I come here for Diana Cisneros she is kind understanding and compassionate. I love talking to her she really does give me emotional support and I am so glad she is my therapist

Went to my doctor first because I am in the midst of a major depressive episode. She referred me to a psychologist which I have never done before, and have not even done counseling before. Came to this facility, already hating myself and scared to talk about emotions, but knowing I need help. Front desk was kind and helpful, asked me to fill out paperwork and wait to be called back. Some older man, maybe in his 50s/60s, white, tall, salt and pepper hair, glasses, comes out and tells me that if I have the time today to “sit around for 4-5 hours that’s what we’ll do” and that “if you just call the number someone can do this in 2 hours but if you want me to do this now, today, it’ll be 4-5 hours”. The tone that this man used with me made me feel even more insignificant than I already am feeling. I just came from my primary doctor where I cried for almost an hour. Cried the entire way from highland to east Chicago because I don’t want to feel this way, I don’t want to have to talk to a psychologist, I don’t want to deal with my feelings. And for this man to come out and essentially tell me I don’t want to do this for you but if you want to I guess I will. After telling him it’s okay i can just call, he shrugs his shoulders and with other patients in the waiting room listening he says to me “are you gonna hurt yourself today?” Not asking me because he cares but asking like I’m inconveniencing him. I answered “no” and he tells me “just call the number”. He proceeds to go behind the front desk and mumble something to the reception. I’m now visibly crying because I’ve never felt so worthless in a place where I thought I was going to get help for feeling worthless. The receptionist was kind to me and apologetic and said not to worry, if I come back I won’t see him again. I just can’t wrap my head around how this employee works at a facility that is aimed to help people, people who are struggling with depression, and thinks it’s acceptable to make people seeking help feel like an inconvenience.

I had a good experience, they took care of my needs and learned how to cope. Thank you

This place is a joke! They do not take your mental health seriously. They make you wait for your appointment then don’t want to give you your meds. They want to throw different medication at you. Go somewhere else!!! Don’t waste your time here.

The therapist Maria Ortega is terrible she doesn’t take her job seriously and plays games with severe cases and doesn’t take clients seriously especially ones who are facing serious charges! It’s like she purposely tries to make you fail the program!

They don't help nobody. Do NOT tell them about a heart attack. I got singled out because of it

If it was a zero i will put! The staff is rude at both locations east chicago and Merrillville. They provide false information. Speaking to Greg at the rescheduled was the worst experience! Also he hung up the phone on me without completing my needs. I will make a complaint above management because there’s multiple complaints about this location and their rude staff, something need to be done they should not be allowed to be so rude to clients especially working in the health care feild

They only accept calls for appointments at 7am i have to work at 7am they are not flexible at all. Not to mention the staff is rude and unreasonable.