New Roads Behavioral Health Outpatient

Its not bad. The therapists are pretty good but if you disagree with something they preach staff will have zero remorse in throwing you out into a snowy blizzard homeless. Good food budget tho

A few months ago, I began working with Matt seeking treatment for OCD. At first, the program sounded promising and I was excited. I jumped through all of their hoops for about a week. When I went to sign the paperwork, I noticed an arbitration agreement. As an attorney, I know the horrors of these agreements and also know that a treatment center cannot legally deny your treatment for refusing to sign one. I explained my position to their very untrained intake specialist, Vanessa, and she responded that she needed to check with the team and get back to me. After waiting almost another full week, I contacted Matt again and explained my concerns. Matt condescendingly responded, "all of our patients think they know their rights." I responded, "well, I actually do and I find it alarming that you would speak so poorly of your patients seeking treatment." I mentioned that I felt that I was unlawfully being denied treatment for refusing to sign the arbitration agreement. This was enough for Matt to state I was combative and they would not work with me. That conversation made it abundantly clear that this organization is suspicious at best, and I am grateful I did not seek treatment and learn the hard way why they engage in shady practices with arbitration agreements. I would strongly caution anyone considering this center, as they clearly do not view their patients as capable or intelligent and only seek to work with those who do not know how to protect themselves. Edit: in reading the reviews, I now understand exactly why they do not want clients who know their rights. I am sorry to all of you who have been victimized by this horrendous facility.

I was sent to New Roads a few years ago and have been working on rebuilding the life they took from me ever since. My story has been invalidated or dismissed so many times as just "the headspace I was in or due to my "poor choices " I wanted to post this anonymously. From the moment you walk in to the program you are ignored and dismiss. They don't let you have any contact with your support system for at least 2 weeks. They justify this as a way to connect with the community but it's a really a way to make sure you can't leave. I only went to new roads because I was gaslighted by medical professionals into believing there was something seriously wrong with me. New roads furthered the gaslighting by giving me a bpd diagnosis based off one interaction. I began to question my life and was even told by my therapist Matt not to trust my feelings. After 3 long and hard months in residential I was desperate to get back to my support system but like many residents was told that I wouldn't be discharged unless I went to the transitional program. The program didn't offer any benefit, set me even further back in my career, and was not good for my mental health. When I dared complain I got told I I needed to be less willful and "radically accept" my situation. Woman are not protected by the program. I witnessed woman being being stalked and harrassed by the men in the program. When one woman finally got the police involved she was treated so poorly by staff and told they could not take sides. In "not taking sides" the man got off with nothing but a phase drop and the woman was bullied into leaving. Many of the friends I made here have gone on to take their lives. Please know if you are struggling life is worth it but new roads is not. They will drive you further into depression and charge you your savings. You will be blamed for all of it. I have so many more stories but I don't want this post to become too long.

I don’t understand why and how of all places and of all people mental health facilities/workers seem to be held to such a low standard. It’s all ultimately at a cost to the patients coming to get help and getting the opposite. My therapist went on vacation not long after I started treatment and under served me, the psychiatrist tried to say I had anger issues after being firm on not giving in to my boundary of seeing my own provider, both the clinical and program director don't take your concerns seriously etc etc. Thanks new roads for pulling the rug out from under me and choosing to not help me, way to not do your jobs and be decent human beings. “If you cant find a good one be a good one” is one of many reasons Im becoming a therapist. I did more for the clients as a client than the staff who at times I was a therapist for did. That speaks for itself and volumes about new roads and me.

Great program, but their communication was a headache. You have to ask and keep asking for pretty much everything. Calls of mine were not returned, I had to reach out for program info and paperwork that ended up in spam. I received emails from people that just said “join this zoom meeting” with zero context and zero pre-scheduling. I was told to consider a prescription that, upon research, showed no significant difference in treating my condition. Some group leaders were very professional, others were very not. All in all, decent experience, just unnecessarily difficult.

Overall the experience was good on learning the DBT skills I needed to learn because I have BPD & DBT skills is what helps BPD. I talked to Amy Woods about figuring everything out before going. I told her I had physical medical problems. I have a lot of physical medical problems right now, however I was able to put most of it on hold. I asked if I would be able to see an ENT because I have had ear pain and a fullness feeling like an ear infection for about 4 months and every doctor I had seen up to that point would just say I don't have an ear infection and I was about to see an ENT for it. I asked to be able to see an ENT for it because I can't fully hear out of that ear because of it and I don't want to lose my hearing. I also asked to be able to continue seeing my endocrinologist through zoom because I had blood work done and I have hyperparathyroidism. I had just seen my endocrinologist the day before I went residential. My endocrinologist told me that I either have type 1 hyperparathyroidism or type 2 hyperparathyroidism. She prescribed a prescription strength vitamin D3 for me. I've already been taking a pretty high dose of vitamin D3 over the counter. She told me to take the over the counter & prescription vitamin D3 together and get my blood work done in 6 weeks and follow up in 7 weeks. I scheduled the follow up appointment over zoom as I was going residential and she was over 1 hour away from where I was going. If I have type 1 hyperparathyroidism it means that my parathyroid is enlarged or I have a benign tumor and I need to have surgery to solve the problem. If I have type 2 hyperparathyroidism it's strictly just vitamin D3 being low and the added vitamin D3 prescription will solve it, hence why the blood work at 6 weeks. If it's type 1 hyperparathyroidism I will have to do tests to see what exactly is going on and then have surgery. My endocrinologist also told me that having hyperparathyroidism can cause mood swings and instability. I was told by Amy that they would work with all of that. After I got there the clinical director Madison told me otherwise. She wouldn't let me see an ENT & barely was going to let me do the blood work and zoom appointment. I ended up leaving after about 3 weeks so I can take care of my issues with the endocrinologist given it impacts my mental health as well. I'm going to do intensive outpatient to continue the treatment I need & be able to take care of the physical medical as well. When I went to get my stuff and all my medicine they rushed me when I was trying to verify I have all my medicine. They didn't give me 2 home meds I brought, one of which is a mental health med. I called to let them know that by Utah code R432-270-19 they are required to give me all my home meds I brought. They claim to not have them or they destroyed them. It's not worth destroying my mental health to fight with them about it so I called my pharmacy and they helped me get it figured out. Given that it was a 90 day supply and it's a refill too soon I had to use Good Rx to refill it. I've met my max this year so going through my insurance it would have cost me nothing. Instead I have to pay. I suppose a small price to pay for my sanity.

My son became a client at New Roads in May 2024. He was screened before he made the trip there from the Kansas City area. Based on their website and his desire to participate with EMDR therapy it was chosen over several similar locations. Once he arrived, the staff stated due to dual insurance he would have to pay cash for the first 30 days before treatment could commence and he or his family would have to file insurance for reimbursement! After being there for 10 days they demanded he pay for another 2 weeks of treatment. He was told after just 3 1/2 weeks he would not be allowed to stay due to legal issues between Utah and his state of residency. During that time, the only thing he received was room and board. He received limited therapy and was told he would need to be there longer before receiving EMDR therapy. All communication between New Roads and his family was through a financial individual and never someone who was part of the medical team. Once he returned home the insurance was filed and he was told only the treatment facility was allowed to file insurance. New Roads refused to file the insurance even after paying for 3 1/2 weeks of "treatment" and 3 1/2 weeks paid in advance for nothing since he had left. One year later, because of their "policies" he has never been reimbursed for expenses from two insurance companies which would have covered 100%!!! Over $15,000 put on a credit card!!!! NEW ROADS APPEARS TO BE ALL ABOUT THE MONEY!! BE ABSOLUTELY CERTAIN YOU HAVE GUARANTEES IN WRITING ABOUT INSURANCE COVERAGE, GAURANTEES OF TREATMENT AND A MEDICAL TEAM MEMBER WITH WHOM TO DISCUSS ONGOING TREATMENT FOR YOU OR YOUR LOVED ONE.

My son had his medication neglected while in their care a few years ago. He had a break. They placed him in a hotel and called me to come take him. I flew from NY to Utah to retrieve him. He has never recovered from this.