Final edit. I'm putting the lessons I learned for any clients who receive similar treatment to my brother. You have rights and Haymarket won't tell you about them. But you matter and deserve to get the treatment they claim to offer in their marketing materials. Don't ever give up 🙏
1) if you enter Haymarket, the first thing you need to do is ask for the Release of Information form (they call it ROI) and have somebody you trust authorized to receive info about your care. You have a federal right to demand this. They will tell you HIPAA won't allow this, or that you have to have your trusted person fax it to a number that is off the hook and can't receive a fax. That's why it must be done at the time of admission. They know their clients don't have the bandwidth to call them out when they violate rights, and they don't want you to have somebody else who can on the outside.
2) if you are on medicaid and you are compliant with the program, they cannot ever tell you that "your insurance stopped paying". That's a lie, medicaid in Illinois does not cut you off after a certain number of days if you are assessed and have a need to stay. State law and federal parity law forbids this. They may need to request re authorization from medicaid, that happens at about 21 days in. They seem to rarely do this, since it's easier to lie. But they are trying to trick you into self discharge. This is a violation of your patient rights to informed consent.
3) If medicaid says no to reauthorization of continued inpatient treatment, you have the right to appeal with your medicaid provider and the state of Illinois. That's two separate appeals. They are supposed to inform you of your appeal rights in writing when they discharge you, but they don't. So I am informing you.
4) Their goal appears to be to get clients with opioid use disorder on methadone so they can discharge early and shop you out to an affiliate provider, to get those sweet recurring, low effort reimbursements to medicaid. You don't have to go that route if you don't want to and they can't discharge you for that. You are entitled to whatever treatment they are offering, not just MAT. Their desire to cycle new patients as rapidly as possible is to maximize medicaid reimbursement, and they cannot make clinical decisions for you based on these external funding factors. It's unethical and illegal.
5) The vp of operations replies to reviews here, he drops a phone number with an extension that goes nowhere. Just Google "VP of Operations Haymarket Center" and his email will pop somewhere in the results. That's how I finally got a hold of him.
Summary of what they did to my brother is they had authorized inpatient treatment with medicaid until Sept 10. They told him the powers that be said he had to go on Sept 5. He was going to be homeless. He asked if there was any way he could stay and they changed their story and said "insurance won't pay past the 5th".
This is a lie I confirmed w/ medicaid. I got involved, and VP of operations strung me along with fake phone numbers and a need to fill out a ROI form for a week, which could only be faxed to a non functional fax number before they would do anything to fix this.
All i wanted was for them to help my brother as they seemed to acknowledge a mistake had been made. But they did nothing. My husband finally found a bed at sober living house we really can't afford after calling 2 people he knew from uptown in the 90s. So they are doing less than that.
Haymarket promises that anybody can fully pursue all the various programs and resources they offer, regardless of the ability to pay. That's not true for anything besides their outpatient methadone provider services. They will lie to boot you from residential treatment at about 21 days. I'll be praying for Father Mac's soul tonight, I imagine he's rolling in the grave at what these freaks have done to his life's work.
