Some people are terrified of seeking mental health care, even after taking the first step. A little encouragement and genuine engagement can make all the difference. Unfortunately, this office makes that first step feel heavier than it should. The intake process is drawn out over months, requiring multiple preliminary appointments before you are even permitted to discuss what is truly troubling you, and even longer before you can see their psychiatrist. While I am sure most of the staff began their roles with the intention of helping others, nearly everyone you encounter before reaching your therapist feels cold and indifferent. My therapy sessions themselves felt passive and self-led, which is not what I was hoping for from professional guidance. The first sign that this experience might not be what I had hoped was the receptionist’s aloofness, a feeling that proved justified. Communication with patients in a warm or welcoming way seems foreign to her. That is alright, but perhaps a more personable presence would be better suited for that role. It is hard to feel cared for when you are greeted by someone who does not look up from their phone while you are standing right in front of them. That kind of disinterest undermines the atmosphere of a clinic meant to promote mental well-being. It is disheartening how little warmth there can be in spaces that are supposed to be healing. To be fair, the virtual psychiatrist I met through this office is a good man who is highly empathetic and professional. His presence was the one bright spot in an otherwise discouraging process.

Absolutely love, Transitions mental Health for myself and my kids. The staff and therapist always go above and beyond, and I would recommend them to anybody seeking therapy in the area.

They always make me feel welcome coming in. Makayla has been absolutely amazing the past eight months. 12/10 would see for a crisis again. 🖖😁

Ainsley was very clear and understandable as we reviewed policies and rights (as there are a lot!) as well as very helpful with my questions during my intake today. Very quick and made sure I was comfortable the entire way through.

Ainsley Byrd was amazing. I’ve never felt comfortable and enthusiastic about these things. She does her job very well!!! Thank you

Thanks to Ainsley, the Intake process was a breeze, a lot of services offered here.

Thank you for your community out reach with Gray Matters

I would not recommend them to anyone. I have a history of PTSD, and drug induced Parkinson’s, and upon intake I informed them of this, after my neurologist stating I could not be on this type of medication. I was told they would never do put me on this family of medications upon intake, but after months of being convinced and pushed into a need for medication, I was told by Diana they were only willing to put me back on this type of medication which cause drug induced Parkinson’s, because they wanted to see for themselves, completely disregarding the extreme risk to my health this poses. After stating I wanted to revoke consent verbally because of this statement, the receptionist wouldn’t listen to me, or direct me to anyone but Diana, and Diana refused to return call backs, and never did. Request was only addressed when I emailed supervisor with written request. Staff didn’t listen genuinely, they just made baseless assumptions, and disregarded medical history and supporting documentation. Their top concern was on client retention alone, and not the physical or mental well-being of the client. This showed a deeply flawed company culture, and unethical behavior from staff. Zero accountability on their part for the company culture they have fostered.