Dr. Quinones is my aunt’s primary doctor and she is wonderful. My issue is with the fact that the front desk NEVER answers the phone when calling the main number and selecting to speak with the staff. I had an emergency situation with my aunt last week and needed to get ahold of her doctor asap. I called several times and got rerouted to an operator that is never available and a voicemail that does not allow you to leave a message. I finally selected the scheduling center and even they tried to reach the Palm Springs office multiple times and had to get their supervisor involved because they had the same issue. I called again today regarding a concern about my aunt’s medication and naturally, no answer. This is extremely aggravating and horrible service regarding this aspect of the office. The scheduling department however, ALWAYS calls back and answers the phone. Today is the second time I have had to go through the scheduling department.

Very nice

I was in express care was great . The Doctor and nurse lesson to me and treat me great. Thank you

Ladies at the front desk are very helpful and patient. It's nice to have most things under 1 roof. Just need X-ray back.

Have been seeing doctor Sumarli...I miss him😒

I have come to this clinic for express care and check ups and I am only gonna say that they have help me, they have treated me with respect and listen to what I feel and so .. in my experience I have nothing bad to say .. I have even recommend this place to my family!!

I am a disabled person in a wheelchair who has lived in and received care at a local nursing home. I went to see dr Quinones (I should’ve read all past reviews on her at past locations of practice before seeing this provider) she yelled at me practically the whole time, repeating that she’s a Dr and doesn’t need me to talk bc she knows everything. She kept saying she’s a patient advocate and I’m not an advocate (belittled me most of the long appt) I kept asking to leave to file a complaint or speak with her supervisor and ask for a change of provider, but she laughed at me and told me she is the supervisor of the building, and to turn around and look at her. I cried 90% of the visit, kept telling me aggressively to look at her while she was talking, told me to look at the screen when I could t read one single word on the screen,, and she refused to sign any of my DMV placard, TRIP program for the disabled, or FMLA paperwork, would not let me explain anything about my very rare diseases that can attack every part of my body inside and out, stating she already knew everything about these diseases, she yelled at me to hang up the phone over and over, and poked me again and again pretty hard in my arm to tell me to hang it up, told me I don’t need anyone in my appointment with me. She said my mom is scamming the system by being one of my essential caregivers because she lives out of state, when it doesn’t matter where the essential caregiver lives. She told me to be quiet when I said she was inputting inaccurate medical symptoms. When I told her that my mom works as a claims adjuster for insurance and that I’m an advocate in the disability p, aging, and long term care sector, she did a complete 180, and dint continue telling me to hang up with my mom and talked on call with my mom, my mom had to defend herself saying she was not going to get any money from any govt agency, and stated that she helps with both mental and physical health needs. The provider still never let me speak unless I was answering her questions. She asked me some of the names of my orgs, then left the room, when she came back she held the exam room door open and I saw someone’s leg of a person standing outside the door. The only time she was calm or what resembled nice was the last 5 min. She asked me if I went to college or not. I told her no. She wrote in my moms portion of her FMLA when I asked her not to, she said just be quiet she knows wheat she is doing. She told me to tell her what to put down in her portion of the paperwork where it talked about my diseases in the last two min of my appointment, which was the opposite of what she kept saying prior…that she knows everything about my diseases when she kept telling me to stop talking, just let her talk. I don’t remember medical transport taking me home, and when I got back home to my nursing home, I was not able to move an inch and lost 5 hours from the retraumatization of CPTSD. The nurse was comforting when she came in at the very end after provider left. I won’t talk about that though. She has to deal with the provider at work. Provider came back to hand me her business card in front of nurse, and said “incase you need my full name”

(RUHS DHS) Great recovery from substance abuse and parenting programs available to get your life and/or kids back! Mental health services are also available and strongly recommend whether you've considered it or not? Can't hurt, I say. Has helped me tremendously in staying sober and creating structure in my life. (Not sure if PS location offers this also?) Great place, too, though.