CareSTL Health - Whittier Administrative Headquarters

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Best teeth cleaning ever. I would equate to deep clean.

Why is this place so filthy? Seriously, there is disgusting mold growing on the walls and ceilings. I don't think the light fixtures have been dusted since desegregation gave birth to the hospital this clinic was born from (Homer G. Phillips). It is an underfunded clinic slowly and painfully dying on life support. This clinic needs a clinic. God bless some of the kindhearted medical professionals who are trying to service this disadvantaged & neglected community. The other staff are inept of professionalism, any sense of respect or decency toward the patients who frequent this facility. Many of the staff are on personal calls during the visits (in front of clients). Several hipaa laws are broken just with registration alone. There is no privacy whatsoever during registration. It was redundant for me because even after using the app to check in (verifying my information was correct). I was told I had to do it all again when I arrived in person (stating and spelling my name d.o.b., address, phone number, insurance provider ) aloud around other staff and patients surround the cubicle I was seated in. On my way out of this place I tripped and fell over the uneven sidewalk at the entrance (picture below). I bruised both of my hands and no one seemed to truly care except Dr. Moody and her assistant. The parking lot is just as bad. There is a need for funding and better staffing here at CareSTL. Unfortunately, it doesn't live up to its name. Update: The crack in the sidewalk and uneven paving is still there to this minute.

Tl;dr: nice doctor/highly unprofessional organization. Just don't go here if you have ANY other options. The positives: My doctor did not rush my appointment after I brought many concerns I wanted to discuss; my doctor was kind. The negatives: Though kind, my doctor has been unhelpful and has not discussed or addressed just about any of my initial and more pressing concerns, just sent me for lab work with no treatment plans in place; my appointment was changed to a different location and no one informed me; you cannot get through to talk to your Dr. Or anyone. You leave voicemails and hope they call you back (except they don't); I've waited over 3 weeks for lab results and I still don't have them; the entire staff in this company from top to bottom is disorganized and highly unprofessional, with no communication or accountability whatsoever, and some outright rude employees; the offices and facilities are vastly outdated and uncomfortable; long wait times in the exam "rooms"; the "room" is a tiny cutout in a main hallway with a sliding accordion door with no sound isolation so everyone in the vicinity hears your appointment. I will not be stepping foot into this office again, and have scheduled an appointment with a different provider at a different and significantly more professional facility.

Don’t go here… if you can go somewhere else go there. I’m not even sure how they still open. I went for a test they specifically do here on a specific day just for them to tell me they can’t find the machine that do the testing. No one knows where it’s at. On top of that staff is very rude.

Never answers the phone. Everyone is rude. My first time there I was there for 4 hours and they did nothing for me. Gave me the run around. Lady went to lunch while I waited for her. Never calls back. No one called me about results. It’s been 2 months. The worst place I’ve been to.

Where our right of privacy are disrespected daily having patients announce their name and date of birth to a room full of strangers. The admin here needs a REFRESHER ON CUSTOMER SERVICE AND ETHICS. Please give the poor more respect than you have.

Thank you Care STL for taking care of the community. Got COVID vaccines at MLK location. Ist shot, there were a trillion people due to the snow. The staff worked their butts off to finish the job. They were stessed without taking it out on patients. 2nd shot...was greeted at the door, given instructions after sharing my reason for being there and seated right away. The doctor ensured I was healthy enough to receive the shot amd several staff members asked how I felt after receiving the shot.... Ensuring Im good and doing their job is all I care about. thanks for what matters.