Two things: first, the receptionists at the front desk are always lovely. And second, I never speak when I’m angry, so please know my words are genuine.. this really happened yesterday.
Me: (while she’s asking my daughter basic questions) “Oh by the way” [I bring something up.]
Dr. Fernandez: “Why are you bringing that up? That kind of information is only needed during a full physical exam, and that takes about an hour.”
Me: “Okay, that’s fine.” (and I drop it.)
⸻
[Later, when it’s my son’s turn]
Dr. Fernandez: “Do you want to step out while I ask him some questions?”
Me: “Um… huh? You just told me those types of questions are for the full exam that takes an hour.”
Dr. Fernandez: (looks confused) “…”
Me: “I don’t get it. You questioned me for bringing something up with my daughter, but now you’re going into details with my son? You said this wasn’t the appointment for that.”
Dr. Fernandez: “Oh, well, because he’s a boy, I thought..”
Me: “No, I get that. But you literally just told me a few seconds ago this wasn’t the appointment for that.”
Dr. Fernandez: (doesn’t have an answer) … “Are you okay?”
So I’m thinking to myself Wow. So now you’re going to patronize me because you realize you’re not making any sense?
Before the appointment was even over, I told her I was ready to just leave and that I was done. Her response? “Okay, that’s fine, you can go.”
That was it. No pause. No, “Wait, let’s figure this out, Mom.” No attempt to clarify. For a provider, that kind of reaction speaks volumes. It came across as careless, unprofessional, and honestly insulting. When a parent is clearly frustrated, the bare minimum should be to slow down, listen, and try to resolve the issue — not wave them out the door like an inconvenience.
This wasn’t even the first bad experience I’ve had here. A while back, my baby had a rash. Another real problem with this doctor is that she doesn’t take the time to thoroughly examine or really listen. All my baby needed was a stronger cream, but instead Dr. Fernandez insisted that she had already gone through two full doses and since “it didn’t work,” the next step was a dermatologist. In reality, I only ever used one dose.. the cream was helping, but I ran out, and I never knew the office had resent the prescription because nobody notified me. So when I tried to explain this, she kept repeating, “But you already did two rounds and it didn’t work.” In my head I’m thinking, What second round??? Smh…SLOW DOWN.
Because she wouldn’t slow down and hear me out, I had to just accept what she was saying and wait a week for a dermatologist appointment while my baby rash got worse by the hour. I ended up having to do research and purchase otc cream and she was better in 3-4 days. That broke my heart, because all it really took was time, patience, and the right strength of cream.
This time around, I finally spoke up because I didn’t want that same situation to happen again and instead of listening, she brushed me off, which led to today’s outcome.
She’s not mean, and she can seem friendly on the surface, but she doesn’t really listen to understand she just listens to move on to the next step. Every time I’ve left this office, I’ve felt like I had unanswered questions and unresolved concerns. And today was the breaking point.
Parents deserve a doctor who will take the time to listen, explain things clearly, and treat their children with care and patience. Unfortunately, with Dr. Fernandez, you get the opposite fast appointments that leave you feeling unheard, unseen, and dismissed.
I really hope this review helps other parents make an informed decision. If you need a doctor who will slow down, listen carefully, and respect your concerns, this is not the place
P.s their AC SUCKS
