Ava Recovery

Pleasant place to Recover -Batman @alec25qb

Hired me over the summer to take care of the outdoor areas mowing ect. Had a card on file then it no longer worked im owed $1k and my wife is suffering from cancer. Colby delano and Chris hagen have done nothing but give me the run around and then said they would pay but cant because they are in a law suit. I have screenshot and phone call recorders to prove what im saying

I just completed 31 days of treatment here. I will say its a beautifal place. The treatment could be better, but the staff is what makes this place so great. Mel- your wonderful. I loved every minute spent with you. Jacob- your a great tech thank you for all you did for us. Yolanda- hands down your the best! I always loved it when you were coming in. I love how you stand proud in your recovery. Ava recovery is truly blessed to have you. Ill miss you Pete- thanks for everything Ben- i love your dog she was awesome. Thanks for the laughs and good food.. your a great chef. Nancy- you can be tough but hey we need that sometimes. Even though it did not work out with your suggestion i still ended up in a great PHP program and Nelson and i are here together. So we continued our care. Thanks for helpibg me with alll you did. Tammy- i absolutly love you. You keep shit straight up and down and your amazing at what you do. Im going to miss you alot! Colby- i think the way you treated me at the end was unfair. I wont go into detail. Thank you for all you did do and i wish you the best.

Ava Recovery Center is one of the top drug rehab centers in Austin. They offer every level of care needed for someone struggling with addiction. Highly recommend this facility.

Ava is a awesome place to go they helped me so much from admissions to discharge they actually let you be you and do ur recovery ibeen to treatment 6 times B4 ava and I admit I'm ready to be successful if you put the work in u can to this place was everything they said they were and more from doing fun outings everywhere to having fun swimming at there pool I'ma miss there horses I made a bond with caring for them but it's not a goodbye it's see y'all later the groups are great and case management set me up for success I wana thank y'all for everything

Ava recovery was the one and only treatment center I will ever need. From the moment I walked in I felt safe and at home. In processing was so easy and fast. Colby was the best. The treatment plans and groups were very helpful. I was taught all the tools I need for my recovery

I came to Ava Recovery center in a desperate place in my life. I needed help with mental health and I had been struggling with substance abuse related to mental health. From the very start, I was lied to by Brian the administration representative who works remotely and is not at a physical location. I was told there would be equine therapy, there was not. I was told EMDR therapy was offered at this location, it was not. I was told That this place would support a track for only mental health struggles, however that infrastructure was not built up and I was not provided with the support that I needed. Not only was I lied to from the start, but this company illegally falsified medical documents and billed my insurance with a code for alcohol use on my FMLA paperwork in order to get more money. I have not used or touched a drink in over 13 years. The whole time that I was at this facility, it took asking between an average of 4 to 7 times for any single thing to get done. My time at the facility was incredibly frustrating, I got little to no support for what I came to check myself in for and although the staff were nice and friendly, I could've been doing exactly the same thing at my house. All we did was sit around and watch Netflix in our room rooms, it was not a good environment for Recovery. I would not recommend going to this place. I transferred out of this place after 12 days of really trying to give it a chance. I transferred to Windmill Wellness Ranch located in Canyon Lake Texas. My experience there from start to finish was absolutely phenomenal. They never lied to me or falsified my medical records. because of Windmill wellness ranch, my mental health has been restored, I am happy and healthy and clean from six months later. If I had stayed at Ava Recovery center I do not believe I would have recovered from my mental health challenges. I have thought about taking legal action against Ava Recovery but I just don't have the time and energy to devote to it. Please stay far away from this place unless you want to be lied to and have your medical records potentially falsified and have that go down in your medical history for the rest of your life.

Ava Recovery Center presents itself as a supportive environment for healing, but in practice, it faces serious operational and ethical challenges that affect both client care and staff wellbeing. One of the most consistent concerns is the lack of cleanliness throughout the facility. Basic hygiene standards are not consistently met, which compromises the safety and comfort of clients and staff alike. This issue is made worse by frequent shortages of essential supplies, including food, toiletries, and cleaning products — all of which should be reliably available in a residential treatment setting. The equine therapy program also raises significant concerns. The horses are routinely left without food and adequate care, amounting to clear neglect. Animal welfare appears to be a low priority, which undermines the credibility and therapeutic value of this component of the program. Staffing conditions are equally troubling. Employee pay has been delayed by over a week on three separate occasions within just 7 months, creating financial strain for employees and contributing to an already high level of staff turnover. Additionally, there is no clear structure or consistent enforcement of rules for clients, which leads to confusion and a lack of accountability. A particularly serious issue is the lack of support for staff when confronted with threats or disrespect from clients. On numerous occasions, clients have threatened or verbally abused techs, and no meaningful action was taken by leadership to address or prevent these incidents. This inaction sends a clear message that staff safety and respect are not prioritized. These ongoing problems have fostered a toxic work environment where employees feel undervalued, unprotected, and overextended. The absence of reliable leadership, clear protocols, and consistent support has made it difficult for staff to do their jobs effectively or to feel safe and respected in their roles. Often times there is no nurse or medical assistant on shift to dispense meds, and technicians are expected to pass meds. Technicians are so under trained that Medication errors are a common occurrence, Putting Clients at risk. In conclusion, Ava Recovery Center requires urgent and systemic changes in its management practices, staff support, and ethical standards in order to fulfill its mission and create a truly healing environment for clients — and a safe, respectful workplace for staff.