As a retired healthcare provider I have never dealt with such a system as this. I get the staff are under pressure but so are we. As a female veteran I waited weeks to get the appropriate referral after the first one for OSU failed miserably. After finally receiving care and an order for medication, I had to fight for two weeks as it was not on the Formulary as some females have an allergic reaction to the patch. I was told after reporting an allergy that wasn’t in the allergy section of my chart (but was throughout my chart,) and that I would have to have an allergic reaction and then make an appointment and have the allergy seen and documented by a provider. No. Make sure if you are sending us to the community you have female veteran menopause meds included. We served, too. Community Care is a joke. Within the VA there are time constraints regarding the scheduling of a first appointment with Primary Care and for Specialists. Once you accept Community Care? Here is your referral. What they don’t say is this: Your referral may not be there when you arrive and you will not be able to contact Community Care for questions. You may have to wait 6 months for your appointment and if they give you a prescription it may take a week to get it. If I had Medicaid I would be able to just call a specialist make an appt get the testing and the med without a bill. But because I served my country? I can do none of the above. Do better for those who sacrificed and for those employed at this facility. Because of the changes? My therapist is leaving and I refuse to start again with another. Shame. Reduce the 22 though right?

It’s the only one that I go to.

Very professional clean establishment. Staff are very attentive and caring.

The Chalmer P. Wiley clinic has been great at providing me with healthcare. My claims were processed quickly, and I could be seen quickly. I enjoy the staff. I suggest you request a female primary care provider. Male primary providers are disrespectful and dismissive. Choose whoever you like for specialty clinics.

I’ve been using the VA clinic in Columbus here for 11 years. I think they do a fantastic job of taking care of Veterans.

Great place for veterans.

I just sent 3 hours on the road to be able to spend 5 minutes with my wonderful V A dr, Questions weren't answered, I have been waiting over a year for eye surgery that they cancelled over a year ago because the doctor forgot to get one paper signed, I was told by 2 different doctors their we didn't matter after all we couldn't sue a VA doctor....it is time for that to change,,,,,

FORMAL COMPLAINT STATEMENT To: The Honorable Douglas A. Collins Secretary of Veterans Affairs U.S. Department of Veterans Affairs 810 Vermont Avenue NW Washington, D.C. 20420 Subject: Formal Complaint – Delay in Processing CalmiGo Device Request for Anxiety, PTSD and Major Depression Treatment Dear Secretary Collins, I’m a proud veteran of the United States Marine Corps currently enrolled at the Chalmers P. Wylie VA Ambulatory Care Center. I am writing to formally submit a complaint regarding the undue delay and lack of clarity in processing my request for a medically recommended device—the CalmiGo device—intended to support treatment for PTSD, major depressive disorder, anxiety, and chronic stress. The CalmiGo device is FDA-registered, drug-free, and is approved for procurement through the Department of Veterans Affairs under FSS contract number V797D-50450. I submitted a completed product order form and a clinician-supported request to the Prosthetics Department in good faith, expecting timely and professional processing. However, I encountered the following issues: • I was initially informed by VA nurse Paul F. Mackey, RN, and the Chief of Prosthetics, that “no providers on station are authorized to order this device” and that I must be established with Behavioral Health to proceed. • Upon further inquiry, I was told that Primary Care Providers (PCPs) are authorized to submit such requests—directly contradicting the earlier explanation. • I was later informed again that “until someone qualified is on station, orders will not be processed,” and that “this is national policy,” allegedly cited by the Chief of Prosthetics. • I have repeatedly asked for the name and title of this official and for a written copy of the national policy referenced, but have received no documentation or formal response. This conversation was all documented in writing via VA.Gov through messages. In contrast, CalmiGo’s own representatives verified VA eligibility and conducted a virtual educational session for VA clinic staff on May 20, 2025, to streamline the ordering process—an act of initiative and commitment that the VA, regrettably, has not matched. The continued delay in accessing this contract-authorized medical device not only compromises timely care, but reinforces the broader perception that veterans’ mental health needs are neglected or deprioritized due to bureaucratic inaction. Furthermore, I submitted a request via Ask.VA.gov to have this concern escalated to your office directly, as is my right. Unfortunately, the only response I received was from a local Patient Advocate, who repeated the same dismissive explanation—that no one at the facility is qualified to complete a single-page form for this device. This not only ignores the substance of my concern, but reinforces the perception that accountability and proactive support for veterans is lacking within the system. Accordingly, I respectfully request the following actions: 1. Immediate completion and submission of the CalmiGo device order through appropriate VA channels. 2. The full name and title of the Chief of Prosthetics who invoked “national policy” as a barrier to processing this request. 3. A written copy or formal citation of the referenced national policy for purposes of transparency and possible congressional review. This issue is emblematic of a larger systemic concern—one that affects not just me, but countless veterans seeking timely and supportive care through the VA. I trust that your office will treat this matter with the seriousness and urgency it deserves. If necessary, I am prepared to escalate this issue further through the Office of Inspector General and my congressional representative