Very disappointed at the staff and the way they operate, from my understanding most things are ran my the ones in the program. Took my son on a Monday. Could only have what he had on which was a new $70 pair of running shoes and a new $60 pair of jeans and shirt. After inquiring about the gym, Was told he would be in class for the first 30 days and gym privileges had to earned. ( Wouldn't walking/jogging/running/ exercise be a good thing for people trying to recover from substance abuse?, Which is what he did at home to "occupy time".) Was also told he would never be left alone. Got a call from him the following Friday at 3:00 a.m. saying he was on the Street! Wait, what? On the street, 6 hours from "home". Called and left several messages on the six hour trip with no collaboration from TROSA STAFF. Son stated they took him to the hospital and no one from TROSA was there when he was discharged. Hospital Security informed him that the hospital was not a homeless shelter and he needed to leave.....? When we finally arrived to get him, well he didn't have on what we left him in, he had on work clothes and work boots, I thought it was class the first 30 days, he said he had been working.... Upon arrival on Saturday, no Staff with TROSA was available to speak to us nor anyone to get his belongings that he had on upon arrival. When I finally did talk to Staff from TROSA, well he didn't even know he wasn't there anymore and was then informed they didn't offer the services he needed?? I guess they are not equipped to provide the psychological services that all recovering addicts need, thought this place was a rehab for addicts to become a recovery addict?? Also inquired about why no one was called that was listed on the emergency contact list with a response of it was not an emergency, well, he was taken to the emergency room? As of today I have left at least 5 msgs to have his thing mailed with no collaboration or package from TROSA, even offed to pay for the shipping?????