I have used them as a provider for four months, but I'm breaking up with them today.
1. They were nice enough in my first visit, but scheduled my appointment with a doctor who told me during our visit that he was quitting. Why would they place a new patient with a therapist who was leaving?
2. They are incessant about their TMS option. When I told them that the approximate $4,000 (!!!) cost was way out of my price range, they "discounted" it down to $1,000 magically, and repeatedly called me to schedule an appointment, even though I told them that was still too expensive at this time.
3. They have required a monthly visit the first four months, even though I was seeing my previous therapist once every six months for a condition I've had under control for 4+ years.
4. On this last visit, I was told by the provider that it would be two months until my next visit, and wrote me a prescription for 60-days instead of 30-days.
5. I was randomly assigned an appointment for today, one month after my last appointment. I did not schedule it, I did not ask for it.
6. Their office charged me $75 for a no-show appointment this morning.
7. The front desk receptionist, who obviously hates her job, told me that I was wrong about my appointment date, the follow-up date, and had no response when I asked why I would be scheduled for a 30-day check-in when my therapist wrote me a 60-day prescription.
Seems to me like one of those groups that is taking advantage of the mental health provider shortage by treating their patients like cattle, nickel and diming them along the way.
I've already opened a credit card dispute, but wanted to hop on here to warn everyone that this may be a good short-term solution if you are in desperate need of an appointment immediately, but find a solid practice with ethics and morals for the long-term.
