Terrible hospital to give birth at. Had medical malpractice with my first child. Nurses are rude and just don’t care. It wasn’t until an outside doctor came in to tell them that there was actually a problem that they listened and took things seriously. Went to Scottsdale Shea for my second child and it was amazing. I recommend choosing another hospital if your expecting a baby.

Despite the bad reviews, i have to admit that i was treated with respect from the beginning to the end. The staff security directed me to where i needed to go despite the annoying construction thats going on at the moment. The ER staff were very respectful and patient with me. Besides the very minor things i have noticed like the gross showers in the restrooms. I'd have to say these guys were freaking fantastic.

Came to this place to have a dialysis catheter checked at 11am they finally got done at 7 pm at night, and stated they would discharge me after they ran dialysis, which was a lie. They admitted me into the hospital because my oxygen was low. Told the doctor that my oxygen had been low for days . He was supposed to treat a wound that I received at Diamond back postacute rehabilitation from the dressing that was applied over my catheter site. So now it is 8pm Diamond back post acute tell me there is no way for them to send for me because it's after hours. The hospital stated they could not get me a ride so they forced me to stay the night at the hospital. The doctor would not discharge me because Diamond back postacute had no way of coming for me. I needed to wait until the morning for someone to come get me. I am diabetic, I had no food to eat all day. I have high blood pressure , I had no medication all day. I am very upset with this hospital. There was no reason for them to have me sit all day and not make sure I got back to the rehab. So the doctor last night did not discharge me because he thought my daughter was taking me home and not to the rehab. Now it is morning and I have to wait for a new doct or to come in to discharge me. None of this make sense why force someone to be somewhere they don't need to be because the rehab or the hospital wants to find transportation for me to get back. I froze all night in the hospital. I am hungry and in pain. They gave me pudding , and a sandwich to eat. The sandwich was not edible. I am so disappointed in Banner thunderbird and Diamond back post acute. No one should be held against they will, especially at the hospital if there is nothing wrong with you. Or the doctor tell you that the allergic reaction that you have can be treated out patient. You ask the nurse a question he doesn't know anything. Now I asked him when can I leave and that's when I find out I can not. Do not come to this hospital unless you really need to.. A man screamed all night which was very disturbing.

You guys misdiagnosed my friend & prescribed her the wrong medication!! Could’ve killed her if she didn’t go to another hospital to get checked! You guys suck!

WHY IS. UPPER MANAGEMENT CALLING EMPLOYEES AT NIGHT. THAT IS DISRESPECTFUL AND UNACCEPTABLE PEOPLE HAVE FAMILIES AND A LIFE.... IF YOU WANT TO DISCUSS ANYTHING ITS CALLED NORMAL BUSINESS HOURS. YOU DONT CALL AT NIGHT. THAT EMPLOYEE. WAS OFF WORK .. AND WITH THEIR WIFE AND FAMILY..DONT DO IT AGAIN. THANKS.

Yesterday, we first went to the Banner Health urgent care because my 13-year-old daughter was having severe abdominal pain she had never felt before. The doctor there told us to rush to the ER, and thank God we did. When we arrived at Banner Health on Thunderbird around 10 a.m., they admitted her right away. The nurse who helped us first was from Alabama she had a sweet southern accent and the kindest heart. She immediately made me feel calm and cared for. The doctor came in quickly, was very attentive, and ordered a CT scan and ultrasound. Another resident doctor joined in he was professional, knowledgeable, and kind. Not long after, they confirmed it was appendicitis and prepared her for surgery. As a mom, I was terrified especially because my husband was out of town but one of the hospital staff gave me the sweetest hug and told me everything was going to be okay. That moment meant the world to me. The surgeon, Dr. Lacey, and his nurse practitioner were both wonderful. She explained every detail with so much patience and compassion. The anesthesiologist was also kind and reassuring. After surgery, in recovery, Nurse Jenny from Chicago cared for my daughter like her own she’s a mom too and just knew what I needed to hear. When my daughter was moved to her room, I saw a team of young nurses and worried at first that they might not have much experience but I was completely wrong. Nurse Tatiana was phenomenal! Every single person who cared for my daughter went above and beyond. I’m so thankful God led us to Banner Health Thunderbird. My daughter received amazing care from start to finish, and we’re now home and healing. I wish I could hug every one of those nurses and doctors.

Since gratitude scarcely finds its way to hospital reviews, I thought I would take a moment to thank the staff at Banner Thunderbird for providing exceptional care for my father while he begins his battle with cancer. My highest thanks to: -Alondra the RN in oncology for her exquisite attention to detail and loving administration of the Chemo meds -The cardiologist Dr. Bhatia, for bringing good news and the perfect time! -The hospitalist Dr. Mody, and pharmacist Amber for their loving care -The chaplain John for his inspiration and prayer -Paris who went out of her way to escort me to Dad’s room -The half a dozen staff members who rushed over to check in on us when we accidentally hit the emergency button on the bed remote -The anonymous nurses who supplied my family with warming blankets and literally handed us the chair(s) off their backs to make our family more comfortable while visited. Dad said the food tasted great too!

NEVER BRING YOUR LOVED ONE HERE. They will get your records mixed up with other patients, they will need 3-4 nurses just to draw blood, doctors will leave for the day even when you have a procedure scheduled with them, won’t make water machines available but also won’t bring any when you ask, they will FORGET YOU. There is ZERO organization, and no one talks to eachother. My family member needed an ultrasound on her lungs, we take her up and they do an ultrasound of her neck because they read the wrong chart. Another loved one that was here at the same time was brought to the wrong assigned room where even after we told them the name they were calling her was wrong. They then got her moved to the correct assigned room and were still referring to her as a different patient. If you want the best for your family member or loved one, this is not the place to be!