Embark at the Poconos

Awful experience

I was here when I was 14 in 2022. I was at a very low point in my life, not wanting to be alive anymore. Embark was a very nice place. 99% of the staff were very kind and caring. The facility was very nice, and the food was pretty good. I didn't like being there, but looking back it wasn't too bad. I was transferred to a long term facility after 2 months at Embark. That is where I entered the world of The Troubled Teen Industry in Utah. I was not placed at one of the embark facilities there, rather an ROP program. But, it's important to know every single facility in Utah is BAD. Embark at the Poconos or one of their other locations far away from Utah is the exception. Embark at the Poconos was like a vacation compared to the other places I was sent. While I don't think you should send your child ANYWHERE unless absolutely necessary, it should be here if needed. I have heard bad things from friends who went to the embark locations in Utah. But, this one was pretty good. That being said, I thank embark at the Poconos for always treating me with compassion. Almost 3 years later, I am accepted to college for nursing and on track to graduate.

Embark had highly trained people who were so supportive to our whole family during our child's stay. We saw significance differences in our kid's core beliefs, ability to pause and question assumptions, emotional regulation, and communication skills. It was amazing. I would highly recommend their program. The staff there are just great to work with.

Love working with the White haven team! They all make coordinating care and step downs from residential as smooth as possible. The communication is stellar and the team excels at providing top quality care!

As a professional educator, I have had the opportunity to interact with this program. The staff provides exceptional care and assures the students education needs are met.

Great atmosphere and a caring staff make for a great environment for all involved at Embark

We are from Georgia and ended up at the Embark PA location because it was hands down Embark centers are the best RTC that we could find in the US. We were recommended to Embark by 4 other institutions and individuals that work in the mental health field. My daughter will graduate from her 90 day treatment program at the end of this week. My family has had the most amazing experience with all of the Embark staff. From the very first inquiry about the program I was met with an abundance of information. It was extremely detailed information on the entirety of the programs being offered and I was given phones numbers and cell phone numbers and checked on a few times a week until a decision was made. We put our daughter on the waitlist as she was finishing up a stay under a 10-13. We were briefed ahead of time and when we arrived all of the staff were present and did a thorough intake and asked for more detailed information that would help my daughters treatment plan. Upon admission my daughter was a chronic cutter with severe depression and attempted to overdose two seperate times. She was sneaking out of the house, had run away once and was involved in promiscuous behavior. She resorted to shop lifting and using many types and forms of illegal drugs. We were at our wits end as what to do and our options were limited and we were under a time crunch. Throughout her stay I was informed in detail of how things are going and any concerns or medication questions. Everything must be approved by the parents first so that is very comforting. Our therapist is Matt and he is the most amazing, caring, comforting and helpful therapist I have ever worked with. I think I received the same amount of therapy as my daughter. I was very anxious and stressed out, but Matt and the rest of the staff put my mind at ease. We received phone calls from my daughter 2 to 3 times a week and a zoom therapy once a week that included the family. We were able to visit several times (long distance from Georgia) and we attended the parents weeked. The parents weekend was such a hopeful and uplifting experience. To be able to relate to other parents and their struggles made me feel a little less alone in the world. The struggle is real for families affected by mental health struggles and trauma. The house is a real home and all safety measures are in place and everyone is safe and receiving the best treatment for their trauma and struggles. You can rest and and do a little self care (which Embark is really good about reminding you to do). Put your mind at ease knowing your kiddo is safe and learning skills to turn their life around. If you are looking for programs and you can't decided, please consider speaking with Embark and get as much information as you can.

All of my interactions with their staff has been positive. They are so professional and helpful and I can tell they care about their students and providing quality care.