I’ve been in the Partial Hospitalization Program twice. The first time, I was in the pediatric room where i didn’t like the group leader, she was always mean to me and she obviously had favorites. There were times when i would come home and cry because i was tired of her. Although the second time I was put into PHP I was skeptical because of my past experience but this time I was going to be with the teens. At first I absolutely hated it because of certain people that’s were in the room with me, they would talk about me, laugh at me, and then would act like they were the most innocent beings known to man. The two staff that would be our group leaders never did anything about their behavior. This obviously made it worse for my “recovery”. But eventually a staff named Mr.Manny came and changed everything for me and the rest. He was this very sweet and funny man who made me feel more comfortable in the room. He was the only person I talked to in there and he would actually to something about the people that made it hard for me. Even if Manny helped me warm up a bit i still had nobody to socialize with when he wasn’t in the room. I then got switched to the room with the older teens and i started getting a bit better because there were kind people in there. The group leader was a very funny and relatable woman named Ms.A, she understood most of the people in there and their problems while keeping it honest with us. She even gave me the nickname moco, which is Spanish for booger because of this one time i was crying, she and Mr.Manny comforted me and i had a big booger on my nose. Thanks to the both of them I became more social and ended up talking to my afternoon driver, Mr.Justin. He was a very nice guy who would give me life advice and his past experiences. Each time he drove me i would sit behind him and have a conversation with him during the drive and he helped me gain a bit of confidence. I was always so happy to see him because of that. Overall, if I'm honest this place personally didn’t help me with the reason i was put there but it had very amazing staff that did the best they could and made my experience better.

Literally the worst hospital ever. Do NOT go here and do NOT send your loved ones here. I got discharged here from the ER a few months ago for depression. I have a heart condition and utilize compression garments for blood flow, the ER Staff allowed me to be discharged with it to this hospital, because it was for a medical need. During my intake they immediately locked my belongings away, usually they let you get numbers out of your phone so you can call people during phone time. I was told i could get my belongings went i went upstairs to the floor and get numbers then. When i went upstairs for evaluation, there were MEN AND WOMEN on the same floor. They tried to have me undressing in a room with a window that faces the men’s side and i had to ASK the nurse to cover the window. They then asked me about my compression garments and i told them it was for my heart and heather, the manager of the upstairs staff, and nurse allowed me to keep them. When i asked for my phone for numbers, they refused to give me my things. Not only do they have men and women on the same floor but the men can easily walkover to the women’s side, and did so many times during my stay here. They also have people who hear and see things on the same floor with people who do not, so there was men AND women walking up and down the halls yelling and slamming things all day. Which obviously increased my anxiety more being here. I also witnessed multiple time the nurses and other helping staff picking fights with patients out of sheer boredom so it added on to the chaos already going on. Fast Forward a night or two, reminder i have a heart condition, they gave me some medication that i felt were worsening my symptoms, i kept asking to be sent out for an evaluation because i didn’t feel well and they told me i was having anxiety and threatened me multiple time to give me a shot to put me to sleep if i didn’t “shut up and stop acting crazy”. It got to the point where i was spitting up blood and i started begging the upstairs manager, heather, to send me to be evaluated. Heather told me she agreed that it looked like i was declining, yet she allowed nurses to threaten me and refuse me treatment that whole day. I continued to spit up blood then collapsed at the nurses station, they moved with no urgency and doctors and nurses walked by me as i laid there on the floor. When i got discharged to the ER the worker they had go with me was telling me that i was being crazy and giving everyone a hard time. After being discharged and going back to rivers edge, there was a different nurse than my first night but there were the same helpers. The charge nurse said she’d take my MEDICAL compression socks from me and i explained to her that i had had them the past couple days of my stay and i was allowed to have them due to my heart condition. When i went to sleep, she came in my room and took them, and i didn't notice until the next day when i was looking for them. You cannot sleep in compression wear so thats why i took them off. That morning i told my psychiatrist about everything and i told her my experience so far was adding to my PTSD and anxiety, and that i had voluntarily came for help, but it was doing nothing but making me feel worse mentally and physically. She refused to send me home telling she hadn’t got the chance to go over my treatment plan with me yet and since i was “under her care” she wouldn’t be discharging me until she got the chance to do so. I told her that this comment made me uncomfortable because if im telling her the environment is triggering me and making me worse, then that should be respected rather than forcing care on mr, especially since: i didn't come for SI and i had my own therapist outside of the hospital. I ended up remembering my therapists direct number and called her and told her everything that was going on and she had to call up there and help get me out, but it took another 4 or 5 days. I reported everything upon discharge from RR and nothing happebed.

Very disappointed my good friend just got released from there and they lost his stuff important ! that is so unprofessional and really really wrong to do that to somebody now they have to spend all that time to get him new IDs and new wallet a new phone and clothes his shoes new debit card!he had no shoes this is so unprofessional I hope it gets resolved soon because there will be a problem if it isn't I just can't believe it shame on you how would you feel if all your belongings just disappeared!! It is big deal! I'm am thankful for getting him help though he sounds great but they didn't give them instructions on who Dr is etc !

They Lost My Son's Belongings including his new phone!!! They keep saying they are still looking but it appears his things were Stolen by Staff!!! My Wife has been there now 2 hours as they continue to say they are looking.

it felt like a prison

My child has had success at this facility. Being med resistant was a huge issue for us but finally Dr. Casteel listened and wasn't afraid to do something different. The staff seems to care about my child's overall mental health and that they leave the hospital with working tools for success. I like how they staff calls me to communicate with me and let's me know what's going on. I know I can always call at anytime of the day and get updates. They have never made me feel like they don't have time for communication. My child who's a self proclaimed foodie says the it's the best!! My child also actually enjoys the groups. They report they have even lead a few of them. Director Heather K. carefully monitors my child's routine, activities and interactions giving me helpful feedback as to what we can work on at home. Such as incentives, praising for jobs well done & other ways of developing new skills. This type of communication and feedback is so important to me. I don't get this treatment anywhere else. I am my child's best advocate. When my child is here I know they are safe and and well taken care of. For us RE is the best type of mental health care. No shade to other hospitals it's just different here.

I wouldn't even give one star, do not send your kids here. My daughter is very well aware of her biological dad being abusive and they kept telling her I was lieing about it and trying to make myself look better as the mom by sharing these things despite what my daughter already knows on her own about him. Everytime she called me all you could hear is kids fighting and yelling in the background and the staff seems careless. No professional would say things like this to a child who is already struggling. Terrible place. She was more traumatized after.

They were really good with my daughter. She like the place but not the food.