Westpark Springs

as a patient who went here, i loved it. the staff was great and the food was alright. this place helped me get the treatment i needed. i absolutely would recommend. the therapist made me feel understood and safe.

No toman en seriedad su trabajo nomás van mucho trabajadores a qué les paguen y no ayudan mucho a los pacientes.

If I could leave 0 stars I would. I will leave a review here and be filing an official complaint with the location. My SO clothes and shoes got stolen. For 5 days he had no shoes and had to wear this baggy outfit of a hospital gown. I brought 2 brand new paper back books, a pack of cigs, and comfy socks. NONE of that was given to him. They looked in the “storage room” and said none of the items were there. He did magically receive the clothes I brought after making it well known his clothes and shoes got jacked. You can never get a call back. Not ONE call. There is no communication to see how your friend/family member is doing from the doctor, etc. They tell you to have them fill out an ROI form but that does absolutely nothing. Do not send your person here.

I was recently admitted as an adolescent patient at your facility, and I feel compelled to formally document my experience due to several serious concerns regarding patient care, staff conduct, and overall treatment conditions. From the beginning of my stay, the environment felt unwelcoming and, at times, hostile. I frequently encountered unnecessary attitude from staff members, which only added to an already difficult and vulnerable situation. On one occasion, while I was visibly distressed and crying, I was told that if I did not stop crying, my stay would be extended. This response felt both inappropriate and counterproductive, as it did not offer support or de-escalation, but instead came across as a threat. Additionally, the quality of the food provided was consistently poor. Meals were often dry and unappetizing, which made it difficult to maintain proper nutrition during my stay. Communication among staff appeared to be severely lacking. Whenever I asked questions regarding my discharge—such as when I might be leaving or what steps I could take to work toward discharge—I was repeatedly met with vague responses like “I don’t know.” This lack of clarity and guidance caused unnecessary stress and confusion. There was also a significant breach of privacy during my stay. While I was showering one day, a staff member entered the bathroom without warning after I had already stated that I was finished. I had only been in the shower for approximately four minutes, as I tend to take quick showers. Despite informing her that I was done, she insisted otherwise and entered without giving me time to cover myself, which was both distressing and inappropriate. Furthermore, I observed that when patients like myself chose to refuse treatment or group participation, staff members would often respond with rudeness and pressure, insisting that participation was mandatory. This is concerning, as patients have the right to refuse treatment without facing hostility or coercion. My interactions with one of the male doctors were also troubling. When I attempted to communicate my feelings and legitimate concerns, I was dismissed and accused of being dishonest. This lack of empathy and professionalism made it difficult to trust the care I was receiving. Perhaps most concerning is that during my entire 10-day stay, I was not provided with my actual prescribed medications. This is a serious issue that directly impacts patient health and safety. Due to the overall negative experience and lack of proper care, I ultimately felt compelled to say whatever was necessary in order to be discharged. In the end didn't get any actual help like I came there for due to having to resort to lying to get out. Overall, my experience at your facility was deeply disappointing and, at times, distressing. I hope that by bringing these issues to your attention, steps can be taken to improve patient care, staff training, communication, and respect for patient rights.

Right at the beginning the receptionist was in polite. Not friendly at all and she shook her head after I told her that I have just called. She states “ you must have spoken to the call center because it wasn't me. My daughter was kind of scared and said to leave and think about it.

Why this place still exists and hasn’t been shut down is beyond me. One flew over the cookoo’s nest. Criminal

My experience here was very disappointing. The staff were neither kind nor helpful, and they consistently failed to explain things clearly. Instead of leaving feeling supported or improved, I actually felt worse. It often seemed like many of the staff were just there for a paycheck rather than genuinely caring about patients. Dr. Wowo was especially dismissive, and overall, the facility did not appear to prioritize anyone’s well-being. The Maple unit was uncomfortably cold, and the shower conditions were frustrating—the water was cold, had poor pressure, and would splash everywhere, leaving puddles on the floor. The only staff members who truly seemed to care were Melvin (day shift) and Lori, the overnight nurse, and I appreciated their kindness. From 4 p.m. to 10 p.m., there was little to do besides sit and watch TV—if patients were even allowed to have the remote. Weekends were even worse. Schedules were not followed, and most of the time was spent indoors with minimal structure or engagement. During group or morning sessions, staff would ask how you were doing, but there was little to no meaningful support or follow-up. Another major issue was the lack of basic accommodations in the cafeteria. There was no plain drinking water available—only soda and coffee. If you wanted water, you had to make it yourself using ice and hot water. While there was some water available in the patient areas (mostly flavored), it was very strange and concerning that a basic necessity like water wasn’t readily available in the cafeteria. Overall, the experience felt neglectful and unstructured, with very limited genuine care or attention given to patients.

These reviews are terrifying to read as I have a loved one headed there at this very moment! I did not select this facility for him the hospital he was initially treated at did. My loved one is the most important person in the world me and he needs to be treated as such while in the care of West Park Spring as should EVERYONE there! Make no mistake if he is not given the healing tools he needs because of malpractice at this facility, there will be a price to pay! Do right by patients!!