evolution group it has helped me in so many ways. My therapist has helped me with my life long struggles this is the only group where I feel they truly care for their clients. My therapist is so amazing I always feel great leaving.

Hello Evolution Group, i hate to leave bad reviews but you have to know that one of your therapist or psychologists that you have in your business has caused me a lot of trauma in my life. I will not say their name but I find it ironic that someone who is meant to help people overcome trauma or whatever they are dealing with is also someone that has caused me trauma and having to see my own therapist. The psychologist that you guys have is mentally ill and should not even be working for you or be around kids in the first place. I will not say names but will tell you that she is a Mexican/Hispanic woman. I am not joking with you in any form, the woman psychologist you have is a total nutcase and should have her counselling license revoked. Don't say i didn't warn you. I would think there would be a bigger area in terms of background checking people like this especially if they are getting into a field like this.

Always quick and easy and counseling really helped

Friendly and Comfortable environment!!