My loved one’s shoe’s disappeared, during their stay here, but the hospital made it right & reimbursed us. Thank you!

Recent experiences at Centennial Hospital ER in Nashville, TN, raise significant concerns regarding their standards of care and patient advocacy. Upon admission, there was a troubling lack of professionalism and communication from the staff. Medical concerns were not accurately documented, leading to misrepresentations of the condition and needs of the patient. Instead of receiving appropriate care, unfounded accusations regarding intentions to elope were made, which were both erroneous and damaging. Furthermore, a bill for payment was issued within 24 hours of the visit, despite the inadequate care provided. This practice raises ethical questions about the prioritization of financial gain over patient welfare. Attempts to address these issues through the patient advocate department were met with silence; calls went unanswered, leaving the patient without a clear avenue for resolution. The Health Information Management department indicated that rectifying the medical report could take up to 60 days and required consultation with the attending physician. However, it was evident that the physician had not reviewed prior medical history, further compounding the lack of care. The treatment received was not only unprofessional but indicative of a systemic failure to prioritize patient advocacy and well-being. It is imperative that Centennial Parthenon Hospital reassess its practices to ensure that all patients receive the respectful and competent care they deserve.

Very difficult to communicate with staff. Lots of unpleasant folks.

Absolute travesty that this facility has any role in treating mental health. They discharged my adult son in 3 days after he sat in emergency psych holding in two different hospitals for 14 of the previous 15 days. He proved to be a difficult case and rather than move him to a more secure facility, they opted to discharge him to the street since he did not want his parents to pick him up. We are at a complete loss that the staff/Drs at this facility cannot diagnose someone showing extreme mania and anosognosia. This facility is the definition of incompetence. Update: 3 days after being discharged, my son was brought back into an emergency psyc hold by the sherriff's office. Now, he is in an induced coma because he became violent and could not calm down. Centennial could have prevented this if they had any empathy for their patients.

My wife was there twice recently. Once for five days the other for 10 days. On her first visit i went and saw her three times and it was obvious to me she wasn't any better. I heard once the from the social worker and expressed my concerns. She said she would talk to the psych doctor there. That was on a Tuesday. The next day i was called to pick her up. Once at home she wasn't doing much better. Within a week she was back there. This time i was called by the psych doctor three times. She was very helpful but again i could tell my wife wasn't any better. They released her on a Friday and i picked up her prescribed meds. However there were two prescriptions of the samemed so i called the doctor just to get a clarification. I left a message but was never called back. I'm assuming since she was no longer a patient there they didn't have to call back. My wife is doing worse now. Each day has been a struggle. Today she packed a bag and asked me to take her back to the Parthenon. She is exhibiting the same behaviors she had before going in. I'm completely lost as to what to do and i now feel there is nothing medically that can be done for her.

i went to this hospital when it was skyline madison, and i can see how nothing has changed. back then, you were silenced, if you are a minor it takes days to hear from anyone, and most staff dont care about you. it was a few staff who genuinely care for you and your wellbeing. the doctors wouldnt listen to you or invalidate you, and zombie you out with medicine. the fact it hasn't changed since 2023.. that's a little sad.

1 star because I can't give them a zero. Unhelpful. I can't contact anyone because the phone keeps disconnecting. No one will give me a direct line to the person I need to talk to. No one talked to me about my dad's condition, even though I have PoA. They threw a bunch of pills at him, only let him see his family for a hour a day, and didn't help at all. This is nothing but a jail. And now my father is dead. Suicide.

We tried to get my wife help at this facility but after 48 hours no doctor even talked to her so my wife calls me up in a panic like this place is filthy I can't be here no one is helping so I wanted to bring her to a different facility but they would not allow me to I was physically removed by three male nurses in One security card with a gun. This place is just robbing medical insurance I don't know how a place can do business like this?