Washington Wellness Institute

I scheduled a therapy appointment, it was for ‘in office’ at their address listed on their website, and in my appointment confirmation, 780 E 185th street. However when I show up 15 minutes early (6:45pm) I was looking for the office and walked around their seemingly abandoned building. The door labeled 780 is dark and locked with no signs. I call the office twice with no response. My appointment was scheduled for 7pm and I went home very frustrated at 7pm after hearing nothing for the past 15 minutes I’d been waiting, and looking, and calling, and emailing. The provider/therapist personally emailed me a little after 7pm, asking where I was. I called immediately once I saw. The provider told me, I was supposed to, with NO INSTRUCTIONS, go into an unlabeled back door reading 782 as the address. WHICH IS NOT THE ADDRESS PROVIDED AND THERE WAS NOTHING INDICATING THIS WAS THEIR BUSINESS. I am sorry.. therapy is for people with anxiety and mental issues.. if you expect these people to just know to walk into a back door of a different address with no issues or instructions, I don’t know what to tell you. And of course, they immediately charged me the $180 cancellation fee, and have not responded to my emails about negotiating that due to the circumstances. Please do better!!!!

Amazing. I feel as if sometimes my therapist is reading my mind. Mr.Washington is great at what he does. Been seeing him for a while now and he still amazes me.

The most amazing sound bath session. Reisha is amazing!!! Everything felt so comfortable and peaceful!!! I will most definitely be back!!!

This group is not professional at all. I was working with a therapist. Alexándria and I felt as though I was just telling a stranger My personal business. I have had telehealth therapy in the past so I am very familiar with how therapy works. However, this group I do not recommend I will be seeking new therapy group.

Following the intuition that my body provided during a crucial time. Reached a pivotal point and glad my internal system was right. Great energy and felt supported through.

I went in for a Reiki session with Riesha and it was absolutely amazing. My session was extremely informative and reassuring. Riesha made sure I was comfortable and understood everything about my session. Any questions I had she followed up with a precise response with relatable content. Riesha is truly gifted and knowledgeable in her craft. Her energy and calm voice is so welcoming. So happy to have connected with Riesha and Washington Wellness Institute. It truly felt great to be in a place of professionalism and great hospitality. Also it smelled so invigorating inside!☺️

Honestly one of the best places in Cleveland. I tried therapy for years and was unable to find a good agency. I think it is very helpful when you are with a clinician that genuinely cares about your mental well being. I highly recommend Washington Wellness Institute.

Very comfortable during therapy - does not seem rushed - challenged in a good way - You can tell they care about their clients.