The Oaks at Lakeside

My experience with The Oaks at Lakeside has been meaningful during a very challenging season of my life. I’m originally from the Philippines and was married to my abuser. With no family here, I am employed, but the stress of daily life was overwhelming, and I have relied on the support of friends in the Filipino-American community. As a domestic violence survivor for 8 years and ongoing, raising my two daughters on my own, finding a place that feels supportive and structured has been incredibly important. Ms. Ruby Tate has been responsive and understanding, especially when it comes to working with insurance and financial concerns. Her compassion makes a big difference for patients who are already feeling overwhelmed. Having access to appropriate care, along with clear communication about billing and treatment options, has helped me feel truly supported in my healing journey. I am deeply grateful for the support a professionalism shown to me during this time for me.Matt my assigned therapist is incredibly amazing, exceptional skill set and therapeutic techniques you bring to our sessions. The coping strategies, grounding techniques that I can use in my journey.Ms,Virginia is compassionate and giving out support.I will definitely refer The Oaks at Lakeside Behavioral in Memphis Tn to my family and friends.

I took my husband there and kept him there for 2 weeks he came back a whole new man people who crazy should definitely go there

Tomorrow is my last day at The Oaks. Nearly six months of tearing myself open, day after day, in a room full of strangers who became mirrors. Witnesses. Family. I came here on January 14 with nothing left. I was exhausted. Shattered. I didn’t believe I deserved to live—not really. I had just survived something that nearly killed me. I was so full of pain I could barely speak without crying. And yet, I showed up. Over and over. Even when I didn’t want to. In this room, I’ve sobbed until I couldn’t breathe. I’ve shaken with rage. I’ve stared at the floor instead of making eye contact. I’ve learned how to hold myself through flashbacks. I’ve laughed in the middle of heartbreak. I’ve listened to others bleed out their truths and found my own in the process. This isn’t just group therapy. This has been survival. This has been resurrection. I’m not healed. I’m not done. But I’m here. And that counts for something. My heart is heavy but still beating. My life is still mine to fight for. To the people I met in this building: I will never forget you. You saw me. You held me. You called me out and called me in. You made me feel like I mattered, even when I forgot how to believe that. Thank you, from the bottom of my heart, to the entire team at The Oaks. I will carry you all in my heart forever.

I participated in the PHP/IOP program at The Oaks in Memphis and found it to be incredibly insightful. By sharing with and listening to others in my circle, I learned so much about myself, and about humanity in general. The skills and understanding I gained there definitely helped me to identify and manage my triggers, emotions, and expectations. This was my first time in group therapy and, being privileged to witness others work on themselves in a safe space helped bring comfort in knowing I am not alone and confidence in knowing my journey can also help others. The therapists here are knowledgeable, patient, and relatable. The psychiatristry & nursing staff are smart, inquisitive and engaged. Ms. Ruby is welcoming, attentive, and professionally on-point. I am truly grateful to have been introduced to The Oaks, to the awesome staff, and to the kind souls who found themselves there the same time as me. If you're ready to do the work needed to Get Back to You and/or to Become a Better You, I highly recommend this space as a first step❣️

Let me start by saying that the program and majority of the staff was amazing. But there was one staff member, the secretary Ruby, that was so disgustingly rude, unorganized, and veryyyyyyyyy unprofessional on several occasions. It was terrible dealing with her. You’d think that being one of the first people you’d encounter with this program that she’d be more professional. With her handling the business side of things, you’d also think that she’d possess way more decorum when working with mental clientele. If you use this program please stay abreast of everything and use Charles Winton as your guide! To the staff that was great, I’ll cherish you guys forever but sad that one very old rotten apple name Ruby ruined the experience and there were several people in my cohort who said the same thing. Lakeside, please replace her and have a more professional, smiling, calmer spirit deal with patients!

The Oaks at Lakeside is truly life-changing. I have seen the change in myself and in so many people throughout my time there. Charles works magic. I was at the Oaks three months in summer 2022, and one month in late 2023. I was there for bipolar disorder type I/II, collapsed boundaries, relationship problems, anxiety, and depression. Before coming in, my work was suffering dramatically to the point where I couldn’t effectively do my job. I went in-patient to the main Lakeside campus before coming to the Oaks. In retrospect, the Oaks was the better fit for me. The Oaks offers PHP (Partial Hospitalization Program) and IOP (Intensive Out-Patient). Both PHP and IOP have Process Group (for help with trauma or problems) and Psychoeducation (learning about boundaries, how the brain deals with trauma and how to in-stuck it, coping skills, etc.). However in PHP you also see a psychiatrist and stay longer. Process Group has been so beneficial for me. It’s where I have seen the biggest life changes in myself other group members. It is liberating to be vulnerable and be truly heard by a full room of people. I’ve told the group things I haven’t told anyone else. Charles and Dr. Haykal helped me to have a breakthrough a few weeks ago that was eye opening. Suddenly my life became clearer. It was like scales fell off my eyes and I could see my life clearly for the first time in over a decade. I now have healthy boundaries, self-respect, I have identified the areas of my life that I still need to work on and have a plan for getting there. Charles is the best therapist there is. Full stop. I don’t say that lightly. When he looks in your eyes he sees into your soul. He identified that I had collapsed boundaries from the first time I met him. He grew up in Binghampton and devoted 23 years of his life being a therapist for prison inmates, so he has seen everything. He is energetic, passionate, professional, listens very well, remembers details about group members from days ago. Above all, he really cares. Dr. Haykal is the best bipolar doctor in the region and has scholarly writings on the subject. He is very knowledgeable and likes to share his knowledge with others. Before my recent visit to the Oaks, my outside psychiatrist wasn’t able to stabilize my bipolar depressive episodes after a year and a half. I knew I needed Dr. Haykal’s help and it was the reason I came back to the Oaks a second time for PHP. He adjusted my medication, and based on research he recommended light therapy, which I believe has been a big help. Can’t recommend the Oaks enough for professionals looking to make positive changes to their life after major setbacks that have affected their work or life in a dramatic way.

Horrible experience. Was there in 2018, but don’t believe any business with a staff and culture like theirs will change simply because their name has changed. Went in for intensive inpatient treatment of various mental health disorders. Was given Antihistamines for anxiety, which totally knocked me out, as they always have, and as I warned them they would do. Stayed in bed for five days. Psychiatrist was not interested in seeing the list of medication I had taken over the last 18 years. Asked to see another psychiatrist who was totally dismissive. Finally began group therapy which is totally based on substance abuse. That program appears to be good, but if you have mental health issues, I would not recommend this place at all. After two weeks I was unable to sleep at all and reported it to the nurses station at various times in the middle of the night. They refused to give me anything that would lower my anxiety or help me sleep. No holistic treatment was offered or available. EDMR was advertised on their website, but was not available when I was there. I filed multiple grievances every day, even delivering them to the office of the person who was supposed to handle them, and none of them were addressed. I flew there from Texas, my psychiatrist at La Paloma, as it was then called, didn’t even call my treating psychiatrist until after I’d asked about it for five days. I in my third week there, unable to get any response to my grievances, getting no mental health therapy, I was ready to leave. Psychiatrist said that my treating psychiatrist and Dallas, who had been seeing me for 18 years, had no say in what goes on in Tennessee. Although I’d gone there voluntarily, I was told when I wanted to leave that it would be AMA. They said it would take four days to process my discharge. They were totally in it for the money and milking my insurance for all they could. By the end of the fourth day, after I had left numerous messages for the psychiatrist, who was avoiding me, I packed my stuff, went to the nurses station and told them I was going to do a walk out. When you walk out of the facility, even when you’ve gone there voluntarily, they call the police, who handcuff you and take you to the county facility. I was so desperate to leave after having been there for three weeks, I was ready for that to happen. Two hours later they told me that I’d been approved for discharge to the county facility and that an ambulance was on the way to pick me up. Three hours later they took me to the county facility.It was quite an experience, and I’d been in several different psych wards for treatment three times before. Fortunately, they had real doctors, Who put me back on the proper meds to stabilize me. I got EDMR treatment there for trauma, which was excellent. I saw a TV ad for them saying that they treat mental health disorders, and it’s all over their website. Don’t believe it. If I’d had problems only with the psychiatrist, which would’ve been serious enough, maybe I would have stayed, but I was getting very little benefit from group therapy and there is absolutely no excuse for them not addressing any of my grievances. Also had things stolen from my luggage and no one cared.

I went to The Oaks at La Paloma back in 2017 for a panic disorder combined with severe depression that had completely derailed my life. While I still struggle with depression, they taught me skills to help manage my panic attacks that I still use today. within a week of being there, they had rebalanced my meds and put me into therapy which brought me out of my crisis. The people were nice, the food was surprisingly good, and they had a broad range of programs for people with differing needs. They helped me find the right aftercare options. I miss the people I was there with.