It's questionable, is it the only solution for me to be at that place. And talk endlessly, with no goals for life.keep asking same questions with no response.

Not only did I recieve awful services (1 meeting per month where my provider just did logistical questionares), but I was absolutely ghosted by my counselor. She cancelled my appointment because she had the flu, and then I called repeatedly to schedule an appointment and she never would get back to me. I eventually called asking to speak to a supervisor, and the supervisor gave me the president’s number. I called and left a message and my call was never returned. These people do not care about your needs.

They state in their privacy practices that they require you written permission for every person or organization that receives your protected health information. That false claim is not true and is just meant to pacify you. I called their privacy officer and told her you send EVERYBODIES protected information to HEALTHeLINK without consent or even telling patients it's being sent there. And there are numerous more places that can access your PHI without your consent and even against it!

The staff is a nightmare to deal with. I don't understand how this place functions honestly. My therapist is amazing and my prescriber is okay but I've had so many issues with getting appointments cancelled, not being able to reach anyone, etc. Honestly the most aggrivating company to deal with. For new clients it takes so long to get an appointment, I've been swapped around between 6 therapists in 4 years, I've had a prescriber not answer calls for weeks, making me go forced cold turkey to a majority of my meds and get super sick for about a week. Therapists are professional and helpful, but every other aspect of best self is horrible to deal with and the most frustrating .

Loved them when my son was DX! They did 6 months PCIT with us and gave me resources as a new autism parent .

If I could give this place no stars I would. This place is terrible avoid this place. They don't care about your mental health at all. I have had 4 different counselors in a year! I recently saw someone named Shauna who never answered phone calls, who never called to set appointments and always rushed appointments. It's supposed to be 45 minutes and instead she'd talk only for 20 then shoo me out. I decided to switch and I had 2 appointments with the new person before she to left. When I called because I hadn't heard from her in a while they SENT ME BACK TO SHAUNA!!! Not to mention my psychiatrist left while I was waiting for our appt and no one even told me she was gone until I got a text from her weeks after she was gone. I have never been to such a terrible center. Don't bother with this place unless you want cr*ppy services.

Can't even make an appointment. Waited on hold In the que to be sent to an intake mailbox that is full. How unprofessional. There are people in need contacting you. Do better.

I had a bad experience 6 years ago with a female counselor. My male friend dropped my son and I off for an appointment in the back of the building. He picked my son up and started tickling him out and walks the counselor through the back door. She screams is this your husband because him and I were separated at the time. My friend and I looked at each other answered no as we laughed at the thought of it. She continued to ask me is this my husband despite the fact that we had answered her question multiple times. She even took my young son into her office then asked him repeatedly if that was his father. Despite our best efforts to tell her that this was not my husband or his father, she continued to ask! We left the office, I called to speak with her supervisor because I was upset about what had happened. She apologized and I requested that we use a different location because I did not want to continue seeing that counselor. No means no and there was no reason to carry on.