Access: Supports for Living

my therapist victoria is great. i will say that most of the time i miss 5-8ish minutes out of my 30 which can be frustraiting. and, the front desk can be a little bit rude. beware also of other patients. but for the actual therapy part she is fantastic at her job. i do not have a psychiatrist here so im not sure how thats like but my experience is quite good

I Have To Say That ALL Staff Has Helped Me Out SO MUCH, This Is Just For Me Now, And I Want To Thank The Staff So Very Much For Allowing Me To Find Skills For Treatment On My Mental Health. The Friends I Know And Communicate With Help Me Out Also, That's Why I Like Access PROS In Middletown NY.

It was the worst experience I had a white lady do the walk in appointment she called cps cause my son barely spoke and she didn’t help him I was in a serious situation were I was fighting for my son to be allowed back in his middle school after 2 6 months suspension back to back ..they failed me and my son tremendously this place needs to be shut down cause obviously helping the community is not what they wanted to do my son is very caramel .im very pissed off cause I was looking for help but I got none nasty I wouldn’t recommend it ……………:::::::::

I've honestly been having a terrible time with this place. All of the staff are VERY unprofessional. The first therapist i got assigned to was HORRIBLE. She would have me waiting in the lobby for hours to then cancel the appointment, or she'll forget she'd have me scheduled. I only met with her twice and they were for only 15-20 min. I was also assigned a care manger Keith Wright. He was very unprofessional the first time i met with him in the facility we waited outside for the taxi and he told me very violent stuff he has done in the past which i never asked for him to disclose with me. It made. me feel uncomfortable and unsafe. It was highly inappropriate and unprofessional. He would call me up talking very aggressively when i missed and appointment or wasn't able to come in. I was trying to get in contact with his supervisor Chanel for almost 2 weeks. She finally called me and told me i was getting assigned a new care manger. When i was trying to tell her about Keith and how inappropriate he was she kept telling me i was getting a new care manger, she wouldn't even hear me out. In the years of having a care manger and therapist i have never in my LIFE have had to deal with something like this.

Absolutely horrible. Dodging calls & giving the run around. What king of mental health care team does that? Reaching out to better business bureau & will be taking further action.

I am very pleased for this place to have existed. I have been suffering for 6 years, and couldn’t figure out what was going on with me exactly; but I knew it had to be something mental. Everything for me came to a boiling point, and I ended up causing ‘self-harm’ to myself. I had a black out moment, and it scared me deeply. I ended up going to the emergency room by ambulance, and then one I was stabilized I was able to go to outpatient care for the rest of the week. At the outpatient facility, they told me about this place, and I’m glad that I followed up with my appointment. I never knew that a facility like this existed, but I see this place as a sign from above or from the universe itself. Everyone here has been a delight, only negative is I wish the receptionist were a little more friendly; but other than that, this placed saved my life. I’m getting the help that I need, I have people here who actually listen to me and render me aide, there are so many different programs to help me & my family. I have even convinced my mom to go here for her therapists & psychiatrist. Sometimes there is a blessing that comes out of turmoil, I went through all of this because it lead me to this place; and I am very thankful for this place and the individuals who work here.

The best mental health clinic around . They saved my life forever grateful . Amanda is god sent she’s my individual therapist and all of the rest of the team plays there position and they are all angels

Very long wait times. Peer advocates and nurses are nice but you wait hours to be seen