My little sister was in phoenix house and the main reason that she was able to keep doing good was because of Sherie, I think she’s a counselor or something like that. She went above and beyond to help her and even made a connection with us so shoutout her

2019 - 2022 I had court ordered visitation and it was denied. When they reached out to my than spouse: whom I was in the middle of nasty divorce & custody battle with, my than Husband reported to Richard my counselor that "we were divorced, our children were adopted and that him and his new wife wish the best for me" ... The Phoenix House took away my phone privileges, rather report anything to the Police.. Rather than doing what the Veterans Affairs had paid them to do, help reunite me with my children; The Phoenix house enabled my abuser instead.... -------( MEANWHILE I NEVER ACTUALLY LOST MY RIGHTS TO THE CHILDREN IT WAS JUST A DIVORCE )----- Jan 6th 2025 - I finally got DIVORCED -- And I currently have paid 32K this year in Lawyer Fees, and I AM STILL FIGHTING TO INCREASE MY CUSTODY !!!! All of which could have been avoided, if my counselor believed the God's Honest Truth when it left my mouth.. Court Orders could have been READ & Followed, but NOT FOR ME. My request to go the Court House, to pick up a copy was Denied as well as my Phone Privileges.

I do NOT recommend this facility for anyone with co-occurring (dual-diagnosis) substance use and mental health disorders. I was referred to Phoenix House by the ART Team and I was hesitant because the majority of the reviews were negative. However, given that many of them were old, I decided to give it a shot. I wanted to be a success story, but it didn’t work out. A few reasons why: During my short stay, I experienced rude and abrasive staff, unempathetic communication style, and groups that felt more educational/information based than the coping skills based support I’d hoped for. We experienced food scarcity at mealtimes; the facility often ran out of food, leaving some of the ladies waiting while staff scrambled to find replacements (usually dry overcooked nuggets or cereal). First upsetting experience happened early on, when I was sick and struggling to get out of bed. A staff member, ADELE, began banging her clipboard on the side of my bed and yelling at me to get me to wake up for group. When I explained I was having gastrointestinal issues and needed a few minutes, she threatened to discharge me and walked away. This was my third day there. As someone with insomnia who experiences frequent nightmares and new in recovery, I would’ve liked to have been given some grace. Another staff member, JOANNA, consistently spoke to me in a disrespectful, condescending tone, barking orders instead of communicating with basic empathy. She was inconsistent, would “loosely” grant me bed rest or the exception to sit during workout time, and would revoke it suddenly leaving me confused. People come to Phoenix House to heal. Our bodies get sick, and sometimes we’re not going to feel well. It’s not military boot camp. We’re human beings in recovery. I also experienced racial harassment from other residents. I was repeatedly called racial slurs, including the N-word, and was even threatened with being spit on by my roommate. After reporting all of these incidents, staff minimized it. CRYSTAL, brushed it off, saying, “Whaaat! Do you really think [resident name] is racist? I mean she has kids with an Asian man.” Another staff member ALYSSA, seemed more concerned about whether my response to the racial epithets violated “group confidentiality” than about the fact that I was verbally attacked. RYAN, witnessed my roommate throw out my belongings and did nothing to stop her. My clothes, shoes, makeup, etc all thrown out into the hallway. When I got home the following day, I noticed that pages were also torn from my journal. I was administratively discharged for damaging property, but my property was also damaged by another resident while staff did nothing. For a program that claims to value mutual respect, this was deeply disappointing. Overall, my experience left me feeling disrespected, unsafe, and unsupported. Phoenix House needs serious reform in staff training, cultural sensitivity, and basic compassion. I wouldn’t recommend this place to anyone who is serious about sobriety and desires to work towards sobriety in a positive environment. While my time at Phoenix House was primarily a negative experience, I do want to take the time to acknowledge the staff who through our interactions, gave me hope to continue treatment and stick it out as long as I did. Thank you Toni, Robert, Andrew (or Anthony), Emily, Melissa, and Rhonda. Their kindness made a difference and I’m grateful for them. :)

Phoenix house santa Ana adult side I went in on 8-8-88 I worked my program it wasant easy but saved my life I owe my sobriety to Phoenix house my brother and me graduated from there my counselor was Lena Lindsey stern boy she was smart she could separate the meat from the fat no getting over on her a big shout out to the other counselors Frank groves Frank ballisteros Mike lomatch Jodie Bell lee James I just want to thank you all for helping me over come my addiction 💗

I cant speak about the adult side, but I was here for 2 years starting in 1992 at the young age of 13. I was court ordered and it is one of the worst experiences of my life. When I finally got out, I felt like an alien around my peers. I didn't know any pop culture references or even how to act with other kids my age. And that's coming from a guy that went to war in Iraq and lost his legs. If you are a parent and thinking of sending your child here PLEASE DON'T!! Unless you want to give them life long trauma. I have kids of my own now. One just turned 13. I would never in a million years let any program like this get ahold of them.

I went through the Phoenix house and the 90 day program, I actually ended up staying 120 days I completed the program and now I'm a proud member of the Alumni program. Being given the opportunity to give back to this program that saved my life is the very least I can do. Honestly I can't say enough about the Phoenix house. If you want to get sober and stay sober this is the perfect place for you. I Absolutely love this place.

I am a graduate of 2000, it was the best thing I could have done to get my addictions under control, thank you for helping me find me

Isolation isn’t good especially in recovery. My boyfriend just did a year in county jail and was released to this place. He isn’t allowed to have visitors or go on passes. This is not safe for a recovering addict. This is actually a trigger how does this place expect anyone to stay clean? Recovery isn’t making the patients feel like prisoners. Or is only about the money you receive for each patient.