Imagine Seattle

While it's not all bad, and it's been a couple of months since I've been there, I won't lie and say it's great. Some of the staff I truly love and are very nice. But there's one staff member that should not be allowed to work there. I'm looking at you Marcus. They made one of my friends have a panic attack and leave, and when they promised me they wouldn't bring up stuff we talked about at my family session, they did. And they seemed to not care even though I was crying and hyperventilating. That night I tried to O'D and ended back up in the psych ward worse than before, after spending 3 days in the hospital rehab.

I would never recommend this place to anyone. My experience here actually made my mental health worse, not better. During my time as a patient, I was threatened by a boy who said he would punch me in the face. He even harassed me outside of treatment, and when I brought it up, the staff barely did anything about it. Instead, they disciplined me more than him — even though I didn’t do anything wrong. The environment felt unsafe and extremely stressful. The therapists rarely listened to what I had to say and constantly dismissed my opinions or concerns. It honestly felt like they didn’t care about how I was feeling or what I was going through. This place made me feel unheard, scared, and completely unsupported. I wish I could give it 0 stars because no one deserves to go through what I did here.

They give up too easily on your child. He came out feeling worse then when he arrived. They called me to tell me my son ran away but then made me wait in the waiting room for 15 minutes, then took me in the back room and told me they called the police to ho look for him and the. They wanted me to wait to talk to someone else instead of looking for my child. Of course I left to go find my son and luckily I found him. I would not recommend this place to anyone who wants their child to gain confidence and trust.

Majority of the staff were incredibly kind and supportive! One star deducted because of one staff member who was not this way (they were quite the opposite, actually). Would recommend for IOP.

What is frustrating is the website says they treat co-occuring substance abuse and mental health issues. They do not, at least at their outpatient program at Northgate. They should be more clear about this on the website and in the initial intake process by phone, as they are wasting precious time of parents who are desperately seeking care, as well as then telling teens being honest about their use and seeking help that they cannot help. Please fix this issue and be more transparent.

Professional team, helped my kiddo with tools for their anxiety.

I have gone to both the PHP and the IOP and I will say that my experience there has been quite nice, there are some things that don't sit with me right but besides that, the people, the staff, and the program, in general, is quite nice, the only things that bothered me was the fact that I had stated that a topic someone was speaking about was triggering for me and might've caused me a panic attack and one of the staff completely dismissed me saying that "we may have triggers but others need to talk about things triggering or not" and that was the first time I had said something was triggering in the months I had been there. as well as the fact that we aren't allowed to turn any lights off usually and I understand it but as an autistic person that can't handle too bright of lights they should at least try to offer sunglasses or something like that or get dimmer lights if possible and I understand like budgets and all of that but sunglasses at least should be decently in the budget. but besides those things, my experience there has been great, the rest of the staff except for that one staff are absolutely amazing and the people there are very supportive and helpful with things going on, little or not little, I would recommend this place though, it has been very beneficial to me especially since the last program I had gone to was very dismissive so if you are going through mental issues like bipolar, OCD, anxiety, depression, and etc I would highly recommend this program.

absolutely horrible experience. I’m curious to know these “people’s” qualifications to work with mentally ill patients. told me i’m “over-reacting” when i was having a panic attack. that doesn’t take a phd in psychology to know to not say that.