"oh, you're having a bad mental health day and you need immediate help. Here's an appointment for in a week and then there's another appointment for next week after that and then maybe we'll talk about medication the week after that and so like possibly in a month's time you can get medication or help! 🙃" The people were nice but honestly it's a very frustrating experience where I had a mental health day and needed immediate help. Was referred to this place by my doctor and got in for an appointment but it was like an intake appointment but not. I got scheduled another appointment a week later and it was another intake appointment? And then I'm scheduled for another appointment in a week which is going to be something like another intake? Very long and protracted process for people who need help immediately. I decided to go elsewhere. If you need therapy, this place more focuses on that. Medication is not something that they focus on apparently early on or immediately. It's a long process to actually get medication so if you need immediate help go elsewhere. And if you're actually looking for a psych help, go to a psychiatrist. Oh and they only take Medicaid so if you have any other insurance look elsewhere immediately. I was not told this by my referring provider and was only informed of this when I overheard another CSR talking to a patient about insurance and that was after I had like finished the initial intake on the first appointment but not the intake on the second appointment (??). I just started a new job and will be losing Medicaid so I'm basically going to get booted out. There is no recourse so it's useless for anyone who's trying to get back on their feet.

Andrea who also goes by Annie is an amazing counselor she takes so much time to help me through my issues and seems to actually genuinely care about what I’m going through she makes me laugh and is a joy to have as a counselor I look forward to our sessions and I haven't had the greatest experience with frontier but she has turned that around for me I can’t express enough how great she is

My counselor was great but getting help for medication management was horrible!

Inept chaos. I could write a book. One example: I received a text reminder, a phone call reminder, drove to and checked in for an appointment. 20 minutes later I was told the provider called in sick. Not to mention they don't attract the best providers! OMG. You're better off on your own. Their so called service can make you worse.

Honestly this is the best experience I’ve had with mental health Counselors. They deserve 5 stars, these guys work their butts off for and with you

They give you the run around. Horrible customer care, support and service.

The person that helped was nice the place was clean but we as a family could not be seen as our insurance was not accepted even though when I called they said yes then on top of that we were not suicidal yet I'm trying to keep myself an my kids from getting to that point wth is wrong with this place

Communication is key and this place doesn't have a key ring.