Been through the program on 2 different occasions this year One time in April the counselors and medical staff are great the classes and curriculum is good I learned a lot The one problem is THIS LUNCH LADY NAMED “WANDA”. A OLD LADY THAT IS COMPLETELY RUDE ANS DISRESPECTFUL. I was in treatment this pass nov and I just left the program because of her. And haymarket seems to not do anything about her… and she still is working there .. she needs to be fired.

If my counselor wasn't so nice I would have left the same day.

There is no reason to waste time complaining to google reviews. I reported this hole to the Illinois Department of Human Relations for the horrid treatment I experienced at Haymarket. I self checked in for treatment. My insurance covered the cost. I never heard of anyone using their insurance to check into prison. Wait! Prisoners get better treatment than this place. Also, the nasty, mystery food served is Aramark. They are contracted with cook county jail. I did not deserve this! I wanted help with substance. I did not want street people fighting and men who called themselves woman who resided in my unit touching me inappropriately. I had to sleep with the lights on. I got injured when two women got into a fight next to me. The staff had no education and talked down at me or at me. They were from the street too. I am so embarrassed to say I stayed at Haymarket!

Final edit. I'm putting the lessons I learned for any clients who receive similar treatment to my brother. You have rights and Haymarket won't tell you about them. But you matter and deserve to get the treatment they claim to offer in their marketing materials. Don't ever give up 🙏 1) if you enter Haymarket, the first thing you need to do is ask for the Release of Information form (they call it ROI) and have somebody you trust authorized to receive info about your care. You have a federal right to demand this. They will tell you HIPAA won't allow this, or that you have to have your trusted person fax it to a number that is off the hook and can't receive a fax. That's why it must be done at the time of admission. They know their clients don't have the bandwidth to call them out when they violate rights, and they don't want you to have somebody else who can on the outside. 2) if you are on medicaid and you are compliant with the program, they cannot ever tell you that "your insurance stopped paying". That's a lie, medicaid in Illinois does not cut you off after a certain number of days if you are assessed and have a need to stay. State law and federal parity law forbids this. They may need to request re authorization from medicaid, that happens at about 21 days in. They seem to rarely do this, since it's easier to lie. But they are trying to trick you into self discharge. This is a violation of your patient rights to informed consent. 3) If medicaid says no to reauthorization of continued inpatient treatment, you have the right to appeal with your medicaid provider and the state of Illinois. That's two separate appeals. They are supposed to inform you of your appeal rights in writing when they discharge you, but they don't. So I am informing you. 4) Their goal appears to be to get clients with opioid use disorder on methadone so they can discharge early and shop you out to an affiliate provider, to get those sweet recurring, low effort reimbursements to medicaid. You don't have to go that route if you don't want to and they can't discharge you for that. You are entitled to whatever treatment they are offering, not just MAT. Their desire to cycle new patients as rapidly as possible is to maximize medicaid reimbursement, and they cannot make clinical decisions for you based on these external funding factors. It's unethical and illegal. 5) The vp of operations replies to reviews here, he drops a phone number with an extension that goes nowhere. Just Google "VP of Operations Haymarket Center" and his email will pop somewhere in the results. That's how I finally got a hold of him. Summary of what they did to my brother is they had authorized inpatient treatment with medicaid until Sept 10. They told him the powers that be said he had to go on Sept 5. He was going to be homeless. He asked if there was any way he could stay and they changed their story and said "insurance won't pay past the 5th". This is a lie I confirmed w/ medicaid. I got involved, and VP of operations strung me along with fake phone numbers and a need to fill out a ROI form for a week, which could only be faxed to a non functional fax number before they would do anything to fix this. All i wanted was for them to help my brother as they seemed to acknowledge a mistake had been made. But they did nothing. My husband finally found a bed at sober living house we really can't afford after calling 2 people he knew from uptown in the 90s. So they are doing less than that. Haymarket promises that anybody can fully pursue all the various programs and resources they offer, regardless of the ability to pay. That's not true for anything besides their outpatient methadone provider services. They will lie to boot you from residential treatment at about 21 days. I'll be praying for Father Mac's soul tonight, I imagine he's rolling in the grave at what these freaks have done to his life's work.

Horrible place! The food is like slop. They do not give you your medication even if it’s approved by your doctor. I have horrible anxiety and they wouldn’t give me my medication. They said if I stayed the first night I got there, they would have to destroy it. So I told them to discharge me right away and they gave me a hard time about it. I was also the only one in the detox unit. You wonder why no one wants to be there? Terrible place! Probably worse than prison!

Gave me a new start in live. Shout out to RSP and staff. But yeah the food is nasty.

The staff here are amazing. Structure for early recovery has been given here. Haymarket helped me get to the next step. Im grateful for that. The only reason I didn't give 5 stars is because of the quality of the food, and the wait for medication. But other than that, awesome place.

I’m not sure I was long enough there to really see the general population. I wish I could remember 2 of the staffs names. My counselor, she is black about 40, with a big booty, (no disrespect) very kind hearted, dread locks in a bun…she took care of me during detox, allowed me many many cigarettes, sat and talked outside with me for a hot while, explained everything very clear and treated me as a human being who was actually cared for by her. She was genuine. She let me smoke, bought me 2 hot dogs because their food is worse than jail food. So sorry guys, I’m sure money is tight, if I was rich I would supply Bette food- because if I stayed I wouldve been skinny and sick…. I believe her name started with A. She had worked there for 2 years. She was so loving and respectful. I can feel people’s energies and she just did her best to make sure I slept, ate, watched TV, got blankets etc. she talked to me when I was crying, she never once got mad. Even when I was angry at my boyfriend for drinking while I decided to put myself in rehab…she talked me out of it. She made me feel like we were friends and I wasn’t just an addiction dumb person. I really want staff to know she works her butt off at that place and pulled a double as well. I love her. I also want to thank this amazing man who loves courage the cowardly dog and Nickelodeon. He was so understanding, and kind. He knew I didn’t feel good, but you could tell he was so genuine and wanted me to be better. He wants me to be a nurse and follow my dream. He showed me this amazing program that will now help me get into nursing school. Thank you for showing the extra kindness and love. The place needs better blankets, more quiet time, less loud annoying men (sorry) in the woman’s department.