I wish I could give more than five stars. The staff was absolutely amazing—both the doctor and the therapist truly went above and beyond. I felt like they genuinely saw what my 15-year-old was struggling with and worked closely with me to create the best possible plan for her care.

Nightmare for children plz don’t send your kids here. How the place is still open is beyond me. The nurses pick their favorites and the otters get in trouble constantly for sane things . The time out room dark and one small window traumatic for children. Way too many medications for younger children their small little bodies can’t handle. Just all around sad.

Witnessed abuse everyday. I got taken in a room with no cameras then body slammed head first which led to concussion. They refused to let me see a doctor, they just gave me ice and then made excuses for the staff member even though he acted very unprofessional out of anger and could’ve well killed me.

Heartland is by far the BEST residential and hospital in the state of Missouri. It’s been about 2 years since I was last hospitalized here and I’ve been to 50+ hospitals. The staff are amazing from the psychiatrist and on floor staff and nurses to the behind the scenes staff like the cafeteria and housekeeping they all care so much about patients and there well-being. Group therapy sessions here are very beneficial including animal therapy, dbt, recreational, cognitive, and maybe more that I just don’t remember. I personally think it’s awful to send kids under the age of 8 to a psychiatric hospital but this hospital is amazing with young children and the only place I would ever allow my own kid to go to. ( not that I actually have a kid.) there’s two playgrounds, a bowling alley, a game room, horses, a splash pad, tons of activities, a gym, a art room, and more. You can have your own clothes and shoes ( excluding clothing with profanity, illegal references, and strings), blankets, stuffed animals, books, pictures, fidgets. Their residential program is not one I’ve been in but as a teen with freinds who have almost all been in that program they all say it’s the most beneficial and life changing experience. I was unfortunately their for Christmas, but honestly I had an amazing day. We had lots of good and real presents, snacks, meals, activities, and chill time. It was just as good as any Christmas I’ve ever had minus the family. For parents with little ones they will not ruin Santa for your kids. If you have to choose one place for your kid or self to go to I would 1000000% recommend here.

DO NOT SEND YOUR KIDS HERE i would give this 0 stars if I could this place is so bad they are so mean they dont take care of u get punished if u dont eat. I wasn't allowed to use my hair ties to sleep we weren't allowed water when needed baic needs. They made my mental health no much worse i was 16 when I went they were horrible pls dont go here if u actually love ur kids

This place sucks the staff are rude. I asked to use the restroom and then the staff rolled their eyes at me and grab some kid by the shirt and they put four people in one bedroom

this was the most god awful three weeks of my life. i watched a six year old boy be ripped up and dragged into a room just to be screamed at, the kid had autism and was screaming before this happened, he had no idea of what he was doing wrong. the staff were insanely mean and refused to even call me by my name. no one listened to me and i was treated like a lab rat, they put me on an ungodly amount of medication that was not at all right for me and now i have permanent brain damage and cannot remember an entire YEAR of my life. the entire place smelled terrible and was un-clean, the food was disgusting and undercooked, one of the much older than me staff (i was 13 at the time, he mustve been 30?) had been weird with me and it almost felt like flirting in a way. they wouldnt let me leave even after i begged them to let me out because they were not helping me, they told my mother they would call cps if she tried to take me out, BANNED ME FROM USING THE PHONE BECAUSE I CRIED WHILE TALKING TO MY MOM. i was harassed and called crazy, being dragged and tossed into a room with just a camera and a mattress when i was stressed out. when i tried to talk about my major hallucinations to a staff member he told me to just “close my eyes”. we were not allowed to wear hoodies even though the place was freezing, i had to share a room with four other people and we were given the smallest thinest blanket you can imagine. there was a child with lice and no one would do anything about it. if your child is having mental problems never take them here.

My daughter chose to ask for inpatient help after struggling with her reality. She states she feels so much better after her stay and will recommend it to any of her friends that are also struggling.