LifeStance Health Littleton

Marci is so nice and comfortable to talk to. She doesn’t judge me in any way like other people have.

Lifestance Health has thoroughly proven to be grossly unprofessional and non-trustworthy. I met with Cammie Kleinz- Nurse Practitioner, as a second effort to search for a new NP via: Lifestance, after my original Lifestance NP was too far for me to commute to. Unfortunately Ms. Klein referred to my blood pressure as being (BAD) in reference to it being to high to qualify for my refill of an Adderall prescription for my ADHD diagnosis. Ms. Kleinz seemed very callous and didnt even introduced herself at all at my first, and inevitably last, visit with her. She represented herself as being kind of short tempered with me, and as cold as a snake, so I decided to look for, yet another, NP with a different company all together. As I was in the process of doing so, I simply assumed that 2 meds prescribed by another NP, prior to my visit with Ms. Kleinz were going to be automatically refilled, along with Quelbree, that Ms. Kleinz recommended as an alternative to Adderall. Today, I was told by my pharmacy that not only did Ms. Kleinz decline to refill my basic antidepressnts, she also apparently left Lifestance all together ? So I called Lifestance, and they politely offered to bridge my medications for one month. Then I discovered, after two visits to my pharmacy, that Quelbree is VIRTUALLY IMPOSSIBLE to aquire with Medicaid Insurance which is what I have. Why Ms. Kleinz would prescribe a practically unattainable medication is beyond me, but her disappointing and humiliating actions appear to be directly in league with her arrogant, and seemingly short tempered personality alltogether. I must conclude that 95% of my experiences with Lifestance Health have been extremely humiliating, disappointing, and unprofessional to the fullest extent.

This is one of the worst medical offices I have encountered in my life. I was recently hospitalized and had to cancel an appointment 24 hours in advance; I called LifeStance from my hospital bed, while on oxygen and on an IV saying that I couldn't make my appointment because I was in the hospital. I offered to provide a doctor's note certifying I was in the hospital and I was coldly told that I would be receiving $100 bill for not notifying the office more than 48 hours in advance. Oh the irony that this business provides "therapy" and "psychiatric" services while they literally create more stress for one of their own patients who is already in a hospital going through an extremely stressful time. I imagine that if one of their patients were to pass away and miss an appointment, they would also send a bill to the next of kin. Not only is this a heartless and cold practice, but their behavior makes zero business sense. Not only will they never receive the $100 from me, but they also missed out on thousands and thousands of dollars of repeat business from me through regular appointments. Furthermore, I have told all of my doctors and medical providers about this experience and I doubt they will be referring any patients here since most of them were appalled. On top of this complete lack of consideration, this provider is not well versed in billing insurance companies. They do not understand the difference between primary and secondary medical plans (i.e. Medicare original + Medicare supplements/Medigap) and in my case, they only billed one, and sent me a bill for the remaining balance that would've been paid by the other.

friendly and easy to talk to.

Very productive first session for meditation management. The provider was very knowledgeable and listened attentively.

Lifestance and my Nurse Practitioner Amber have been great to me. Amber is so compassionate and knowledgeable. In fact she is better than any Psychiatrist I have ever had. I will continue using Lifestance for my psychiatric needs and I recommend them to everyone.

I had a disappointing experience with Amber Morris. When I requested to transfer my prescription to a different pharmacy, my request was refused unless I returned for another expensive visit. I expected more support and professionalism in managing my healthcare needs.

My psychiatrist is amazing. So was my therapist how ever lifestance as a company could improve. I have insurance I asked to make sure everyone was in network they decided to put me with a therapist that was not in network and I didn’t find out will I was almost at $900. So I would say do not trust them do your own research. They take no accountability. Why would I pick a therapist out of network out of so many that are in network? Tried reaching billing never even got a call back. So use at your own discretion.