Turning Point Centers Canyon View

Don’t waste your money, they stole mine. Flew my daughter with clothes on my back, she was bad off. Within 2 weeks she flew back to Texas, they were so bad couldn’t keep her there. Paid full month upfront and fought tooth and nail to get 6,750.00 back, for last 2 weeks. After too many phone calls only refunded me 2,000 dollars. They wouldn’t give me itemized bill and still have my money. Taking this one step further, this place is a joke and the worst experience ever. Their people are unprofessional and unqualified to council people with serious mental health issues. Owner should have license taken away, find another place it’s a SCAM. They absolutely don’t care about your loved one. My daughter needed serious help, she didn’t get it. I’m out thousands of dollars with no explanation. I could never do business this way, hard enough having a daughter with serious mental health issues. This is serious stuff, stop stealing and not delivering. Your way of doing business is very alarming to me, I’m still awaiting my refund. —————— Your response does nothing for me. If you called, apologized and explained why my daughter and I have both been treated poorly, that might make it right. Your response shows no action or concern, just a Sweep it Under the Rug which is not acceptable. I’m awaiting my refund of $4,750.00 you owe me still, since February 2025. ———- The owner still has not refunded me the $4,750.00 so now I’m taking this further. Today is September 14, 2025. You stole from me just like everyone else, you need to clean yourself up and get out of this business. You are not changing lives for the better you’re ruining them. 🙁

I cannot thank Canyon View enough. From the moment I arrived, the staff made me feel safe, supported, and understood. My therapist, Bergan was insightful and compassionate. The other therapists Jimmy and Mikey played a huge part in my healing as well.The groups helped me realize I wasn’t alone. Canyon View gave me hope, tools for healing, and the confidence to rebuild my life. Thank you to the entire team at Canyon View from medical to support staff! I am eternally grateful !

My grandson came to Turning Point Canyon View for mental health and substance treatment. He had been to three other places before, all decent, but no one addressed my grandsons trauma and mental health. He was at Turning Point for almost 6 months - able to access all their different programs. I have nothing but good things to say about this place. Would recommend. God bless.

I hope the changes come to turning point so people like me and many others don’t leave the program more damaged than we came in. I hope the CEO sees this and makes needed adjustments unless he’s just about profit and not helping people get better. If so that is what’s happening at your facilities as someone who got more trauma and more destroyed by a place that was supposed to help me and others find safety and healing. Edit. They have turned me into a depressed, anxious, stressed, raging exhausted hulk zombie. They have put me all on these meds turning me into a monster I feel like and then pushing me out the door because they can't help me or handle what they helped create despite all my attempts to be put in different meds and get help. I hate being this way and leaving with more trauma. Turning point is the kind of place who discharges people who are actively suicidal after they can’t help or handle the mess of a person they helped create seeking help. Sick people who think they aren’t sick and evil. An email that wont even let me email them? Turning point doesn’t care!

They took me off my meds way too quick to the point I was having episodes every day. After that they told me I was unable to be helped so they promised me they’d find me a new rehab. Come to find out they dropped me off at a homeless shelter. My parents were never notified. I was also told that my parents did not want to speak to me. My parents had no idea what was going on. I was abused by staff. A lady even had to leave the facility permanently because of how bad I was treated. I also was starved of my meds so I wasn’t the best person yes. But I needed mental health help. I was actively suicidal. Yes I was a nightmare but I relied on them for help.

Had an alright experience there. Really the biggest issue was the large clientele that limited the staff’s ability to help me. A lot of things got swept under the rug, since many clients needed staff support and they just can’t give it all to everyone. This resulted in me having an incident, and I was sent to the hospital and asked not to return. For that reason, I would only recommend Turning point to those with minor mental health issues, and for those that can be super independent even when in distress. They don’t have the resources for anything else. Lastly, when I was sent to the hospital, I left behind a box of art belongings ($70 ish worth of stuff) that meant a lot to me. I asked them to keep it aside until I could grab it and they later reported the box was gone. In it was a painting I was working on that was in said box, but somehow I got that back? I’m suspecting someone helped themselves to my things ☹️

What’s criminal is that Turning Point can lie to and steal from clients, without any sanctions. They charged us upfront for taking in a resident, then three days later said that the resident had to leave-not for breaking any facility requirements-but for the very treatment to which Turning Point agreed! Then, after stating that the funds would be returned-due to their own initiated dismissal-we waited for over 60 days, and much to our shock, they charged us 69% in early termination charges-their own charges!! Promising one thing, going back on your promise, taking your money through deceit, then keeping most of what was paid-that’s lying and stealing. Everybody gets what they deserve in the end-and that principle will apply to Turning Point…Will my “review” get a public Google submitted “reply” from Turning Point, saying something such as “ Your feedback is concerning, and we would like to discuss it further. Please contact us”??? Well, be prepared with your legal counsel to discuss this!

A family member of mine was admitted here recently. She was there for a couple days and admitted to the emergency room after an incident. My family only learned she was taken to the emergency room because the emergency room contacted us, not Turning Point that was overseeing her care and drove her there. She was at the hospital for a week and we received no communication from Turning Point until they called us to ask what we wanted them to do with her belongings, as she was not being admitted back into their facility. Mind you, the conversation was led with the question of where we wanted her belongings sent, not a formal notification that she wasn’t being admitted back with an explanation why. I am disappointed and, quite frankly, appalled, that a facility would have such poor communication with families that are in an extremely vulnerable state of having a loved one admitted to a facility, and our situation was even more fragile because we, including the family member, were coming from out of state. I do not recommend this facility to anyone based on their unacceptable lack of communication with patients and their families.