Bridge House

Bridge House was amazing! It helped me so much. The staff there is so nice and helpful. If you are considering Residential Treatment, I definitely recommend Bridge House! Thank you Bridge House for such a great time in the program, and for helping me make the change I wanted to see!!!

Absolutely awful. Would give negative stars if I could. Do not send loved ones here.

We sent my son to Bridge House almost 2 years ago. He picked this facility & we were so worried about him going anywhere that we went along with his choice but ... I must tell others, avoid this place. They are manipulative, will tell you next to nothing & unprofessional. I sent staff an email towards the end of my son's stay with things I needed from them. They blind-sided me, reviewing it's contents with my son ... which continue to cause serious trust issues 2 years later. Over time I felt like this place was a cult & I needed to go extract him from their clutches. They charge a ridiculous amount & staff isn't qualified to deliver the services they promise. Keep searching & find something local & affordable. This place is a mistake!

You couldn’t ask for a better place to go when you have someone who truly needs help, especially when they can’t find it anywhere else. Bridgehouse cares so much! Thanks!

If I could give a negative score, I would. Apparently they’ve gotten former employees to leave most of the glowing reviews, which is shady, but based on our experience, it’s what I’d expect from them. Starting in fall of 2022, my kid had psychotic breaks that required treatment at a residential mental health facility. There were few programs that would even consider him. He’d been violent during the psychotic breaks. I had 2 therapists fly in and pick him up from the acute psych ward and drive to Bridge House (BH) in Farmington UT. This extreme step was taken to avoid possible police apprehension at the airport. BH said they are experts in complex diagnoses. There had already been myriad diagnostic determinations by previous other docs. I knew chances of improvement were positively correlated with acquiring an accurate and complete diagnosis. Unfortunately, their medical director, Dr. Keira Schlansky, is unprofessional, arrogant and unwilling to hear feedback. Don’t take my word for it; Google it yourself. If you knew some of what happened, you would have had questions, too, if you were told this kid had “only” autism and C-PTSD. I asked if it was possible something was missed, because it didn’t make sense to me. Dr Kiera got defensive and shut down. It was downhill from there. Shortly thereafter, therapist Sue told me (on a Friday) that he was moving (on Monday). She asked me to overnight phone and ID. I bought a 1 way ticket and overnighted items for Saturday delivery. The package was left on the porch at BH, but nobody saw it. Rather than reschedule the flight, she knowingly put a kid with a history of psychotic breaks and suicide attempts on a plane. By himself. Without ID or phone. AND active COVID; there was a facility-wide outbreak. Regardless, BH rushed him off. Bridge House also left out a lot of pertinent information. Facility #2 said if they had known what actually happened, they wouldn’t have agreed to take him on. #2 didn’t provide the level of supervision required, so it was not a good fit. They helped me find an appropriate facility, even though they were shorthanded because 2 employees got COVID. From my kid. The 2nd center tried calling BH, but they never responded. Sue, the social worker therapist at BH said their program included continuity of care. Sue promised they would talk with the new facility and participate in zoom therapy with the new therapist for 3 weeks to ease transition. That was all a big fat lie. Along with SO many other things. Bridge House wouldn’t return the 2nd or 3rd center’s phone calls. The 4th center didn’t even bother trying. BH knew they’d done wrong and circled the wagons. They already had my money. The BH neuropsych report was reviewed at the 3rd facility and roundly criticized by those who read it. As the parent I had information BH didn’t; information they not only didn’t ask for, but weirdly didn’t want to hear when offered. The neuropsych report at BH was not proctored; they let him take the tests to his room. I learned from United Assessments (UA) in NYC that the tests are supposed to be given all on the same day and by the same psychiatrist. The doctor asks questions and depending upon response, follows up or moves in a different direction. We just did a 2nd $10K neuropsych, trying to finally get answers. As it turns out, according to UA, he doesn’t just have autism and C-PTSD, he also has a personality disorder and a chronic, disabling mental illness. So Bridge House completely missed the mark. I will give them credit for detoxing him from Clozapine and finding Abilify, which appears to be keeping psychosis at bay. But honestly, that’s about it. Please don’t send your loved one to Bridge House. Save your money, sanity, heart and health. And do yourself a favor by hiring a therapeutic consultant to navigate the process. Avoid this substandard facility at all cost. If I can help even one person avoid the pain, agony & expense ($1400 per DAY) we experienced at their hands by writing this review, it will have been worth the time taken to write it. Good luck.

I had signed myself in for help. They took me in and rushed me through the intake forms. The treatment team and owner assigned me a female therapist even when I requested to switch do to feeling unsafe in a confined space with her. This was never an issue for any of the female clients in regard to who they felt comfortable speaking with. The floor staff are good. The majority of them were extremely kind empathetic humans. Walking away from the program, I felt taken advantage and hopeless. Like there was no more point in trying to seek help. Also almost all their good reviews seem to be former staff from what I can see. They will monitor your calls without your knowledge and attempt to control who you can speak to. The program owner was insistent throughout the entire process that my primary therapist, from outside their team, who has referred me to Bridge House must not be involved in the therapy process. Which he also claims is not therapeutic treatment. His words not mine. This is the same man who recommended I stay for another month to offset the month it took me to get cleared to work with a therapist I felt safe with. The services they offer can found elsewhere. From admistering various tests, to health screenings and theraputic services, at likely much lower cost. And without the need to control your life after handing over a small fortune ( I believe around the $1000-1400 a day). One of the legal rights was to see a cost breakdown of where this money went and while the owner, Rod told me this wouldn't be a problem. I never actually was shown this. Instead he would avoid me around the premises even walking out the door and driving away in an expensive car while ignoring any question directed towards him. When I'd had enough and wanted out, I was denied any contact with the outside world including my therapist from home. Denied access to a phone or email. What I was given was a list of legal documents staff told to me sign or I wouldn't be allowed to leave (checked myself in) with my belongings and ID while being in an entirely different state, seeking help for a nervous breakdown. The only reason I left without signing these was a therapist there, informing me I did not have to and escorting me to the exit. Thank you to that man, you're a fantastic human. This place is not a safe one. Blood on the kitchen floor, hands and arms slammed in doors, untrained staff using restraint techniques improperly. Clients with severe mental health issues going missing in the middle of winter without any way to survive. They regularly kept people longer than their inital treatment plans accounted for. Months even, and would charge them excessively. Most people there recieveing treatment would feel worse when they learned how much their families were paying for them to essentially talk about their feelings in a big room. Which is strange when you consider the owner told me multiple times "Bridge House is not a therapeutic treatment center". Bridge house robbed me of my belief in the mental Healthcare field. They desguised their business as a safe environment to heal. These are crooks who care more about their vintage sports car and showing off the architecture, than the clients coming to them at the end of their rope. If you love someone keep them far away from this place and it's owners. Look at the majority of these reviews and how people responded to them. If you're thinking of referring a client here, they will not respect your input after the fact. If you, yourself are considering this for your treatment needs, I'm sorry you're struggling. And I hope you can find the help you need. The services offered at bridge house will be available more local to you. Or at the very least, more than likely they will be more accessible and cost effective. This was years ago and still affects me today. Be well, be safe. And if you need help please seek it from people who care about people.

Howdy y’all As sad as it is to write this as a former employee at bridge house, I think it’s time I take a moment to show my appreciation for this company. I moved across the country (from Wisconsin to Utah) with nothing but what I could fit in my car. I job hopped for about seven months before I stumbled upon a job posting on indeed for a psychiatric technician, and I applied out of curiosity, with no former experience in the field. Over the course of almost three years that I spent with Bridge House, I was taught many things. Some of which happened in a classroom and are required for the job. Others that are learned through conversations in passing and might not be required for the job, but are definitely encouraged to increase your chance of success. While this information is shared for the purposes of the job, I found that much of it can be applied to your everyday life, even outside of work. I’ve been educated on topics such as: communication, boundaries, self-care, the list goes on, and I’ve been able to employ these skills in my life to make me a better employee, and person. For myself, and those around me. The best thing about Bridge House is, in my opinion, not the education, or even the experience it will give you. It’s the camaraderie gained within those walls. Leaving Bridge House was, and will most likely continue to be, one of the hardest things I’ve had to do in my life. It’s due to the fact that not only do I appreciate them for everything they’ve taught me, they appreciate me back, and it was made a point that I feel appreciated. In fact, the company makes sure that every employee feels appreciated and supported to show up to work with their own unique skillset. I ended my career as a floor manager, and I remember being so afraid to take that position because I wasn’t like the other floor managers. I had a conversation with Miranda and Carol, who encouraged me to find my own way to bring the team together, and supported me with my humor-driven approach. I have never felt the level of support and appreciation from anyone else, than what I felt from this company, and each person I worked with (both employee and resident) will have a special spot in my heart. Over and out, Agent B 🕵🏽 Sincerely, Cowboy 🤠

I am the former executive chef at Bridgehouse. I began my journey shortly after the company opened. The plethora of negative reviews I have read are quite honestly disheartening. Bridgehouse was conceptualized as a program to serve the underserved, those whom the system had not done such a great job of helping to heal. This program may not be a cookie cutter mental health program as some would like to expect. The numerous employees and contractors all have the biggest hearts and a genuine desire to help the residents and their families through the healing process. Some may think that the method and programming are outside of the box, that is, in my humble opinion, one of the great things about Bridgehouse. In all of the years that I was an employee at Bridgehouse, I witnessed some very colorful and differing residents from all over the country, arrive at Bridgehouse. They were scared, angry, and sometimes sad as well as hopeful that they’d finally get the answers they so desperately sought. The compassionate staff at Bridgehouse did their very best to help these individuals settle in and feel safe. Through the programming at Bridgehouse, I was privileged to witness dozens of happy and thankful residents graduate the program and move on to lead happier lives. It was an honor to be of service to the residents and staff of Bridgehouse, serving healthy and delicious meals, and getting to know a bit about those that Bridgehouse serves. I will forever be grateful for this eye opening excursion into the world of mental health. I would whole heartedly recommend Bridgehouse to those whom are seeking real, in depth answers, not just a prescription for more medications. I would also like to state that this process does not happen over night. As with any healing process, it takes time, and nothing is a guarantee, or perfect. I would myself trust the staff at Bridgehouse with my own mental health care as well as that of my family members, if ever needed.