Summit Oaks Hospital

My daughter went here for detox. The nurses on that unit, mainly Raquel Williams, was horrible! No patience, no empathy or kindness. If you ask her for something, you were told to wait, and she would always say "I'm only one person". If you can't do your job effectively and properly, maybe you shouldn't be working in this field. People go here for help not to be treated like they're criminals or a burden. I called and left multiple messages for a case worker or supervisor to call me and no one bothered to return my calls. My daughter was left alone to detox, her roommate was the only person to help her. These places are supposed to be structured to help ease the detox process, not make it more of a nightmare. DO NOT GO HERE OR SEND YOUR LOVED ONES! THEY RESPOND AND ASK ME TO FOLLOW UP THROUGH THEIR WEBSITE?! NOBODY BOTHERS TO RESPOND! Don't act like you care about anyone's concerns especially when you have no intention on following up! Complete disgrace, disappointing and concerning.

the way that they treat the patients here is beyond inhumane, so much so that I wouldn't even send my own dog here if they had a service for that

Staff was informative about procedures and expectations. Doctors responded in a timely manner. Staff was friendly and supportive.

NO STARS! I was there for the day program in 2016 then had an inpatient stay in fall of 2016. The treatment of patients is subpar. There is no privacy for utilizing the bathroom or when showering. Despite saying I was in the shower and not dressed, a male staff member opened up the door and curtain on me while there were other patients right outside the shower door. I was humiliated. They overmedicate patients while in patient then suddenly change meds upon discharge, creating a vicious cycle of unstableness in patients that are already struggling. While in outpatient treatment, I had meds changed several times a week several weeks in a row until I had a very unfortunate incident and ended up inpatient again (not at Summit Oaks). I was “discharged” from the day program due to the incident and they refused to have me back. THANK GOD! ***additional info I’m adding on 1/22/26 that I just remembered…upon admission, I was “strip searched” and it was very embarrassing. I had to remove all my clothing in front of two staff members and stand naked while my body was “checked” for injuries. I feel this could have been accomplished just by leaving undergarments on. To make matters worse, I was told to bed over, spread my butt cheeks with my hands, and cough (mind you I was on my menstrual cycle and was using a “product” for it). I told them no. I was on a mental health floor, not a substance abuse floor. They refused to give me my clothing back until I complied, so I had a standoff with them about it (the room was very cold as well). A “supervisor” of some sort came in and threatened me with an injection for non-compliance. I sat on the cold floor and waited it out until I was eventually given a blanket to “cover up” and led to the shower. I was provided with paper scrubs and told that I could have my clothing once I compiled. I don’t remember how I ended up getting my clothing back, but I do remember waking up in the middle of the night in a bed covered with a sheet and the paper scrubs were torn.

from the moment you enter you are forced to strip while they look at your body, no matter your age. and if you want to sleep good luck with that since the beds are literal gymnastic mats and the pillows are hard as a rock. and it doesnt help that staff will shine a bright light into your room every 15 minutes, 24 hours a day. you'll also hear night time staff belittle you while you try and sleep. staff can and will say and do anything to you but there is nothing you can do about that. and you'll probably lose your appetite when given the sad excuse of slop that they call food. don't try to talk back tho or act out of line or else they'll call a code 85 on you and sedate you for 48 hours. want to go outside? Good luck because staff will bring you only if they feel like it. and given that the units are a one size fits all, there are many fights that break out because of that. and it doesnt help that a 5 year old and a 17 year old are placed in the same unit. all you'll be doing is sitting around all day bored out of your mind wishing you weren't here. other than going over coping skills that everyone already knows. and if you're trying to reach anyone here good luck because for some reason they never pick up their phones here.

gave me even more trauma than I already had.

places like these are the reason why people are scared to get help.

I've had many interactions with the mental health industry but this by far is the worst place I've ever gone to. there are tho many misconceptions with psych wards. the real work is cone outside with a licensed therapist. not within the walls of a psych ward. especially this one. thev solely exist iust to make sure you don't harm yourself or others, or at least try to in a way. then let you back out once the overworked single psychologist deems you fit enough to re enter society. parents tho, you have the power to refuse sending your child to certain hospitals and places for psychiatric purposes. please do your research before sending you or your loved ones to one.