If you want the help it's there please people leave the fentanyl alone and go get some help it's there I promise you have to work for your sobriety just like you worked for your addiction

Saved my life

For years I would say I had a fairly good experience with wonderful counselors every step of the way with my only complaint in regards to the counselors that almost every one I had prior was run off specifically by the two counselors who had been there the longest and run a clique like enviorment within the counselor group and in turn great caring counselors leave because they can not take the “mean girl” tactics that are applied to all new counselors who come in just trying to learn with care and compassion. I self paid for well over 10 years until I was finally told I could get a certain insurance and they would file it which I thought that would be fantastic. Well it has been anything but. My insurance company is now looking into them for wrongful if not fraudulent billing practices to which I am having to send in information to my insurance and they are having to deal with the billing department because apparently I am not the only one getting overly charged. If I was to self pay I would be paying in the neighborhood of 527 a month yet they are billing my insurance 746.25 for one weeks services!!!! When I pick up my monthly amount I am told I have to pay 4 copays because they bill once a week and even though a copay is only to be charged on days we are physically at the clinic, they don’t care but what baffles me is the obvious overcharging they are doing to the insurance company and myself. Hopefully this all gets works out and helps every other patient who is having these problems. The sad thing is we come to this place to live a normal life and it’s said that every way you can get taken advantage of, they will try. They used to also have some good nurses but they have all left and god forbid you have a legitimate question to one of them because they might just start screaming at you for no reason. The same for the financial provider. I told her that the insurance company suggested for me not to pay until they looked into their billing practices which I knew I still had to pay because how else could I receive the medicine I need, but for 3 months Erica in finances has had a flag on my account acting as if I wasn’t paying (I have never not paid) but guess what, the flag is still there. If you tell them you are going to reach out to corporate I have literally been told that corporate doesn’t have oversight over the clinic so I would be wasting my time. I would say it has went downhill with the corporate buy out, I have left emails for corporate over issues that were important and have not once been called or emailed back. I am just fed up at this point and since the clinic has dug in their heels on there billing practices that are def suspicious, I have no other choice but to hope my insurance can get this resolved.

They saved my husband life . Prior we tried every thing nothing worked . The staff is very knowledgeable and understanding. Do what your supposed to do and the program works .

The staff is doing much better since a corporate administrator has come on board. However, they never a finance person who knows a thing about how to do the finances for the patients. The corporate headquarters makes a fortune off interest because of this situation. At one point the owed me $4000.00! I did receive a check but had to get to the administrators at the headquarters to get my money back. If you are a patients with health insurance—beware!!!!!

I arrived at tri county new seasons as a guest dosing and my paper work was not faxed over to them from my home clinic, these wonderful ladies here stayed late and made sure I was given my dose and taken care of. Thank you so much for y’all’s help!

If you want help they’ll help you Ms.ellen is fire she actually will help you❤️❤️

Majority of the staff is extremely rude, the only reason I gave them any stars is because of the 2 or 3 people there in the entire staff that care about doing their jobs effectively. The remaining staff treats this place like Auschwitz, zero respect for anyone much less themselves to be talking to people sideways like they do. If this business wasn't propped up by the government grants, hand outs, and bureaucratic red tape it would have long ago gone out of business . *************EDITED REVIEW************ I raised them from 2 stars to 4 stars once again it is due to the few people there that shine. I was brought into the directors office to make me aware that she heard about my situation and the employee that was aggressive and talked sideways to me and that wasn't how they operate. I did get the sense that she was genuine and not going off of a memorized script. The good employees are there but they are outnumbered sadly with the ones with big egos and bad attitudes. ***************2nd EDIT REVIEW************* Although there are a handful of people who care about their jobs and what they do here the rest do not. I'm a guest doser in Birmingham to spend as much time as I can with my mother in the last few months of her life. My clinic sent all the proper paperwork for me to dose at this clinic until today. It brought these ladies so much joy to tell me they would not dose me bc I missed yesterday and I had to have all new paperwork. They wouldn't even attempt to call their program director or do anything g about it. I didn't realize they only were open for 2 hours on weekends. So now I'm on my second day without my medication. I hate this clinic, not even the few good people that work here could never get me to return. I would rather go cop dope and risk overdosing at this point before I would ever come back there. Stay away, save yourself the headache go anywhere else even if you have to drive a little longer.