Niagara Co Dept of MH Services Outpatient Clinic

This place closed my case not understanding what agoraphobia is and they’re supposed to be mental health specialists. My therapist also was horrible as she would constantly invalidate my feelings and let her cultural beliefs on family infiltrate our sessions and guide the conversation. I ended up shutting down and didn’t return because nothing worked. They put me on a medication that made me sleep all day and always tired rather than prescribing what works for me. I think these people judge us based on our insurance or me taking health states. It sucks this is the only place close by.

My son's counselor is fantastic and his doctor is great. My only complaint is their phone system. If you use their first name, how are you supposed to find them by last name? Now I understand completely why people would come in to ask to speak with the doctors or counselors. I tried to call three different times to get ahold of his counselor and failed. What's even worse she gave me her personal phone number and I tried calling and texting but didn't get a reply. And the parking lot is very tiny, you have to park on the side streets.

My therapist has been absolutely wonderful

The only good people here were Erin and I forgot the other therapists name but I think its Katie. The politics of this place and some of the other therapists are horrible. When I was on meds it was always a hot mess to get the refilled, so bad I decided to get off of them and just stick to therapy. They forced some group meetings I was uncomfortable with and couldn't make them on time because of work and they closed my case.

I wouldnt recommend coming here for mental health. My brother was there for about 5 years. They started making him attend meetings even though he told them many times he isnt comfortable being around alot of people. He managed to attend most but after missing a few they told him not to come back, and he ended up slitting his wrist. so I hope you people are happy. I will be looking into legal matters. I called his counselor 3 times begging for him to have another chance and the nasty girl I believe named christina didnt even have the nerve to call me back. I cant believe yall run a mental health facility the way you do. Many times they would send the wrong meds to the pharmacy and when he called they say oh now you have wait to see the doctor again. This place is disgusting. Please do not go here unless you are looking for people who dont really care or take their job seriously.

They are working hard I know their job is not easy, however my only complaint is the phone service it never functions and I don't know why? My counselor and care manager are fantastic also my Dr took the time to help me, so I thank them very much everybody just try be patient and never miss your appointment because there could be someone out there who needs that appointment so get there no matter what..GOD BLESS ALL!

About 4/5yrs ago, I was trying it out at TROTT. However, I missed a session and was made to redo the intake process(cash grab). It already took me a lot of time thought and energy to actually go get help, due to my history with this system as well as the all around history. I'm Native And Black.... I don't trust it. Imagine how bad I had to feel to go ask it for help.... The thought of starting all over was disheartening but I did it. Another session I called and let them know I was running late and that I had my son with me (pre-COVID= 45min+ wait time on average). I was 2min passed the 15min grace period. They already took someone else. I brought up the fact that we usually wait a long time before getting seen. The receptionist was kind enough to let me know that other people that need help showed up on time. They sent me away and I had to reschedule for another intake. Another do over. I did. The very next appointment I was 15min early and was waiting 25min after my scheduled time before I spoke up. I asked the receptionist if she remembered me. She did. Seeing my frustration, she apologized over and over but the damage was done. I left. Can you imagine the progression of my mental regression due to, PTSD, anxiety and depression? I'm sure I'm not the only one out there wallowing in mental suffering due to this faulty system.

I go here twice a week for groups plus my counseling one on ones..I go to yoga, meditation,peer counseling.. And they're all actually really good.. I'm sorry that people are having such bad experiences.. That sucks