Anew Era TMS & Psychiatry Houston

I just realized they don’t have a real psychiatrist. They’re all assistants. How the heck does Austin get away with this? Lived in 3 other states and never had a problem. Is it Austin greed? Reading other reviews I’m thinking I would not like this place. I’m a senior and I won’t and don’t have to put up with the disrespect and incompetence of employees. It is that simple.

I started seeing Ms.Sharma in early 2024, and received good treatment. I had always paid everything that was owed right before or after an appointment. However, six months after of my first appointment, I received a bill saying I owed money. I've tried contacting the clinic via phone number, email, and even their third-party billing service, and no response. I haven't been able to get the care I need for several months now.

Thank you Laura for always having a smile, listening, and believing in me.

This review is regarding Provider Laura Beaufford. I do not recommend this provider. She is Uncompassionate to the patient’s needs. She does not listen With comprehension. Her assumptions are erroneous. Seek a different provider.

I have had issues getting my prescriptions refilled about 90% of the time over the last 2 years. It’s hard getting anyone to answer the phone, and when I do speak to a representative, they either can’t find my prescription info or claim it’s already been refilled. I have to go back and forth between them and the pharmacy every month. It should not be this hard to receive the prescription medications I need for my mental health. It’s not an issue with my insurance, it’s an issue with anew era. Their communication is awful. I’ve also had to speak to random psychiatrists after mine left the company without any communication or notification. I specifically request female drs, and one of those random psychiatrists I met with was a man. To speak for fewer than 5 minutes just to renew the same prescription I’ve had for years, paying, and then fighting with this company to be able to fill it in reasonable time, is such a pain. They must have awful turnover.

I had previously been a patient at Anew Era for quite some time and had success with them. I wasn't in a place where I could openly experiment and try to find a better medication that assisted with my ADHD, but that was fine. They obviously cared and did put in effort during refill request and check-in appointments. The person who provided me that service has since departed the practice. I was not satisfied with the NP I was reassigned to, which is not, in itself, something worth giving a business a 1-star review. I could have just asked to see someone else, which I did plan to. However, I seemingly cannot get in contact with them over the phone. Many calls across 3 weeks, many left voicemails, zero times did the phone get answered, and zero times did they call me back. As far as my experience, the entire business has been closed since the second week of December and they just forgot to tell anyone. This isn't the case, I'm sure, but that's functionally how it feels. I am now out of my ADHD medication and have been for the entire holiday period. It will be a greater pain to find a different psychiatrist that works well with me, but finding one that is willing to speak to me and arrange an appointment in the first place is more important. So I walk away from my time as a patient of Anew Era pretty dissatisfied, and suffering from medication withdrawals. It feels like a pretty avoidable way to end things on their end, and I hope whatever in the world that is happening with their front desk gets resolved. But I'm not sticking around and waiting for them to do so. 1-star for just not even being able to provide the service they once did. Fix it.

Edit: after the comment request to call them, I did. Wanted to give them a chance to fix it. Surprise surprise, couldnt get ahold of anyone using that phone number. My previous nurse, Amanda was great. After she left though, it was clear the office is a mess. They requested $25 to complete any paperwork and advised it would take 2 weeks without explanation of why it takes two weeks. They made it clear that they may deny after the two week they make you wait. This is not typical of any office I have been to. I understand paperwork is annoying but is part of a providers job. Delaying it 2 weeks with zero recourse is awful and if someone needs a leave or has emergency are screwed. My provider had previously done paperwork within a few days, no charge at this location. They are very inconsistent with communication and are terrible about responding on the portal. Non empathetic and rude office staff/phone handlers. Like they really do not give a damn. It feels very corporate and anti patient.

Very professional experience.