UTMB Psychiatry Webster Clinic

Absolute joke of a medical office, never to deal with a office or doctor like them that will mess up your prescription refills and leave you out for days I’m truly baffled by how they can even operate, it’s no wonder they have 2 stars they’re a joke don’t come here.

I came to get help with anxiety and depression. I thought the visit went well. I was excited to get a new treatment however it was on a Friday and they were closing and the doctor forgot to update the chart. Therefore, I couldn’t go get my lab work done called left messages. No one got back to me till the following Tuesday and even then no one would call me. I would just get a message on my chart towards the evening hours, and we have to wait another 24 hours before I could get a response. Very poor communication I ran out of my meds. My anxiety level was through the roof and they just really didn’t seem to care about my mental health. I definitely will not be going back.

Absolutely terrible experience today trying to schedule a follow-up. The receptionist was not only incredibly rude but also flat-out wrong, repeatedly insisting they had no provider under my doctor's name. Seriously, imagine that level of incompetence! When I dared to ask a clarifying question, her sarcasm was utterly unprofessional. This kind of dismissive and unhelpful behavior is completely unacceptable for a front-line staff member.

My experience with Dr Kaelan Temple, who practices under Dr Derek Neal’s supervision, was extremely disappointing and unprofessional. I did not feel that I was treated with the level of care, respect, or professionalism that should be expected from a medical provider, especially in the context of mental health care. Following the unfavorable interaction with Dr. Temple, I repeatedly requested a phone call from Dr. Neal, but those requests went unanswered. As a result, I lost confidence in his responsiveness and oversight as a physician. Due to these concerns, I have reported my experience to UTMB and the Texas Medical Board. I believe it is important for prospective patients to be aware of my experience so they can make informed decisions about their care. On a positive note, Brice at the front desk was absolutely wonderful. She was exceptionally kind, attentive, and understanding, and made me feel genuinely heard. Her empathy and willingness to help were greatly appreciated.

My son was seen here and placed on a medication, with no follow-up for 6 weeks. I had to ask for counseling/therapy and was told they had a wait list. He ended up in the UTMB ER and admitted to Medical Behavioral Hospital in Clear Lake which was a disaster. Another new medication no discharge coordinated care. Called to get post hospitalization care from here as this is where his MH care is and was told nothing available until end of January. So here we are with 2 weeks of a new medication that is making him a zombie and no one has access to provide care! Is there no ethical obligation to follow your patients? No access if your patient is in crisis from a medication you prescribed. If you access care here I hope you don’t need urgent or coordinated care.

The doctor I got will not give me real anxiety meds because he just doesn't like prescribing them, even though I'm clearly psychotic and anxiety riddled to the point I need one. All in all they are probably fine if your issue is just some depression, but if you have a serious illness, you may want to look elsewhere.

Front office staff is rude! Hung up on me.

use to come here but the Blonde receptionist is INCREDIBLY rude for someone working at a mental healthcare facility. Be aware of how YOU TREAT PEOPLE, remember we are here for HELP. Not so you can display aggravation due to telling you "good morning" maybe get checked out your self, book an appointment with the therapist because CLEARLY you have personal issue that bleed into your profession. Shameful and I hope you receive help!