Sierra Health + Wellness: Rehab - Concord, CA

I unfortunately wish I could give this negative stars as well, got my husband into this place and it only lasted three days… Terrible therapy, 2 to 3 groups a day, which are extremely unhelpful and filled with 30+ people, you were only able to meet with your therapist once a week which not helpful, you only get 30 minutes a day with your phone after your 7 day probation period to take care of bill, talked to loved ones, etc… They fought him every step of the way, trying to figure out his exit plan through an intensive outpatient program which they disagreed with immensely. They tried to keep him by lying and holding his phone, the staff/therapists didn’t get back to me after I requested phone calls multiple times… Director of program Lamar, was condescending, rude, unhelpful, disrespectful, and acted like he really did not give a crap about the care of my husband. The rest of the staff was also rude and not accommodating, felt like they just wanted to keep people there for the numbers and for the money and didn’t care if people actually relapsed or stayed straight. So unfortunate that a rehabilitation center can be so destructive to somebody’s mental health . The nurses also had shift changes during medication handout times, so people were behind on getting their medication and while my husband was there, one of the girls was sent to the emergency room because the nursing staff gave them the wrong medication this place is all in shambles and it needs to be alerted to anyone going to this program please look elsewhere .

I can't believe the whining in some of the posts Back in the 80s the choice was cold turkey detox and shut up and listen. We have evolved but, the addicts are spoiled brats.

I’d give zero stars if I could. This place lied to me from the beginning when I was trying to help my husband find a program and an all male program that he requested. They assured us it was an all male facility and it most definitely was not. Long story short, the stay ended within a week because my husband had an affair with another female resident whom was also married. The staff urged my husband to get a divorce and even offered to assist with the paperwork. They’ll call you to check in and let you know how your loved one is doing but that’s all lies as well. They were fully aware of what was going on between two of their residents, hid it and supported it. I hope whoever was employed there in 2021 no longer has a job. They support tearing families apart vs. bringing them together and are not focused on helping the individual in a healthy and positive way.

Did 30 day inpatient here because my mom thought i drank to much Chardonnay. ( with her) Either way, its a joke. Elderly addicts just staying until they die, drug addicts just going everyday to the clinic for drugs. Food was horrible. Therapist were unhelpful. Group was just a waste. But whatever, i got good sleep.

I had a really memorable experience. Totally changed my mindset in a positive way. Dr. Chanter was great along with the other therapists, nurses and staff. I stayed for 37 days but wouldn’t mind staying longer if I needed to. Couldn’t recommend this place anymore. I also heard the other locations are great as well.

All the staff were professional, kind, knowledgeable and helpful with every aspect of my recovery. Group therapy was organized and meaningful. Individual counselors provided great support for me and my family. The after care plan is amazing and supportive once you leave the inpatient stay.

They have no Liscensed therapists here. Covid is always a mess. Very poor organization and execution of what they promised.

My personal experience at new start in concord is was phenomenal. I spent 31 days in the residential program including detox and all around had such a great experience that it was difficult to leave. To start, the medical staff while I was in detox took care of all of my needs. The med techs, nurse practitioners and doctors made sure that I had a comfortable experience while going through the scary process of withdrawing. Not once did I run out of medication and they always made me feel like they cared for my wellbeing and safety. While in residential, the counselors, group facilitators, therapists, and case managers were amazing! Each and every one of them. They had so much knowledge, experience and education, and I learned so much. My personal therapist, Mellisa was absolutely wonderful, and she helped me dig deep and figure out the root causes of my issues that were tied to my past traumas. The family sessions were also extremely helpful. Moving onto the assistant Director and head Director, who both truly cared about the program, the clients, and their staff. It was evident in how the program ran like a perfect machine. They also took us on fun outings, like bowling and going to the beach. The facility was comfortable, clean and well organized. We have full-time staff that keep each bedroom and area of the buildings clean and provided the clients with all of our basic needs. I want to give a shout out to Ofi who was like everyone’s mom. We had some awesome amenities too like a gym, A game room, and an outside movie theater with a fire pit. I will truly miss my time at New Start in Concord, and will forever be grateful for this experience. Thank you :)