Salt Lake Behavioral Health

I was recently admitted to SLBH for an addition I have been dealing with for about 7 yrs. Being a senior citizen I was concerned I would feel out of place. I was able to reveal the deepest and darkest secrets without being judged. Dr. Wilson was amazing and so my primary therapist Reagan. All the nurses and techs were very professional. A couple I would like to mention were: Rebecca, Earl, Jason. I left feeling very confident. That I was given the tools I need to be cope with anything that comes at me. And most of all how to love myself again.

Be warned: This facility suffers from a systemic lack of accountability and a total failure in administrative follow-through. While the independent prescribing physician was compassionate, and professional, the hospital’s internal staff and management operate in a communication void. For those considering this facility for a loved one, expect the following: Non-existent Communication: Promises of therapist updates and clinical follow-ups go unfulfilled. You will find yourself in a circular waste of time, chasing information that never arrives. Administrative Negligence: Staff will explicitly agree to facilitate essential paperwork and authorizations, only to completely drop the ball with zero follow-up or response to emails. Operational Failure: The phone system is a black hole. Calls ring indefinitely, messages are ignored, and it is nearly impossible to reach anyone in the utilization or billing departments who can provide actual assistance. Unprofessional Conduct: Front-line staff have been observed providing conflicting information and displaying a shocking lack of professional ethics during family crises, even laughing and giggling while speaking with me on the phone when I called during the specified time to speak to my loved one. Even with full legal clearance on file, getting basic information is a constant, distressing battle. This facility is quick to admit but entirely incompetent when it comes to the basic administrative compliance and family engagement required for safe, effective care. The total lack of a clear chain of command makes it an exhausting and frustrating experience during an already difficult time. Look elsewhere for a facility that values transparency and professional standards.

Their outpatient programs are outstanding. Their therapists are knowledgeable and compassionate. I appreciated their expertise. The programs are run well and were effective for helping me feel much better!

It was honestly amazing! Staff, nurses, and techs were so supportive, motivating and patient with all of us. Would definitely recommend to someone in need of help. (3E mafia)!

Excellent care and services here.

I had a great experience at SLC behavioral health. From transportation to group meeting it was all top notch.

AMAZING SERVICE. I absolutely adore the staff. going to a place like this is so intimidating but they made me feel so at home. words can’t express how grateful i am for this place. i walked out a completely different person. THANK YOU especially to Sam and Alex.

I have never experienced care like the abundance I got from SLBH. The nurses, techs, therapists, providers. Everything. They looked out for me on a different level and made sure my deep down needs were cared for. I hope I can look back on the care of the facility as well as my peers to continue my treatment. I’m am so damn thankful for Strong Hope.