Alta Loma is a special place and it’s special because of the incredible employees they have. A+ across the board. Extremely grateful for Alta Loma.

Following numerous admissions into mental health hospitals and treatment centers, with zero success, we were extremely fortunate to have discovered Alta Loma Transformational Services, which completely changed our lives. Our dear son in his thirties suffers from multiple conditions that fall under the umbrella of neurodiversity. Upon his arrival, Alta Loma immediately took remedial steps to address his extremely severe condition and allay our fears. The entire extensive team of professionals is outstanding. They are dedicated to the well-being of each resident. Every team member is so devoted, loving and responsive. They are sincerely invested in our son’s health, happiness and comfort. His designated therapist communicates with us frequently and is always available. The overall nurturing approach even extends to the delicious and healthy meals that are provided. Our son is thriving, as he has been able to get medication and behavorial management in a beautiful, safe residential setting. We have recommended Alta Loma to other families and they are very pleased with their program. We are deeply grateful for the wonderful experience that Alta Loma has provided and continue to provide for our son and our family.

Alta Loma really helped our son work his way through a major mental health crisis and provided him with the deep insights and practical skills to successfully make the transition back to a healthy life. We are grateful for the caring and professional clinicians and staff at Alta Loma. There’s no easy way to manage serious mental health issues but with the guidance and support of Alta Loma our whole family found a way forward.

When my son first arrived at Alta Loma he was borderline catatonic. It took a lot of work to get him out of psychosis. Given that he was on high doses of psychotic medication all I could do was be patient and allow the professionals at Alta Loma work their brand of magic. From the jump I realized my son was in expert hands. This was the place that would give my son a fighting chance. George who initially interviewed my son and paved the way for my son’s entry into the program was invaluable. His insights and care were and are spot on. He knew how to handle very delicate situations with subtle alacrity. Because my son was in deep recovery mode for several months I got to know several members of the Alta Loma staff. I’m grateful to Hanna, Yesenia and Crystal and the countless others that have been involved in my son’s care. Given where he started off the results are remarkable. The team steadily got him to face addiction issues he’s had for quite some time which actually works in tandem with his mental condition. After almost 6 months in the program I’m not sure where else I could have turned for assistance and guidance. Just know these professionals are caring, hard working and determined to get results. George actually circled back with me this morning to see how the program was impacting my son. I thanked him and the team continually for the support they offer. This is not your run of the mill rehab program. This is a transformative deep dive in what makes residents tick. By understanding at a cellular level many of these problems of addiction and mental conditions can be managed and overcome. The residents need to understand this, don’t give up…!!!

This is an outstanding place of healing. I trust the leadership team and the values and standards that they uphold. I would not hesitate to trust a friend or family member in their care.

Alta Loma is unique in the caliber of its employees. They are very professional and successful in the treatment of their patients

Our family had a terrible experience at Alta Loma. The lack of compassion and communication from the staff-especially considering the extremely high cost —was shocking. The head nurse, Katie, and staff member Jerry were unprofessional; Jerry even suggested we were the cause of our son's mental health issues. The psychiatrist reduced our son's medication to the point that he suffered neurological symptoms and had to be taken to the ER. Even during that crisis, we were not allowed to speak with our son outside of their rigid "allotted times." There was no empathy, no transparency, and no meaningful involvement of the family. We moved our son to another facility where he is finally received appropriate care. Based on our experience, Alta Loma felt more focused on profit than patient well-being.

Alta Loma has brought peace and hope back to my family when we were lost! Their compassionate admissions counselor (Austin) was there from my first phone call to listen and guide you, without any pressures or expectations and still present months into the program. We’ve had good ongoing communications from the staff with progress and/or regression. My LO is now a few months into the program and says it’s top notch with kind and professional people!!! Alta Loma is definitely a place of healing and hope for a brighter future!!