New roads is an amazing program. I received so much help & healing Even just in the few months I attended IOP there. More so than I was ever able to obtain at any of my other programs. My therapist was absolutely amazing, and they all worked extremely hard to make sure I had everything I needed. The Dr's and all the staff are very kind and knowledgeable. They genuinely want to help people who are struggling. It's a different kind of program in its very own special way and I greatly recommend it to anyone struggling. The staff is great about helping you navigate your way so you are able to receive the most beneficial treatment for yourself. I encourage you not to hesitate to call. That phone call may be all that's standing between you & a healthy, happy future. Beth Sherman

I've attended this place twice in my life. Once in 2021 and again in 2023. First: They are SEVERELY understaffed, and according to said staff: they are paid minimum wage accept for admin. Second: they treat all patients like garbage. Especially if you're chronically ill or physically disabled. I personally have seizures and while I was there had a couple of seizures, same with others. The staff would always brush it off as "fake" or "psychosomatic". The first time I was there I dislocated my elbow on an outing and I needed an ambulance(I couldn't move because of the pain), but the staff tried pressuring me into going in the van(to which I most likely would've been neglected for a while after based on previous behavior). I also have gastric dismotility to which my therapist convinced me was actually an eating disorder. Also I get hives to which I take Benadryl to solve(because it's an antihistamine), and the staff member who was in place of the nurse handing out meds(she wasn't even a CNA)told me that "Benadryl doesn't help hives." And it wasn't just me, my roommate was actively malnourished from gut dismotility and they refused to take her seriously. I don't know what happened to her but I hope she's okay. Third: staff never got in-between fights and arguments. I was verbally assaulted by another patient(which made me feel very unsafe), and when I reported it to staff they told me that "you just need to work it out". I wasn't the only one who was told this either. Luckily for me I was able to fawn my way out but there were two other girls who(because of staff negligence), one physically attacked the other girl. Only then was something done about it. Fourth: There's a hierarchy. Yeah because putting 50+ codependent people in a hierarchy is going to solve problems. Often to get certain "privileges" your peers had to vote you up a level, which doesn't really work well when half the people there have a bias against the other half. All it taught me was to bend to my peers will, which got me out of there but uh caused a lot of trauma. Fifth: Free labor. New roads are cheap skates. First off there are only about one staff per sixteen clients. Also there's no janitorial and all the patients are meant to do chores. They say it'll prepare us for the real world, but um this is an 18y/o+ facility focused on healing from the real world. It feels cheap and was often dangerous because none of us really should've been handling those chemicals. All in all: don't send your loved one here, it's abusive, traumatic, and will end you worse off then beforehand. This place really shouldn't be running. There's a lot more I'd love to add but this is getting pretty long. Anyway, I'll be back when my review gets taken down again. I won't shut up until this place is shut down.

Would not recommend to anyone with BPD. Their program is built on manipulation tactics and their model of a community run program is just an excuse to hire less people. My codependency was reinforced and physical medical needs disregarded. I saw patients repeatedly ignored when in physical pain, for example a seizure lasted over 5 minutes with no ambulance called and a patient dislocated their elbow, that they refused to treat or take patient to urgent care. Was told I would meet with a psychiatric professional once a week, untrue, had to request to meet with the provider and was denied care three weeks in a row due to “scheduling issues.” I believe in DBT, and if you do too you would not send your loved one to New Roads, they do not practice what they preach.

Avoid this place!!! I came here voluntarily in March of this year, hoping to get help. Unfortunately, my experience was extremely disappointing. First, their program has a strange hierarchical system where other patients have to “approve” your progress before you can “graduate.” This felt unhealthy and unprofessional, especially for people who are already struggling. One of the lead social workers had a terrible attitude and showed no empathy toward suffering clients. Instead of support, I often felt dismissed and looked down on. When I decided to leave after a few days, I repeatedly asked staff to help me arrange a ride before discharge. They refused to let me do so and kicked me out in the cold, pouring rain with only my phone and luggage. I had to wait outside for over an hour until someone could finally pick me up. For the extremely high cost of this facility, you would expect better treatment and care. The conditions were poor, and they even make residents do the cleaning themselves to save money. Overall, this was one of the most distressing experiences I’ve ever had. Please think twice before coming here.

New Roads Behavioral Health's admissions staff lied about their therapists' specialties, having a psychiatrist for clients, and having access to Alcoholics Anonymous meetings. They gave me a therapist who wouldn't use the official DSM-5 name of my disorder while treating me, even when corrected multiple times, and could not answer my questions about my diagnosis. While I was there, multiple people left early because they were unable to access adequate medical care. If you need to go to the ER, they will send you without your phone, won't call your family members, and likely leave you alone because they need staff back at the facility. If you need a specialist over 20 minutes away, no, you don't. If you need meds (including PRNS) after midnight, good luck. You probably won't receive them even if you've previously discussed this with the medical staff and they've put the medications in the main office. Grave staff do not care. With DBT, they claim to believe that "all clients can get better" and "everyone is doing the best they can at every possible moment," while treating clients like they're constantly trying to be the worst people in the world. When asked why they treat people like this, they remind us that the real world isn't kind, so they were trying to prepare us for that. The swing staff is often in the office loudly scrolling Instagram, even if clients ask them to close the door or turn down the volume. They're supposed to lead multiple daily group activities, but often ignore the schedule or randomly decide to follow it, and then get mad at clients for not being ready to follow the afternoon schedule we adhere to, which we only follow once every couple of weeks. Various people I spoke to mentioned never having smoked or vaped before going, then gaining a nicotine addiction while in treatment, because most people (including staff) use/share cigarettes and vapes. My first couple of weeks there, I didn't realize I wasn't allowed to go outside the exterior facility doors unsupervised. I did so multiple times without any staff noticing. Eventually, another peer told me I could get in trouble with that. If I'm not supposed to go outside, don't prop the doors open unsupervised (even if staff needs their smoke break). One staff member would bring her children (2 under the age of 10) into the facility frequently to get them snacks or have them follow her around, which doesn't seem super appropriate for a mental health facility. There's also no janitorial staff; that's a minor issue. Clients had daily chores, but I could tell that many of them had not been done thoroughly or frequently. Get some actual staff—at least once a week.

Do not send your family member or loved one here if they need support in any way. If they are too depressed or anxious to ask for help or don't already know exactly what will help, most staff will abandon them with no regard for their happiness or safety. For someone more outgoing and forceful, this program could be helpful, but they treat all patients as prisoners and like they should do what they are told without question or be punished for struggling too much. There is a fundamental misunderstanding here of how to support the most vulnerable people to get to the point where they can advocate for themselves. A one-size-fits-all approach ignores the individual problems we face, and makes it seem like they value profits over genuinely helping people. Someone is going to end up killing themselves due to this facility, if they haven't already, and they'll blame the patient for not trying hard enough. I sincerely hope they learn to disclose how the program works in more detail before patients are trapped in this abusive money pit, doomed to only succeed in spite of this deeply flawed facility. I attempted to address their treatment of my wife with the director himself, but he called this a "difference in perspective." My perspective is that adding guilt and reinforcing trauma does not assist in any way with depression, but leave it to someone making money off of those in the most need to act like they know better than anyone else. Hopefully those this program helps graduate soon, and it gets shut down so they can finally stop hurting those who need help.

My LO never had the opportunity to receive treatment here, but I can't say enough good things about Natalia who works at intake. My son was arrested due to his mental illness. In a frustrating system, Natalia was a shining light who worked hard to help my son get treatment instead of prison. She wrote multiple letters to the judge, New Roads came out and did assessments and validated my questions and concerns. If the actual facility listens and cares like she did, I am sure the place would be amazing. It came highly recommended to me from various parents whose loved one's were able to recover, thanks to New Roads. I truly wish my son could have received the help that he needs from a place like this. Unfortunately, our country still has a long way to go in the criminalization of those suffering with a serious mental illness. Thanks New Roads for all that you tried to do and especially Natalia.

The program and staff were outstanding, they were exceptionally caring, patient, and understanding. Their dedication truly made a difference in our lives. A heartfelt thank you to the entire team for helping our family member make such remarkable progress. I wholeheartedly endorse New Roads Behavioral. Your loved ones will receive exceptional care and gain valuable skills that will enhance their lives. It's a challenging journey, but one that yields priceless rewards.