I want to stress first and foremost, this is not a safe place. Nor does staff/ management/ owners care for the detrimental issues stemming from within. I filed multiple grievances and the same things persisted. So just know, when you’re given someone else’s meds, the wrong dose of your meds, your private health information freely shared with clients allowed to linger in the med room, vaping indoors (and by underage clients), sharps are not tracked. And even after a self harm incident, you’ll have your sharps back and untracked again within 24hrs, ultimately setting you up for failure, in the worst way. KNOW, that they were made aware of these concerns, and failed to act diligently, or enforce their own policies, rules. Thus, proving negligent.
Make sure you are in a state of mind of which you are aware of all medications you should be taking as staff has misdosed others, be it; by giving them someone else meds or the wrong dose. This happened 5 times among 5 different clients and 2 different staff a BHT and a CNA. AND That’s just from the clients aware enough to know and catch what the nurses should have. And if you get a wrong dose don’t worry as the CNA, “won’t tell if you don’t”.
As a client, you have the authority to act as if you’re staff; lingering in the med room behind the screen that contains all clients (your) personal health info, check visitors in, make coffee in the BHT office, and offer to blur boundaries by implying you can change the dates when clients get their phones back just because you somehow have the same authority as a paid BHT(?) and thus will be considered “support” for the BHT team, or that’s at least how the operations manager framed it when I turned in my grievance. So just know, nothing here is protected and HIPAA seemingly does not apply.
And god forbid you bring concerns to staff as they will disclose that information to other clients. And those clients may come up and confront you, or the staff may even confront you, breaching confidentiality.
After a self harm incident a BHT staff openly mocked the client in front of other clients, putting on display again, confidential information breached and a lack of care for the client.
Management will talk about how unethical it is to report these issues to outside agencies, as they themselves conceal information that should be publicly posted and transparent such as the ombudsman name and number.
This facility needs an “ENTER AT YOUR OWN RISK” sign. Because that’s exactly what you’re doing.
The inconsistencies, are evident and will leave your mind warped.
The food is mostly a good thing, Taylor and Kenneth are superb chefs. The first time you meet Taylor she will greet you by name and already know your dietary restrictions.
BHTS: Shamus, Felicia, Clint, Kyle, Derrick, Julie are the better BTH staff. Sasha an overnight nurse is great. My medical provider was a great resource amid the chaos. Pat and Fred at the front desk are friendly and welcoming.
I do not recommend. Too many unchecked mishaps. They do not care about “quality of care” when they refuse to enforce no vaping indoors, ensuring your private medical information is protected, that you can come to them in private and it remain such, yet alone not tracking sharps.
Seek sanity elsewhere, this place will only confuse you and delude you from any sort of truth.
Only adding to the confusion you will experience here is that when you google map the address it takes you to the Brook Park Dr. location which is the woman’s sober house where they live as they attend PHP.
This location I’m reviewing is their detox/ residential/ PHP and IOP Center. The main facilities for their “Quality of Care”, located at 1755 Old Ranch Rd 80908.
