Advocate Good Samaritan Hospital Center for Mental Health

Nurses are fantastic. The doctor has been good too but some of the hospital and doctors staff that I was working with were worse than what I experience in post Soviet Eastern Europe. I am completely traumatized. Starting from not believing me during admission that my leg was basically mangled and telling me to step on it, to berating me right before surgery that I didn’t have an ID on me. Next day the surgeons staff had me on hold for hours, asked me to drive 20 miles to Aurora if I wanted to have my meds reevaluated and then hung up on me on the phone while I was having a full blown panic attack. I am so sad that that is where I ended up and how things went.

Nurse Guoda in 5th floor is great

Very good hospital very experienced hospital Drs and nurses very friendly professional ....

This is a very difficult review to write, but after five weeks in this hospital, I feel a responsibility to share our experience so other families are better prepared than we were. I want to be clear upfront: many of the nurses were wonderful. Kind, patient, and compassionate, often going out of their way to care for my grandmother and for us. Our concerns are not about bedside nursing care. Our experience was deeply affected by systemic disorganization, poor communication, and a lack of clear, consistent information, particularly for an elderly patient undergoing neurosurgery. One of the most painful failures happened before the surgery even began. Our family was never clearly told when my grandmother’s surgery was scheduled. We were informed only when it was already happening. We later learned this was a rescheduled time, but we were never told the original schedule or the change. As a result, my grandmother went into surgery alone, under anesthesia, without a single family member present- despite the fact that someone from our family had been with her every single day. If we had known the time, someone absolutely would have been there. She went into surgery one way, and she never truly came back to us the same way, and we didn’t even get the chance to be with her beforehand. After surgery, she experienced severe and prolonged delirium. This was later described to us as “common,” yet this risk was never meaningfully discussed beforehand, despite her advanced age and medical history. The focus of consent discussions seemed to center on physical outcomes, not the very real risks to cognition, independence, and overall survival. As her hospital stay continued, our family struggled with: • Constantly changing plans • Conflicting information from different doctors, teams, and services • Unclear expectations about nutrition, feeding tubes, swallowing ability, and respiratory status • Poor coordination between services At one point, hospice care was initiated, only for us to later be told she might be discharged to a nursing facility because she was “doing too well,” while still receiving medications that contradicted hospice goals. The lack of clarity around goals of care was confusing and emotionally exhausting. Ultimately, my grandmother passed away after struggling for several weeks with post-op delirium. While we are grateful that her final wishes were honored in the end, the weeks leading up to her death were chaotic, disorienting, and far more traumatic than they needed to be. All the while, we are heartbroken because prior to coming in for her surgery, she lived independently and was not on her deathbed. Hospitals care for elderly patients every day. Families deserve clear, honest communication, especially when risks include loss of cognition, prolonged delirium, and the possibility that a patient may never return to their prior life. Kind caregivers cannot make up for a system that fails to communicate. I hope this hospital takes experiences like ours seriously, because no family should have to go through this on top of losing someone they love. I share this so other families ask hard questions and this hospital understands the real human cost when communication fails.

Beware of this hospital. If I could give it minus stars I would. I can prove everything that is stated here with records and documents. This hospital did so many things wrong that this review will be very long and very disturbing. The patient is an older man. He is being treated for cancer at another hospital. I'll call this man Joe. Since Joe is being treated for cancer he had a pet scan. The pet scan showed a sinus infection. Joe called the ambulance because he was having trouble breathing from the sinus infection and from congestion and was taken to Good Samaritan Hospital. Fast forward, he was in the hospital for 7 days. He was NEVER treated correctly for his sinus infection and the hospital records say he had no symptoms of a sinus infection. He DID have a sinus infection, shown on the previous pet scan AND found by another doctor within an hour of being released from the hospital, who gave him two week's of antibiotics, a strong steroid for a week and two nasal sprays. Dr. also said that he had green mucus lodged in his sinuses which made it hard for him to breathe. So before and directly after going to Good Samaritan, a sinus infection was visible, but the hospital DID NOT treat it correctly, they did not acknowledge the infection, they did not give antibiotics or steroids or the correct nasal sprays......but in fact, gave him medication that made his condition worse. The records from the hospital state that he had a condition that was from taking Afrin for too long and that the only way to have the condition go away is by stopping the Afrin. YET, the hospital GAVE him Afrin for 6 days while he was in the hospital. I told them not to give it to him, I tried telling the people at the hospital that the oncologist said not to give it to him as well, but they kept giving it to him... even though their own records state that the doctor there said that it shouldn't be given to him, even though the Afrin company says not to give it to someone that long and even though the oncologist said not to take it. Not only that, they kept him against his will for 5 days. So he was in there against his will for five days, while they withheld the medications that he needed to treat his infection, while they simultaneously gave him Afrin which made his condition worse. He got so sick that he feared he would die because he was having such difficulty breathing. During this time I was calling the patient relation's department leaving detailed messages about what was happening and they ignored me and never called me back while he was in the hospital. Additionally, they had incorrect medications listed on his schedule to be given to him. One medication is a medication that is NOT supposed to be taken with the immunotherapy medication he's taking as cancer treatment, because it can cause the immunotherapy medication to not work well or at all. Yet they had that on his list of medications to take. They also had an antidepressant listed for him to take, which he's not on and which he has never taken. Had I not been there to catch those mistakes, they would have given him two more medications that he shouldn't be taking, instead of only one medication that they were giving him that he should NOT have been taking. I had to have a girl from the pharmacy part of the hospital come down and take the medications off of the list and go over what he should and should NOT be taking. Despite having the girl from the pharmacy come down to speak with us, they STILL gave him not only the Afrin, which he should not have been taking, but they also gave him an incorrect dosage of another medication the whole time he was in there. This was detected from the records AFTER he got out of the hospital. As if all of this wasn't bad enough, they moved him to the psych ward against his will for 5 days, letting him out on the 5th day and there is an EASILY PROVEN UNTRUTH in the records as to why. Not enough characters here to explain. Explained in other review sites.

Not recommended at all. What can you expect when the whole staff has an entitled attitude towards incoming clients and lack basic communication manners. Clearly poor management and lack of leadership. Terrible organization. One star, ambulance ramp is clear and easy access.

I am at a LOSS for words for this place! Absolutely terrible ER department. The dr sounded like she was simply guessing the entire time, did not want to run tests because my sons cough “didn’t sound croupy” as every other nurse said he did, took his temp after it was taken because of a hunch after I felt him and said I can tell he didn’t have a fever (he didn’t), told me he didn’t have an ear infection when he 1000% does and has a referral to an ear doctor currently for tubing, the discharge nurse told me to give my child Motrin every 8 hours and Tylenol every 6 any parent knows this is wrong. My son came in there with breathing problems and they completely wasted our time. No help was received what so ever! I felt like I was the smartest one in the room with a DOCTOR.

charged my insurance almost $10,000 and didn't do anything for 7-8 hours and then sent me to a psychiatric ward, go to Adventist Hospital in Hinsdale