TLDR: - Don’t expect to get things dropped off to you in a timely manner, I never ended up receiving items dropped off until I was being discharged. I asked the charge nurse periodically for my things and was brushed off each time just to find out my items were in the unit the entire time. - I was woken up by one nurse while I was sleeping on the couch because my room was noisy and she informed me of the rule. I understand policy but there’s just something off about waking up a sleeping patient who’s already having a hard time getting rest. - Food was edible, they put some effort into the meals. - Most of the councilors were ok, Dena, Kris, and Saadiq were great, and really helped in my transition. Now onto the doctors… On my first day I met with Dr. Petterson. I was very distressed my first day and had been crying to one of the councilors about how I was feeling. He let me know that he would talk to my doctor and see what could be done. When I finally met with Dr. Petterson I inevitably left her office feeling worse than when I went in. She expressed how she was told I wasn’t happy I was here and that I was frustrated that I volunteered to go but was still put on a TDO. She explained to me very brashly that they absolutely can put me on a TDO even if I willingly accepted inpatient care. While I ensuring patients are made aware of the legality of this situation, it feels very odd to look at a distressed patient and go “They absolutely can” with a smile on your face… She then also explained that I could “do alot worse than this unit” which completely diminished my feelings. Finally she told me that “If you don’t stop crying you will be committed” which again felt very brash and nasty to say to a patient in distress. I inevitably asked to leave which she followed with a “please.” When I left the office I asked the charge nurse how I can change doctors. He only gave me a patient grievance form that I found out sits in a little file box on the wall. On my second day I was informed that Dr. Radford would be “filling” in for Dr. Petterson, which I found odd considering I asked to change doctors the previous day. When I was told about a new doctor I felt a little better, although after she mentioned my generation 3 different times in the same meeting stating something along the lines of “Your generation is just so quick to want to end it” I no longer felt she was capable of giving me adequate care. When I left that appointment I again went to the charge nurse and asked him if changing doctors would prolong my stay and he responded “the only thing that determines your stay is if you can compose yourself during the court hearing” which I felt was directly targeted towards me. The second day I met with Dr. Radford she mentioned Dr. Pattersons notes from her meeting with me stating I was “uncooperative and angry that I was being held here” I explained to her that I was crying and distressed, and even Dr. Radford admitted that the way it was written sounded like I was directly targeting my anger towards Dr. P. Further into the appointment she again mentioned my generation and asked why I think we are so quick to want to kill ourselves… I thought this line of questioning was incredibly unprofessional and felt discriminatory, considering I was the youngest person on the unit. On my day of discharge I was waiting for Dr. Patterson who turned up late and inevitably conducted the final meeting. I apologized for my demeanor previously to keep things civil and mature, though I was frustrated that my requests for a Dr change was not addressed. She again repeated that I could do worse than this unit and she was just trying to help me not continue to be held here. Overall I don’t necessarily think this was a bad experience. The organization needs more planning, funding, and staff. Had I checked in willingly I don’t doubt I would have had an even better experience at this facility. While my experience is subjective, dependent on the unit I was in and the group of people I met along the way, I still think many people could benefit.

I'm only giving 5 ⭐ because of Hannah!!! I would have stayed longer if I was allowed to sleep and had spent more time with her and didn't end up more messed up than when I went in!!! She should get a raise and a promotion!!! She's a wonderful person!!! Make sure you show this to her!!!!!

My psychiatrist Dr. G was excellent!! One of the staff members, Melissa, truly went above and beyond for my special needs. Deadra, patient advocate, was superb as well. I'm now having difficulty with IOP. I do not like the overseeing doctor of the program so I don't want to attend but I feel like I'm being forced into it.

They helped me find myself again and get clean,I was a wreck from drug addiction .thought I was in a movie oneday to running for president the next.Been clean and sober every sense. With out them I would be dead i really believe

Horrible with communication with family members. I called 13 times for answers and no one listens. The patient came out worst then when they were admitted. Patient has great insurance though, so patient recieve kind treatment, but it is more like hospice care then recovery. Sentara is much better.

Did a short inpatient stay. At first I hated it, but it really has helped me fix some issues. Trust the process

This is by far one of the best PHP (Partial Hospitalization Programs) I have ever experienced in my entire journey of combatting this ugly disease of addiction. After arriving feeling hopeless, worthless, helpless, void of any will or desire left to go on, I have a new renewed belief in myself and hope for a new and promising future. The staff is phenomenal, and Hind is exceptional. Please do yourself a favor and take some time out to get well. I am so glad I did.

They're locking patients out of their rooms from 9a-7p, NO THANK YOU!