The Ross Center Washington D.C.

You can tell right away when a place is being run right. Everything felt smooth, organized, and on point. I actually asked who was leading things because it stood out that much ..found out it was A “Sarah”. Real leadership, no chaos, just solid execution. Refreshing to see, honestly.

Good doctor, nice staff. Unfortunately they do not take insurance so it is extremely expensive

As a mental health professional who has shared clients with The Ross Center, I can’t recommend them highly enough. They bring a remarkably high level of expertise to their clinical work, combined with professionalism and integrity. They are incredibly collegial and easy to collaborate with, ensuring that patient care is seamless and well-coordinated. It is clear that they care deeply about their patients and hold themselves to the highest standards within the professional community. If you are looking for a practice that combines top-tier clinical skill with a compassionate, collaborative spirit, The Ross Center is an outstanding choice.

We love the Ross Center. Doctors are wonderful, caring, and thorough. We are happy we found Dr. Suardi. The staff is polite and kind. It’s always vulnerable to see a therapist/psychiatrist/etc, and you can tell this people know what you are entrusting them with.

Security will treat you like a criminal for even looking at them and admin staff is terrible. Eventhough they will cover themselves saying they don’t hire the security. These people work/terrorize together.

!!!!AVOID AT ALL COSTS!!!!!I would give this place 0 stars if I could. My doctor was amazing but unfortunately will need to leave due to the rude and inattentive admin staff. They incorrectly charged me $300 for an appointment. I called and asked them for a refund but kept having me jump through hoops. They eventually gave me a refund but I had to spend my entire day having them ignore my calls. When they FINALLY answered, they claimed I got several emails from staff members earlier in the day letting me know they refunded but I never received anything. And I never got an apology for any of this, instead I got calls requesting I remove my review of this awful experience. $300 is make or break for some people's livelihood, instead I recommend they hire staff who are empathetic to people's situations. So unless you like to be robbed hundreds of dollars find a new practice! They clearly don't train their staff on how to do their jobs correctly or even how to speak to human beings. They're dealing with patients with ANXIETY and just cause more anxiety than they fix.

I can’t speak to the therapeutic aspects and doctors and counselors because we never got that far. The office staff was horrendous and the intake process absurd. There was a tremendous amount or background paperwork I completed, but it had to be put on their “portal” to keep the appt, which I wasn’t informed of until they cancelled the appt because it wasn’t there even though I had already filled out all the forms and submitted them. I tried to put them on the portal but the technology is horrible and I couldn’t get it to work right. So, I got someone on the phone finally after getting bounced around, and when they ran out of time, they made an appt for the next morning to go through getting it uploaded on the portal because apparently just sending the forms back isn’t enough. I called at 8:30 and the person I was supposed to talk to wasn’t there. Enough…it was causing more stress getting the appt than what was ailing me. I just cancelled…not worth the trouble and not a good sign seeing how screwed up they are. Doctors and therapist at Ross Center, be aware…your front office is a disaster.

Dr. Shepherd was attentive, thorough and kind. Highly recommended.