I attended ILC’s residential program over the past month. While their framework and ideology of healing is fantastic, their delivery and follow-through is subpar, which is very unfortunate because there is a lot of value in their services WHEN they are provided. I discharged with no EMDR, which was promised to me in my initial phone call. Unfortunately, the disorganized case management and lack of communication between both the patient and the overall treatment team was a huge interruption in my time here. I would only recommend this place to someone both unfamiliar and new to therapy whose insurance will pay for it, but as an out-of-pocket, seasoned patient, the experience was not worth the money. Huge shoutout to the RA’s, their genuine care and concern was palpable. RA’s like Alexis, T, and Kelby made the experience much more bearable.

Cannot recommend highly enough. Knowledgeable professionals who actually give a shit about making changes at the roots, not trimming bad fruit. The world would be a better place if everyone could have a dose of what is offered here. Strength from within and through community. Top notch and I am forever grateful.

UPDATE – 11/13/2025 Well, two years out of the program, and I get an alumni survey supposedly from the CEO, Wes Crawford. It was obviously not from him and even offered a gift card for completing it. Best part? I try to open the link, and the survey has ended. I got the email less than 24 hours ago—how’s that possible? This is the only communication I’ve received from ILC since I left—no follow-up on my original review, no contact after my exit interview with ILC staff—and from what I’m reading in the more current reviews, things haven’t gotten better. I can’t recommend this facility to anyone. Of the few residents I’ve kept in touch with, they all had similar experiences to mine, and it is not worth the $40,000 cost to attend (at my time and without insurance). I recommend finding a good church group and local therapist, as these have helped me far more than ILC ever did. Original Review I was a patient at ILC for their residency program, attending for a full month. During my time there, multiple mistakes were made, causing me to lose tremendous amounts of precious time in both group and one-on-one sessions that were completely avoidable due to clerical and medical errors by the staff. I essentially lost the entire first week I was there due to not having the proper medications that I had been prescribed prior to attending ILC. Additionally, there was no information given to clients about who or what to contact to escalate issues. The interactions and group sessions—especially the off-site ones—were dramatically oversold and under-delivered on their effectiveness. Within four days of leaving the program, I had already relapsed, with no aftercare support available. No local therapists could be found who were accepting new patients, and I was essentially instructed that I would have to do any kind of therapy online. Had I been able to stay another week, I might have been in a good enough position to return home successfully. But due to the first week’s loss and being set back 7 to 10 days out of a 28-day program because of clerical and medical issues, I wouldn’t recommend the facility. It’s poorly organized despite having some amazing therapists and staff members.

If you have the chance of having girly pop as your therapist, consider yourself lucky. #iykyk But in all seriousness, ILC has been a game-changer for me. I’ve been to many treatment centers, and ILC stands out to me as one of the best. The staff truly caters to your treatment plan; they care about what they do, and they teach classes that will help you on the outside. 5/5 would recommend ILC to anyone seeking help on their journey. Honorable mentions would have to be Anna, Mahlet, Brittney, Elizabeth, Tyler, KT, Amanda, TJ, and Kelby⭐️⭐️⭐️⭐️⭐️

I love working with Jaime Gibbons. She is compassionate, energetic, and dedicated to making ILC a great place to refer to.

Therapists at residential were exceptional. Operational staff relatively incompetent. PHP therapists/group staff were hit or miss. Overall; extremely poor case management, but quality treatment from (especially at residential)

If you're loud, overbearing, & obnoxious this is the place for you. If you're quiet, reserved, and insecure- I would thoroughly research before committing to treatment here. It was not the place for my healing. Staff have poor personal boundaries. I am Strictly mental health. The spaces were small where groups were held. Loud & overbearing clients would interrupt you while you were sharing & monopolize group. Group leaders seemed to prefer those people and no redirection occurred. I've been in treatment before for an eating disorder. There was no structure. Mixing substance abuse/dual diagnosis patients with those struggling with only mental health issues is a delicate balance. It seems ILC should only be marketed as substance abuse treatment. I was required to do a drug test 2 days a week, every Tuesday/Thursday- the predictability of the drug test seemed to miss the point of drug testing if you struggle with that. My first experience with being told I had to drug test, I had just used the restroom, not knowing I had to provide a urine sample since I dont struggle with substance abuse and I didnt have to go again and was told I get one pass to redo. Nothing was really explained. I did not feel mentally or physically safe in this space. Some group leaders were arrogant, minimizing & only wanted to relive their experiences or boast about why they are a great therapist- their private practices, etc, some group leaders were better at displaying boundaries- Hannah was good. In one group a client shared she felt the group leader was targeting her and didnt like her as a person, skewing what she was trying to say. The group leader asked the client to leave due to being disruptive (which it didn't seem to be the case from my seat, I saw her as trying to advocate her feelings). After the client left group, the group leader turned it all about him, how he was being verbally attacked and that was not acceptable. My first week, I overdosed in a suicide attempt. No staff really took the time to connect so trust was non existent. There was no real introduction to expectations in group or the point of the group introductions. They offer a lot of different activities but being an introvert, severely depressed, and in a panic stricken state, it was hard to advocate for myself and basically I was told to do xyz to feel better, when I literally couldn't function. I returned from hospital after my suicide attempt, it wasn't processed, it was swept under the rug. The first day back from my hospital stay was met with rude staff, 1 group leader insisted I participate even though I still wasn't thinking clearly & literally could not process things. I informed the group leader that I tried to gather an object from outside, as instructed, but I was still in a dark space & not thinking clearly. She kept asking if I was late to group & kept telling me that I needed to gather an item from outside. A suicide attempt is a major event to recover from, and often the person is still processing what happened days, weeks, months, years later & there are a lot of mixed feelings about still being alive. There was a lot of caddy behavior by other patients/staff. My Case mgr was out one week so I was set up with the other case mgr who stated "I really had nothing planned to discuss with you, you can go back to group". I felt really dismissed while in the PHP program. My life had fallen apart and if I had to do all over again, I would not. I was in a spot where I felt alone & a burden & the time spent in this program only reinforced this feeling. I hope it works for other people who decide to attend ILC, for me, it was not the safe space I needed.

Great staff, good people, strong program.