Eating Recovery Center Dallas

They work as a team, and provide essential education to the whole family. If a certain approach does not work, then they switch and look for what works. Thanks to them, my daughter is on her way to full recovery from anorexia

Notice the difference between adults and patients reviews? It’s that the parents THINK their child is happy because they weigh a normal amount, but the kids who went through it are mentally traumatized and weren’t ready. Weight is the priority, not mental health. Speaking from experience and a shared opinion between other patients and adults who have had experiences with ERC Plano. ERC shouldn’t be allowed to take adolescents. ERC Plano was a juvenile detention, not place to recover bad habits, 50% of staff have worked in JDC and say ERC is run the same and sometimes worse. If you hate your kids then this is the best place to send them, multiple patients have been pulled out due to behavior of staff and the things they do/say. In meal times we have 30 minutes to eat and if we don’t finish within that time we are supplemented. We either get 25%, 50%, 75% or 100% of an 8oz cup, this seems reasonable but if we have one single bite of inedible chicken that we won’t eat because it is just a small bite of a tendon, they supplement we 25%. During snack we have 15 minutes to finish and more times than not we had to eat a very large bowl of filling food in under that time along with a cup of water. For snack we had 50% or 100% supplements, the same things happened with snacks. If you got supplemented too many times we get things taken away ( including clothes and shoes ). On top of having to eat in a small amount of time, we also had to play verbal games that we had to participate in, if you didn’t then it would be counted as a behavior. This took away from our eating time and left multiple patients in extreme stress because of not being able to complete and play a game at the same time, getting in trouble if only doing one of those things. If we are exhibiting a behavior in a meal time, they will call us out in front of everybody else and tell you what you are doing wrong to humiliate you leaving you embarrassed and not wanting to finish. In the morning we are expected to wake up at 7am and do a 30 question page and do all of our morning hygiene, if we weren’t on level 2 ( which is extremely hard to get to ) we only had the option to shower in the mornings, as well as get dressed and take your medications, do vitals and do weights by 8am. Boys had HALF THE TIME than girls had to do all of these things. During the phone call times if we were crying too much they would take your things away, they wouldn’t give us the option to sit in the hallway if we hadn’t had the idea before. In deeply distressing moments they would not help us because they were not trained to do so, they would offer a medicine to calm us down, tell us to “just breathe”, or flat out ignore us. The therapists have not an ounce of professional experience in eating disorders, they tell us what they are told to in a very specific “cookie cutter” way. They treat every patient the same as if we are no different, there is no individuality. During therapy there is never any talking about emotions, it just gets shut down. All that happens during sessions is degradation, they tell us everything we’ve done wrong and threaten taking things away instead of trying to find ways to help. If we’re found self harming in any way they will not care, all they will do is wrap it up, give us an anti-depressant and tell us not to do it again. Staff will create lies about patients to stir things up if it’s been “too calm” to create something entertaining. This place is not suitable for children yet they group 8-15 year old together in a room all day and expect perfect behavior. Not to mention 90% of staff barely being in college, 19-28 years old inappropriately sharing their adult drama with children. “Doctor” sally fleck is a very powerful woman and uses that to her advantage, once you try to pull your child out AMA she will get on a zoom call and try to feed you lies, guilt trip you, and keep brain washing you and your child into staying. ERC does help some people, however that chance is much lower than it should be. DO NOT SEND YOUR KIDS HERE !!

The Eating Recovery Center of Dallas quite literally saved our 9-year old son’s life and helped restore our entire family. When our son entered ERC, he was suffering from a rare and complex eating disorder (ARFID), was severely malnourished, and was not gaining weight or height. After months of working with multiple providers at home, my wife and I were exhausted and outmatched. ERC provided the 24/7 residential care he urgently needed, and just as importantly, they worked closely with us as parents—through therapy and education—to truly understand his condition and how to support him. After three and a half months, our son fully restored his weight, returned home, transitioned back into school, and rejoined normal family life. He is happy, healthy, and thriving—it feels like we got our kid back. We are deeply grateful to the compassionate, creative, and highly skilled team at ERC who approached his care from every angle and helped us find a treatment plan that truly worked. We will always be thankful for what they did for our family.

Our nine-year-old with ARFID, ADHD, and anxiety received care here at the inpatient, residential, and PHP levels. We were blown away by the skill level and compassion of his team. These providers are truly top of their class and treated us and him with expertise, validation, and care. I think this is one of the most comprehensive eating disorder treatment programs available and was the best match for our circumstances after a nationwide search. They expect strong family participation in therapy and education but it was 100% worth all the time and energy we invested and we feel so much more capable of helping our son face his challenges. He's grown so much as a person and we are deeply grateful for the ERC Plano community. Highly recommend.

The best of the best!

I went to the Plano Legacy Inpatient Level of Care. I was scared. But, once coming into the program, I realized what a good fit it was for me at the time. I was in a group of about 20- the inpatient floor stayed busy. We had several group room coordinators, nurses, night staff, therapists, etc. By the end of my 3 months there, I had my favorites and people I didn't click with, which was to be expected. You can't make everyone happy. Being a biological male, I was in a population of 2. It could've been isolating, but we had other individuals of all backgrounds & ages. It was easy to make friends as you are all going thru a similar struggle and you spend alot of time together. Be prepared for downtime. No standing, no running, walking while you are in there. 2 outside breaks a day, which were nice. Everyone had a "chair" in the group room that they used daily. You are not allowed to spend time in your rooms, they lock them and everyone is in the group room. I ended up reading many books, did puzzles, journaling- it really was a fantastic break from how crazy I felt before coming in. Bring a jacket as it was cold in there. I wore sweatpants most of the time until the AC broke. (We won't talk about that as it wasn't the staff's fault). Plus, you only get your phone for an hr a day. Crazy at first, but after the first week I didn't want to pick up my phone. I made my calls and turned it back in. We also had "outings" once you were a high enough phase/ had been there long enough. We went to a mall, a museum, 5 below... many places. Super fun to get out even if you're in this group of adults with feeding tubes coming out of their noses. Who cares. It was nice to get out. They also allow several individual outings which were great, I got to go to the mall and Cheesecake Factory on the 4th of July. For those identifying as female, you will likely have to share a room at some point. They don't have enough rooms for everyone. You all have a huge bathroom, but with so many girls (15-18), you will have to wait. As well, EVERYONE will wait for meds. Sometimes 10 minutes, sometimes 1-2 hours. Yes, it is painful. Yes, people are furious. There are only 2 nurses and many people on 20-40+ medications a day, so you have to get used to it. As for the food and care around that- you have to get used to eating again. It may take you a week, it may take you a month. Everyone is there to support you. The reality is everyone has a different timeline and a different reaction to food. You will see some people crying, vomiting, breaking down. It's part of the process. The food itself is fine. Imagine a hotel type spread. You and your dietician choose the food you'll be eating for the week, and if you don't finish, they will supplement your meal with boost. After getting adjusted, I was recommended to go on a feeding tube like most other patients are. They are uncomfortable for a few hours, & then you don't notice it. The choice to have the tube sped up my recovery immensely and I would recommend it if you want your stay shortened. One misconception many people have coming into this (including myself) is that you will be receiving specialized, individual, and intense therapy while in treatment. This is simply not the case, nor what the program is designed for. It is supposed to be a shorter stay, where you would then transfer to a lower level of care. Inpatient is all about stabilization, and the therapy reflects that. You have family therapy, and your time is spent talking about your adjustment to the facility. I left wanting more from my therapist but was also reassured we would get to all my concerns in inpatient/outpatient (which I did! Have faith in the program.) Lastly, not everyone will want to be there. Some people will make their time miserable. Some people will be removed from the program. Some people will be mean to the staff. Some of the girls will fight w/ each other the whole time. Be ready for all types of individuals coming thru that door. All in all, this program saved my LIFE. I would recommend this to anyone who needs help.

Stephanie Setliff exhibits extremely unprofessional behavior for a woman in her position as the Regional Medical Director. She lacks compassion, a necessary trait when dealing with patients struggling with mental illness. Her derogatory behavior towards me mimicked that of a high school bully, not a mental health professional.

I was in erc in 2024 two times for 4 months and to say they saved my life is an understatement. I was in critical condition with my ed and had no care. It gets hard at erc especially when you don’t comply because you will get sent to the hospital but it’s a really good place. When you’re deep in your ed you think it’s the worst place ever but really it helps so much. I had Ryleigh Krier as my therapist and Sydney Ozanus as my dietitian and they were amazing. I can’t even put my gratitude for them into words. They truly saved my life and i couldn’t have gotten through erc without them. A good team really makes a difference. While i will say wooten is a tough one he does care when your there. Just comply or he won’t let you back in the program again. If you don’t eat you will have to have a feeding tube which is really hard to deal with but it helps a lot. Mentally this place was so hard but coming out and it being a year since i was admitted i truly can say this place saved my life. I don’t think id be where i am today without erc. I will say i still struggle a lot and thats reasonable but i wouldnt be here without erc. Once my therapist,Ryleigh, stayed an hour after her work day was over just to drink apple juice with me because i was so scared to but my blood sugar was so low. She was truly a blessing to have. While she isn’t there anymore i do hope she sees this and knows she saved my life. As well as Sydney, my dietitian, who sat with me while i got a tube feed because i was scared to the point i was scream crying. You 2 saved my life and i hope you see that. I also met some of the greatest people in there who are still my best friends today! And the bhc’s care so much and the mc’s! Chris, who left, was the best mc ever she helped me so much and i miss her lots but im glad i got to have her in my recovery journey! The staff really does care and some of them come off as not caring but they really do they just have to give you some tough love to get you going. But overall i do think this is a really good place to send your kid or for yourself! It’s hard but you get what you out into it. Just don’t give up!