Charleston Residential Services DBA CrossRoads

I needed to get back on my feet, after being incarcerated instead of relapse I choose to further my recovery by re-entering society, and my community thru crossroads of Southern Nevada. Kevin Gall awesome in the recovery community granted my request as I had 20 months of recovery coming in. Allison and her expertise in group therapy, Baily in encouraging calls to my family and sponsor got me back in touch with the foundation I had secured before my mental breakdown and choosing jail over drugs and alcohol. Case managers Joshua, shawndon, helped me in my path to sober living. After leaving koala transitional outpatient center. With my new id, and birth certificate. While coming in I need to mention Scotty was exceptional during my intake process into the RTC program the first step after detox (if using this is mandatory) prior to koala. While at koala Jason Billings a great peer support specialist, and Donna very interactive and stern on recovery sense: the demand for no nonsense programming for best results in the recovery community. Others I will mention kitchen staff at crossroads, Jay starr, pharmacy staff, Billie,Jason, Paul,,"Fred", Henrietta, Cassandra,Caesar,Joe,Kelsey,chelsea, Jonathan, Paul(unit bht), all who I did not mention also were the reason I'm at where I am today asking with a few simple suggestions from my sponsor, and doing the will of my higher power. Thank you crossroads looking forward to working with you in the future; after reading my bachelor's in human services concentrating in addiction, leading into my PhD/SD in psychology.

I just want say thank you to the staff of both kola and crossroads. They have always helped anybody who wants to help them selfs. I just recommended any one who gets help use the opportunities to your advantage don't take advantage of the opportunity . Keep fighting don't give up

I have had a wonderful time here, just trust the process. It's a bit slow moving but they treat you with respect, don't disrespect staff please they are my friends. When you go ask for Billie and tell her Joshua Rucks told you about it

Behavior Health Tech SHONTEL is an absolute god send to everybody at crossroads staff and clients. Never in my life have I met such a pure warm hearted, compassionate human being. She went above and beyond and showed love to every person going thru detox. She may not think so but she absolutely deserves to be recognized. I truly wish nothing but blessings and good things in life for such a good person.

They didn't take accountability for their actions. Very upset made me feel as if I did wrong. No trust very under staffed I wouldn't recommend the establishment to an enemy.

I would give them 5 stars but they wouldn't give me medicine that was already prescribed to me. My Suboxone to help me stay clean. The staff is amazing though. The food could be a hell alot better. I barely ate the whole time I was there.

They never answer the phone

This remarkable institution embodies the very essence of transformative compassion, serving as a sanctuary where individuals who have triumphed over the formidable challenges of addiction now devote themselves to uplifting others still in its grasp. Nearly every member of the staff possesses the invaluable perspective of lived experience, imbuing their work with an authenticity and depth of empathy that cannot be taught. Their unwavering commitment quite literally saved my life, and over time, many of them have come to feel like an extension of my own family. Were my own children ever to require intervention and support, there is no question that this would be the place I would entrust with their care. Here, every effort is purposeful and relentless, driven by a shared mission to restore dignity, rebuild lives, and reignite the spark of hope in those who may have thought it lost forever.