I first found out about this place through my first responder jobs EAU. I didnt have any expectations since I had never been to a in patient facility. Wow if I could I would go work there. The first responder program is absolutely wonderful. I learned things I never even knew existed, and i did not feel alone in my struggles, whether it was related to the job or just life trauma. This place absolutely changed my life. Big thanks to Tony and Anne, and of course Jackie and Angela, and Kristina (sorry if names are spelled wrong). Also shout out to my therapist and all kitchen staff (LORI!!). You have a structured day every single day, whether it's group, lunch or freetime, which means a great deal to the military guys. You learn about traumas, how their stored on a molecular level, and how to achieve post Traumatic growth. I can say without a doubt being a Marine and a Correction Officer, this program saved my life and helped me thrive in my struggles. I hadn't addressed my issues until it was a tad late and had an outburst, but I am truly thriving in Post Traumatic growth because of this place. In fact, I was referred to an IOP in CT and they started a first responder program based off of Clearbrook, where the main guy Tony helped them create. I just graduated that first responder IOP and I am absolutely loving life and can deal with any issue thrown at me. Thank the Lord Jesus for this program, I hope to connect with you all again soon ! (Also the cafeteria food is absolutely supreme! Legit better than a 5 star restaurant). Thank you for everything Tony, Anne, Jackie and all staff. This program works if you are absolutely willing to apply it outside of the groups. If you are seeking help, go here without a doubt.

Title: Deeply Disappointed with Our Experience My husband was admitted to Clearbrook Treatment Centers- Baldwinville, and unfortunately, our experience was extremely disappointing from the start. The assigned caseworker, Ann J., was cold, unhelpful, and even hung up on me when I tried to communicate. Despite multiple emails attempting to collaborate with her and my husband’s care team, I received no cooperation. My husband stayed for 28 days, and throughout that time, the caseworker repeatedly refused to speak with me by phone … even though I was trying to support his recovery. I reached out to her supervisor, Jonathan S., hoping the situation would improve. Instead, I was met with a threat that all communication with me would be cut off. The quality of care itself was also concerning. The program is advertised as an “intensive residential program,” but my husband only met with a therapist once a week and a medication manager once a week …and that was not even a psychiatrist. The treatment plan and level of engagement were minimal at best. The facility also promotes amenities and holistic activities such as wall climbing, yoga, and massage therapy, but none of these were ever made available during his stay. These claims are misleading. Overall, my husband’s 28 days there felt like a complete waste of time and an unfortunate setback in his recovery. I truly hope the administration re-evaluates their approach and the integrity of their program to better support families who come to them for help.

Clearbrook has definitely saved my life. Remain positive with yourself and the treatment will heal you.

I am very grateful Clearbrook exists. It can be difficult to find a mental health-primary residential program that takes insurance, let alone one that also feels positive and safe. Clearbrook saved me by filling that need. I stayed for 30 days in Feb 2025 for PTSD, depression, and anxiety following a traumatic loss. It was calm, pretty, affordable, updated, and well-run, which was a huge relief during a time of crippling overwhelm. The staff truly made the experience—the techs and group leaders have been in programs themselves, so no one is treated as defective or talked down to, and leadership takes complaints seriously. I didn't meet a single nurse who wasn't warm and willing to go out of their way to help find a solution, the therapists were experienced, and the alumni alumni coordinator is so encouraging and makes you feel genuinely cared for after discharge. I didn't have AS great an experience with the prescribers and case management, they weren't as proactive and there were some holes in my paperwork and aftercare planning that were inconvenient, so just be prepared to advocate for doing some actual legwork on finding a good fit for aftercare and any disability paperwork. Squeaky wheel gets the grease as in any overworked mental health facility. As a person with dietary restrictions, I can say that the kitchen staff were AMAZING. You'd think the kitchen staff would be part of the background. At Clearbrook, they played a key role in creating the culture of the place - SO kind. They could have just had me choose whatever was available that didn't have gluten but no: Whatever everyone else got to choose from, I got a gluten free version every meal, every day - even pancakes and french toast. They went above and beyond and it had a therapeutic effect. Kudos to leadership as well on the food - fruit even mango and avocado, creative salad bar choices, flavorful creative dishes. At least once a day, someone would talk about the food or kitchen staff in the daily gratitude or highlight of the day list. I hope they never change, it genuinely had a therapeutic effect. One thing I loved about the program is the diversity of backgrounds of the fellow residents. Half of the women had longer-term mental health conditions and prior experience in facilities, and half were like me—first time in an inpatient stay after an acute incident; and all different ages (I'm in my late 30s and there were people my age, younger, and older). This mix helped us support each other and feel included. Like any program, it has to be a good fit for your level of symptoms, and you get out what you put in. Our cohort made a real effort to take new people under our wing and snuff out negativity. The clinical content/strategies often weren't groundbreaking in themselves. Whether you and your program-mates choose to be vulnerable will have a big impact on your experience. We also had a little book group where we swapped books like Struggle Well, Let Them, and the DARE Response and discussed them on the side. But the positive, enjoyable environment, being taken care of by like-minded, understanding, and caring people with a great mix of rest time and personal work they did really well. The staff handled my panic attacks beautifully and the experience had a significant positive impact on my symptoms and my confidence. I don't know what I would have done without them and I look back on it as a really positive and helpful experience.

Nick is the best case manager!

After many failed attempts at sobriety, my husband went to Clearbrook. From day one this time seemed "different ." The staff was amazing,not only to him,but to our family as well. With his determination,the treatment he received and the continued support this has been the longest time of sobriety he has maintained. I am eternally grateful for all that Clearbrook offered our family.

Honestly, this place was good. At first. The kitchen staff is great, but the way the staff treat me is just crazy. I was at Clearbrook three times, and I remember, I wanted to speak to Jonathan About my situation, but he has a very cold attitude, and I noticed what other people as well that he says really messed up things. He was talking about how his daughter wouldn’t act like me, and basically just shoot me like I was nothing, and there was nothing. I could do to complain about that. I tried calling a bunch of places to report him, and also one of the staff members Jenny said that we can’t do much because he threaten to fire us. My caseworker. Sam. Also didn’t try hard enough for me and I was sent away with no plan, and then I had to find out where to go by myself, which if I could do it. I’m not sure why a case manager. Someone that I pay. Can’t look for these, but it was very lazy. Very sloppy . I even had. Jonathan said that I don’t have to be there that I can go to any place in the USA, and he kept asking why I chose this place, and he didn’t know that my insurance only allows certain places. I still remember everything what he said to me, and you guys need to address this because there’s no way that a person can be this heartless, and working in a mental health field Where we need to heal.

Great experience overall, the people make the place!