Rude staff if you are in danger or someone you love is don't take them here a suicidal patient was left alone for hours and never checked on when I asked if the person was ok staff told me I'm not a doctor I don't think anyone here is either tho

There are some good and some bad things that had happened during my son's admission. I will start with the bad, as it was much less, there wasn't communication between myself and any of his care team. I never really knew what was going on unless my son directly told me during his phone calls. Not knowing what they were thinking about his status and what had caused him to get to the point where he was and how we could help him was upsetting. Now to the good, and I will say after reading other reviews I was honestly TERRIFIED for him to go there. I sat in the ER with him my stomach in knots and scared not knowing what he would endure after they took him from me. After speaking with him the first day I knew everything was going to be ok. My son told me he was ok and that everything he knew I read was not accurate. My son said as long as they followed the rules and did what was expected of them everything was fine. That he was rather shocked how much they were fed, how they were able to do group, and mostly how they were treated with respect as long as they did the same.

First and foremost, I will start out with the few positive aspects. The nursing staff in the emergency department were kind to my child. The security and receptionist at the main door were also kind to us and always friendly. The issues are more so behind closed doors so to speak. Understandably, this is a psychiatric facility and there are procedures/ policies they must follow. However, you will receive zero communication about your child. The hospital will do as they please with medication, medical decisions, and so on without any communication or regard for the parents. Dr. Perez in the adolescent unit tells children (this comes from more than one source with very little differentiation) they'll go home on a certain day and then keeps them longer despite there being zero reason to do so. This doctor will also say they can go home "if they are behaving." I'm sorry, I didn't realize it was the doctors job to parent a child who isn't acting out at all, they were only struggling mentally. Dr Perez essentially plays mind games with kids. Staff can be seen talking to adolescent patients like it is a department of corrections facility even though it is not warranted. Furthermore, good luck getting staff to answer the phone to make a visitation appointment. There's been two instances when as soon as you politely tell them your intent to schedule said appointment, they hang up the phone. I could go way further with the negative to say the least, and I'm generally an open minded and understanding person. I would not recommend taking your child here. There may be others who had better experiences but I can't imagine they are much better. I would advise avoiding this facility at all costs. An SSM psychology professional may tell you to go here, but I don't think they would follow their own advise.

I was admitted here a couple years ago after having a mental health crisis. I came in very late at night, and wasn't admitted until 3 or 4 AM. They do this for most incoming patients who are at risk for hurting themselves or others, but laying on that cot in the hall was a very humiliating experience. I couldn't sleep until they put me into a room which I had to share with another patient. She was very kind and we had no problems through the entire visit. I slept in that very first day. It was nice that we were allowed to move freely between our rooms to the shared spaces, or at least most of us could. Food wise, the 3 meals a day were plentiful and they also had snack breaks between meals. They almost offered too much food, but I understand why. Most of the staff had been very kind, although there definitely were a couple nurses who did not care at all. I have bowel issues and since I shared a room, I requested that I be allowed to use another bathroom when I really needed to go, and the nurse who was there for the day shift had made accommodations for me, while one of the nurses on overnight did not care and complained to the other staff. Sorry for not wanting to make my shared room stink because I lost the genetic lottery and got IBS. The woman in charge of group therapy and activities was an absolute delight, many of us in the unit really liked her. Most of the activities she had us do though were childish, which I was not that fond of, but there wasn't a whole lot to do there. Speaking of staff though, there was only 1 psychiatrist for the entirety of the unit. I didn't realize this until they moved me and some others in the wing to another wing. There was no room to speak privately with the doctor, he just spoke with me in my assigned room, and visits were roughly 15 minutes each. With that, it took several days to get me on a medication and even to start talking about my issues. The doctor did listen to me about what had worked for me in the past, and I started back on that medication along with another med that made me feel high and paranoid. I stopped taking both medications after release. My release was actually delayed because of how long it took to start me on anything. A huge issue I have with this hospital though is their visitor policy. I barely remember going over the policy when I was admitted due to how late I had been up waiting to be admitted. My mother and my siblings had come down from out of state to grab some of my things where I had been staying, and wanted to pay me a visit afterwords. They drove in from over 3 hours away, and were turned down because they didn't make an appointment. They called the hospital several times asking about me and making plans to come see me, but not until they were half an hour out talking on the phone were they told they needed an appointment. They came to the hospital anyway just to see if there was anything they could do, and were turned away. I had been in a unit as an adolescent, and even they allowed visits without making an appointment, so long as it was during visiting hours. It messed me up emotionally not being able to see my family that day. Lastly, I want to talk about the activities they had during the day. There honestly wasn't much to do at all. There were books to read, pages to color, and a couple decks of cards. One of the books someone picked up to read had actual food stamps tucked in the front page, so I know nobody was paying any attention to the books. The coloring pages were a mix of children's and adults coloring books, and the coloring mediums they offered were crayons and washable markers. The cards from Ameristar. In my last couple days, I played cards with a group of people for hours. We played modified slapjack with the books since none of us could touch each other. If not for the card games, my days would have been super dull. There was a TV we could watch, and we were allowed to make requests for movies. They mostly played Disney IPs, which along with the coloring, made me feel infantalized. Overall, very hit and miss.

Staff sucks and the doctors are lazy and dont help you waited 6 hours to not even be seen Becusse I just walked out had 2 babies with me and was here till 5 am never will i ever come here again. Thanks for not helping

If you are having a mental health crisis DO NOT take them here. Upon visiting my adult child, we were greeted poorly by the person at registration named “Heather.” She clearly hates her job and treats you as such. In the 3 days that my child was treated, he was misdiagnosed with something that has NEVER been brought up by any other doctor. He seemed worse after being admitted here. If you can find a different place to take someone in distress, RUN, don't walk.

My wife was admitted here not able to get a hold of anyone completely and totally unorganized as a result she was was in there longer than expected cost me more money than i need i do no using this nightmare hospital

I was a patient there, and while the place is clean and well kept, how they treat the patients aren’t well. They treated us like dogs, like we were lower beings than them and that they always were above the patients like kings. They didn’t fully understand the intensity of certain peoples problems, telling us to just “calm down” and “use our skills” when we were facing things much more serious The nurses need to know that the patients are people, and that we are in more stress than they usually think. I don’t want to be treated like an animal.