Helen Ross McNabb Blount County

Had an appointment at 8:45 for a brief follow up appointment to renew my med prescription and called because I got stuck in rolling road blocks in the construction zone and said I’ll be 10 minutes late and the front desk said if I’m more than 15 minutes late they’ll have to just work me in when they can. Signed in at the front desk at 8:57 with 3 minutes to spare. Sat for an hour and a half in a completely empty lobby and went to the front desk and asked if I wasn’t going to be seen soon can I just reschedule because I have to get to work and she said it could be after 11:00 when I’m seen so I asked if I can just reschedule and she said no I’d have to come back any day between 11:00-11:30 for a no show clinic and as she said “hope you’ll be seen” so I just had to keep waiting and miss a half day of work even though I met their guidelines of being late. I understand being late is a problem and I was very apologetic but it’s clearly punishment.

Drove an hour here to get my daughter reinstated with them and not one time did they say I needed to bring my child for this walk in , so wasted time, gas and taking off from helping my disabled family member. Ridiculous.

I have been coming to this facility for a couple of years now and my nurse Cindy is amazing. It is an absolute joy seeing her every month. Cindy has had a huge impact on my life and my recovery. She genuinely cares about client care and does a fantastic job. She is always so encouraging and loves to see people succeed. I am forever grateful.

They are great and can’t say enough about them

Been trying to get an appointment for months. Talked to multiple people this morning. Still no appointment, I've been hung up on and ignored. Seems like they do not care

I was denied mental health services or help by them and Cherokee health, so I guess if you’re struggling just get over it lol 😆 what a joke! How are you able to turn people away who need mental health services? We’re doomed entirely as a country and watch as mental health crisis just worsens

Kaylie Hall is by far one of the Greatest Therapist, and has made a major impact on our family. There are really no words to express our gratitude!!

Every month I get my prescription it’s always a constant game of phone tag. Between the front desk ladies who could care less about their job other than getting through the day and the nurses making constant mistakes when either transferring your prescription to another pharmacy or missing vital information for your script to the point the pharmacy can’t fill your script. Trying to get ahold of these people is impossible. When they are tired of dealing with your issues they’ll just transfer you to the nurses line at that point you’ll leave a voicemail and never hear back. Avoid if possible