If this was only regarding a few nurses, I'd give them 5 stars. Amy you are an amazing person and nurse. If only some of the arrogant doctors weren't there. My father who was undergoing chemo and radiation ended up in the ER for his second C-diff infection in a month! Due to his radiation on his throat he had a hard time swallowing in the ER so the nurse wisely didnt attempt more. Once he was admitted to the hospital, the speech pathologist didnt do a swallow study so a nurse was told to give him pills by mouth which he choked on and we almost had to hymlic him and then the nurse went to find Dr. Seddiqui to ask him to give an order for liquid medication. She came back and said he wouldn't bc the speech pathologist didnt say he couldn't swallow. So they risked his life and aspirating (pneumonia anyone) until a new speech pathologist did the study a day or so later! Dr. Seddiqui is a horrible human. He came in unmasked or gowned/gloved when the room was clearly labeled to do so. He didnt introduce himself to me or tell me any info about what was going with my dad and left the room after asking my dad 1 question and touching his stomach. My dad's anemia symptoms were so extreme and he had been scheduled to get a transfusion by his oncologist before he ended up in the ER. Well Dr. Seddiqui didnt care when I explained that. My dad was so pale and weak and cold. His number were barely above their "transfusion level" but the didnt treat him according to his presentation, symptoms or cancer and c-diff suffering. I question him and he yelled at me and said that he makes those calls and my dad isnt bad enough yet and stormed out. I cried for hours in there. He didnt talk to me about anything else they could have done for his anemia. I made sure they gave us a new Dr. which they did, but he said he doesn't make the call on blood transfusion" the Dr's dont, the board does" so I asked all the Dr's and nurses i know about who makes that call and they all said " the Dr. does" so now I've also been lied to by the new nice Dr. The oncologist that makes round kept showing up at random times and kept ghosting me when he said he would call me back or come at a certain time. I was there all day and evening and if I hadn't been my dad would not have been fed a few times bc they forgot to take down the no food by mouth sign long after a g tube was put in for supplemental nutrition and then the person who delivers food saw that my dad had a g-tube bag and just assumed he wasnt needing meals. One meal I ordered didnt show for 2 hrs and then we found out it had been left outside on the floor for an hour without knocking or notifying anyone it was delivered even though it said my dad needed feeding assistance! One night my dad was in such bad shape pale, freezing, barely conscious and the blood tech was trying to get a blood draw and couldn't get any blood! She brought a hand warmer and tried all sorts and had to pull a small amount. I knew what was wrong, but I wanted to hear it from her so I asked why she wasnt getting much blood and she said " because he is so cold and pale, his veins are collapsing" I stormed out and demanded to get a dr. On the phone and when that wasnt an option i found the oncologist down the hall (a nurse tipped me off thank god) I dragged Dr. Hussain in there and said " look at my dad, stop reading his numbers, actual look at him!" He did and admitted my dad needed blood. I cried and hugged him. Then they kept taking blood 2 more times saying the sample was contaminated and couldn't figure out his blood type. Its bc he had a stem cell transplant in the 90s when he had luekemia !!!!! Omg does no one read his medical history. So now they have taken blood he didnt have to spare and 48!!! Hrs later a blood bank person figures out what blood to give him! Can you imagine if the hospital waited until he actually was very critical to give him blood. They treated him like a dead person and were not treating him according to his own best interests.

I give no stars. I had to walk in the cold weather back to Marie Wilkinson pantry from Mercy hospital after I was there for domestic battery for a guest. I went there in a ambulance and didn't have my stuff no bus pass no money so I shouldn't had to walk they should of got me a ride. My head still feels like he's hitting me. And no Donna or ibuprofen is going to fix the pain when you get hit and face back of the hand and in your back so that was a joke I don't recommend Mercy the hospital took me there and I better not get a bill for this.

Nurses were great but the facility needs some major updates. My remote in my room didn’t work so when I needed help it wasn’t letting me call the nurse also the water in my room randomly started running and flickering lights

Staff was very caring and attentive. Will be making this our go-to for emergency care.

Nice staff and prompt service Thank you for your help.

The receptionist in the ED was arguing with me trying to give me medical advise and tell me I didn’t have a medical emergency. I had to argue for someone else to grab the triage RN for us to receive care even while having an unresponsive unconscious limp toddler in my arms. Completely inappropriate and extremely upsetting in a situation like that. Caused so much more stress during an already stressful situation. Medical staff was great, responsive, kind, caring, moved quickly, answered my questions, etc. Reception’s manager showed great empathy. Cannot bring myself to give more than 2 stars because of how upsetting my experience was with the receptionist staff.

The emergency department is either great treatment or terrible. There's no in between. Lately it has been terrible. Dr. Sanchez is great but i havent had him in a really long time so not sure if he still works there, and most of the PA's are nice. Dr. Pong is rude, every time I've had him he does the bare minimum. I was there because the tylenol and diclofenac and Zofran were not helping my pain and nausea. But he'd only offer tylenol or ibuprofen and never did any imaging. If that medication was working, I wouldn't have been there. I've also heard him with other patients in their rooms and he is rude to them too. Maybe he doesn't know he comes off that way, but he does. The elderly woman (80s) in the room next to me had broke her wrist and she was in pain, he wouldn't give her anything for pain. She asked for something and he denied. She asked for something to take at home so she could get some sleep and told her no. He needs to learn how to work with people. I was there a while ago for a migraine, i saw a PA but he was the Dr. signing off for her. My neurologist has a specific migraine cocktail printed for me in case i do end up in the ER. The PA took the paper that my neurologist printed out for me (it has her name on it and everything) and she put in the orders with the dosages that my dr requests. Dr. Pong comes in saying that "it is nkt standard practice" and he wouldnt prescribe that again. Well Dr. Pong, every single patient that you have is different. What works for some does not work for all. That is how my neurologist has come up with that regimen, after multiple attempts of trying literally every other "standard" practice. Dr. Singh will try toradol for most pain I get which might help? But with the stomach issues I get from NSaids it doesn't feel like it helps but they still continue to give it. So I usually end up more uncomfortable after that. So I'm just going to try to avoid going there all together. I'd honestly rather die in pain at home now knowing they likely won't help, and I'll just lay in their uncomfortable beds for hours while they continue to do nothing. The nurses at this location have always been great and seem to be caring. Joey and Lesley deserve a promotion because their care has been exceptionally wonderful and seem to really care about their patients they are caring for. I'm giving 3 stars because Dr. Sanchez is great and doesn't deserve anything less. And the nurses are wonderful. That is the ONLY reason why I'm giving 3... if I could rate Dr. Pong alone, it would be negative stars if I could.

Lately I have been suffering with vertigo, mercy center is the best option for me, all the staff is amazing, the NP who took care of me is always very supportive and knows how to listen, she doesn’t treat me like another number. Thank you for all you do!!